Thread Tools Search this Thread Display Modes
Old 01-17-2017, 11:18 PM   #1
1 Rivet Member
2017 25' Flying Cloud
Newberg , Oregon
Join Date: Nov 2016
Posts: 5
Images: 1
Need advice-New and dented at dealer

We need a little advice from the community.

We wanted the 25 twin and our local dealer didn't have one so we ordered it from the factory. It came in right after the first of the year but we didn't have time to take delivery of it right then, so my son and I went in and took a quick look basically right after it got delivered. It appeared fine at that time and we didn't see any dents.

Yesterday when we were going to take delivery, I noticed about 4 dents in the front corner on the street side and about 4-6 dents in the rear top corner. This was very concerning to us. This is brand new 2017 trailer.

We decided to leave it there to be fixed and said we would come back after they fixed the dents.

Is this what you all would of done? Will having to remove part of the trailer and fix the dents cause possible future problems for our trailer? (We are not sure what is involved in the repair.) We are most concerned about possible leaks I guess. We just need some good advice from the community. This is our first Airstream ever, first trailer ever and want to make sure we don't have future problems.

Thank you so much for your input.

AnnieStrange is offline   Reply With Quote
Old 01-18-2017, 03:00 AM   #2
Rivet Master
SeaLevel's Avatar
2016 25' Flying Cloud
Jupiter , Florida
Join Date: Nov 2015
Posts: 807
Did you take any pictures that you could share?

I'm not sure I would accept one that was damaged, at least not without a good discount.

SeaLevel is offline   Reply With Quote
Old 01-18-2017, 04:12 AM   #3
Rivet Master
paiceman's Avatar
2017 30' Classic
Upper St Clair, PA/Titusville, FL , PA-Summer/FL-Winter
Join Date: Aug 2011
Posts: 2,821
Images: 1
If your dealer is capable of replacing the panels I'd go for it. Otherwise as SeaLevel suggested pictures, lots of them. Then contact the factory for warranty and see if they would allow you to take it to Vinnie's Airstream down near Sacramento for the warranty repair. He has done a number of panel replacements and has posted pictures etc.

But, once you leave the dealer you are going to need to prove somehow the damage happened there and not by you after taking it. Pictures and a document from the dealer as to their accepting responsibility would help.


2017 30' Classic - F350 6.7 Diesel Crew
USAF - Military Training Instructor (TI) - 68-72
paiceman is offline   Reply With Quote
Old 01-18-2017, 08:06 AM   #4
Rivet Master
McDave's Avatar
2014 23' Flying Cloud
Fair Oaks , California
Join Date: Feb 2014
Posts: 694
I've been very happy with the warranty repair work done by the dealer in Fairfield, CA. Just my own opinion, but I think there's less chance of error having a panel replaced by a dealer than when they install it new at the factory, because of the difference between doing production work on an assembly line and working on one individual unit until it is fixed. Vinnie in Santa Rosa also does great work, but don't know if he's authorized to do warranty repairs. I guess technically, this really isn't a warranty repair anyway, since you haven't taken delivery yet, so that probably makes it even less likely that he could do the work.

Sent from my iPad using Airstream Forums
McDave is offline   Reply With Quote
Old 01-18-2017, 10:55 AM   #5
WBCCI # 23456
2000 30' Excella
Greeneville , Tennessee
Join Date: Jul 2008
Posts: 187
Simply reject it. It's your money, order another one.
jimfa440 is offline   Reply With Quote
Old 01-18-2017, 10:59 AM   #6
Vintage Only
1966 26' Overlander
1981 31' Excella Limited
1964 22' Safari
Ramona , California
Join Date: Feb 2012
Posts: 37
Personally I would refuse to accept that at all unless there is a BIG discount. I would be worried about how and why it was dented and did anything else happen to it. If you bought new you should get new. Just as an FYI panel replacement is very expensive and I doubt the new panels would get the original buck rivets as done at the factory. I would not accept a new car from a dealer if they told me it came in damaged but don't worry we repaired it or put on a new door. If you ever have a problem with that area (after the warranty) then you will never know if it was from the repair or not and you will have a hard time proving it.
I expect you are anxious to get your Airstream but with what you probably paid for new I would not be willing to settle on that unless it was multiple thousands of dollars discounted and maybe not even then.
kenfconnor is offline   Reply With Quote
Old 01-18-2017, 11:02 AM   #7
1 Rivet Member
Join Date: Feb 2015
Posts: 11
I would reject it. Don't make their problem your problem...
Ted Aloupis is offline   Reply With Quote
Old 01-18-2017, 11:03 AM   #8
Site Team
, Minnesota
Join Date: Aug 2003
Posts: 7,191
Images: 59
Just curious if you made a note of the serial number. In case it shows up later as "new".
markdoane is offline   Reply With Quote
Old 01-18-2017, 11:14 AM   #9
Jerry & Suzanne
Tin Tin's Avatar
2018 23' International
Phoenix , Arizona
Join Date: Jul 2015
Posts: 24

No way would I want that airstream. As much as one pays for a new one. I would want it to be New not repaired. If I did take it I would take pictures and document the repairs and also demand a discount if no discount then order a new one I agree why take on some one else's problem.
Tin Tin is offline   Reply With Quote
Old 01-18-2017, 11:15 AM   #10
4 Rivet Member
Rgentum's Avatar
2016 27' Flying Cloud
Woodinville , Washington
Join Date: Nov 2015
Posts: 454
Going forward as planned, you would not be buying a "new" AS; you'd be buying a reconditioned one, at full retail. Is that satisfactory to you?

You're alternatives are:
1. Renegotiate the purchase price, either with you taking the AS as is or with them promising to fix the damage promptly at their expense and to your satisfaction.
2. Terminate the contract, on the basis that what the dealer is offering is not what the dealer promised to deliver, ie, a new, undamaged AS; and if you desire, look for another AS there or elsewhere.
Alta & Richard, Seattle area --- WBCCI 8873
"Aurum": 2018 Ram/Cummins 3500
"Argentum": 2016 AS FC 27 FB
"BigDog": M Harlequin Great Dane, 150 lb
WL7Z --- NAUI --- WSBA
Rgentum is offline   Reply With Quote
Old 01-18-2017, 11:30 AM   #11
4 Rivet Member

2015 27' Flying Cloud
Portland , Oregon
Join Date: Nov 2009
Posts: 477
Send a message via AIM to hhendrix Send a message via Yahoo to hhendrix
There are two authorized dealers in OR and in MHO, one is clearly better than the other. I'm curious as to which dealer you purchased and ordered. One of the two has a very good reputation among our community and is authorized to do factory repairs of panels. That being said, unless you were in a hurry, I don't think I'd want a new AS that has body repairs even before it comes off the lot. One of the Oregon dealers has 4 locations in OR, WA, ID, CA, and has one of the largest inventories in the US. I would be surprised if they didn't have another one like you ordered somewhere.
I guess one question many of us are curious about is what has the dealer said about the dents and what are they going to do to make it right. At the very least, very significant discounting and lifetime warranty on the repairs.
Let us know how it turns out and I'm sorry that your experience with a new trailer starts on a sour note.
The ability to follow instructions is highly underrated.
hhendrix is offline   Reply With Quote
Old 01-18-2017, 11:31 AM   #12
3 Rivet Member
Urbanologist's Avatar
2009 34' Panamerica
2008 22' Safari
Metro Detroit Area & Metro Dallas Area , Michigan & Texas
Join Date: Nov 2011
Posts: 219
Get your OWN Dents!!

Pictures and more Pictures! Have dealership make leak proof repairs and do not accept anything less! Get EVERYTHING in writing on their Company bill of sale to repair any resultant leaks for up to 90 days. Don't accept it AS-IS!! A discount is not worth it! Next option: Order another and let the dealer fret over the first one.
Urbanologist is offline   Reply With Quote
Old 01-18-2017, 11:36 AM   #13
1 Rivet Member
Currently Looking...
Austin , Texas
Join Date: Oct 2016
Posts: 6
Originally Posted by jimfa440 View Post
Simply reject it. It's your money, order another one.
carlfloto is offline   Reply With Quote
Old 01-18-2017, 11:41 AM   #14
Rivet Master
DanB's Avatar
1970 23' Safari
2005 30' Classic
1986 31' Sovereign
Lorain , Ohio
Join Date: Dec 2005
Posts: 1,633
Images: 9
Simply reject it. For the kind of money your paying, it better not have damage!

When they tell you it will take 10 weeks for another one, give HQ a call. They might be able to fast track one for you.

Either way, you got put in a bad situation. Sorry.

Proud Member of the Wally Byam Airstream Club #24260

The “Ohio Airstreamer -- Informal forum for weekend camping” thread.
DanB is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Scratch and dented inside wall during transport bambibom Upholstery, Blinds, Walls & Interior Finishes 0 07-25-2016 12:17 PM
dented roof panel, with popped seam, Hard Fix?? dkutz Roof 3 02-13-2006 11:27 AM
Dented skin repair from awning rip-off givememoreli Ribs, Skins & Rivets 3 07-18-2005 06:28 PM
help on dented area pinkflamingoes Ribs, Skins & Rivets 40 05-28-2004 06:14 PM
Dented panel replaced Jim W Ribs, Skins & Rivets 1 07-08-2002 07:07 PM

Featured Campgrounds

Reviews provided by


This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 05:56 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.