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Old 01-17-2017, 11:18 PM   #1
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Need advice-New and dented at dealer

We need a little advice from the community.

We wanted the 25 twin and our local dealer didn't have one so we ordered it from the factory. It came in right after the first of the year but we didn't have time to take delivery of it right then, so my son and I went in and took a quick look basically right after it got delivered. It appeared fine at that time and we didn't see any dents.

Yesterday when we were going to take delivery, I noticed about 4 dents in the front corner on the street side and about 4-6 dents in the rear top corner. This was very concerning to us. This is brand new 2017 trailer.

We decided to leave it there to be fixed and said we would come back after they fixed the dents.

Is this what you all would of done? Will having to remove part of the trailer and fix the dents cause possible future problems for our trailer? (We are not sure what is involved in the repair.) We are most concerned about possible leaks I guess. We just need some good advice from the community. This is our first Airstream ever, first trailer ever and want to make sure we don't have future problems.

Thank you so much for your input.
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Old 01-18-2017, 03:00 AM   #2
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Did you take any pictures that you could share?

I'm not sure I would accept one that was damaged, at least not without a good discount.
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Old 01-18-2017, 04:12 AM   #3
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If your dealer is capable of replacing the panels I'd go for it. Otherwise as SeaLevel suggested pictures, lots of them. Then contact the factory for warranty and see if they would allow you to take it to Vinnie's Airstream down near Sacramento for the warranty repair. He has done a number of panel replacements and has posted pictures etc.

But, once you leave the dealer you are going to need to prove somehow the damage happened there and not by you after taking it. Pictures and a document from the dealer as to their accepting responsibility would help.

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Old 01-18-2017, 08:06 AM   #4
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I've been very happy with the warranty repair work done by the dealer in Fairfield, CA. Just my own opinion, but I think there's less chance of error having a panel replaced by a dealer than when they install it new at the factory, because of the difference between doing production work on an assembly line and working on one individual unit until it is fixed. Vinnie in Santa Rosa also does great work, but don't know if he's authorized to do warranty repairs. I guess technically, this really isn't a warranty repair anyway, since you haven't taken delivery yet, so that probably makes it even less likely that he could do the work.


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Old 01-18-2017, 10:55 AM   #5
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Simply reject it. It's your money, order another one.
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Old 01-18-2017, 10:59 AM   #6
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Personally I would refuse to accept that at all unless there is a BIG discount. I would be worried about how and why it was dented and did anything else happen to it. If you bought new you should get new. Just as an FYI panel replacement is very expensive and I doubt the new panels would get the original buck rivets as done at the factory. I would not accept a new car from a dealer if they told me it came in damaged but don't worry we repaired it or put on a new door. If you ever have a problem with that area (after the warranty) then you will never know if it was from the repair or not and you will have a hard time proving it.
I expect you are anxious to get your Airstream but with what you probably paid for new I would not be willing to settle on that unless it was multiple thousands of dollars discounted and maybe not even then.
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Old 01-18-2017, 11:02 AM   #7
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I would reject it. Don't make their problem your problem...
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Old 01-18-2017, 11:03 AM   #8
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Just curious if you made a note of the serial number. In case it shows up later as "new".
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Old 01-18-2017, 11:14 AM   #9
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Dent

No way would I want that airstream. As much as one pays for a new one. I would want it to be New not repaired. If I did take it I would take pictures and document the repairs and also demand a discount if no discount then order a new one I agree why take on some one else's problem.
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Old 01-18-2017, 11:15 AM   #10
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Going forward as planned, you would not be buying a "new" AS; you'd be buying a reconditioned one, at full retail. Is that satisfactory to you?

You're alternatives are:
1. Renegotiate the purchase price, either with you taking the AS as is or with them promising to fix the damage promptly at their expense and to your satisfaction.
2. Terminate the contract, on the basis that what the dealer is offering is not what the dealer promised to deliver, ie, a new, undamaged AS; and if you desire, look for another AS there or elsewhere.
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Old 01-18-2017, 11:30 AM   #11
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There are two authorized dealers in OR and in MHO, one is clearly better than the other. I'm curious as to which dealer you purchased and ordered. One of the two has a very good reputation among our community and is authorized to do factory repairs of panels. That being said, unless you were in a hurry, I don't think I'd want a new AS that has body repairs even before it comes off the lot. One of the Oregon dealers has 4 locations in OR, WA, ID, CA, and has one of the largest inventories in the US. I would be surprised if they didn't have another one like you ordered somewhere.
I guess one question many of us are curious about is what has the dealer said about the dents and what are they going to do to make it right. At the very least, very significant discounting and lifetime warranty on the repairs.
Let us know how it turns out and I'm sorry that your experience with a new trailer starts on a sour note.
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Old 01-18-2017, 11:31 AM   #12
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Get your OWN Dents!!

Pictures and more Pictures! Have dealership make leak proof repairs and do not accept anything less! Get EVERYTHING in writing on their Company bill of sale to repair any resultant leaks for up to 90 days. Don't accept it AS-IS!! A discount is not worth it! Next option: Order another and let the dealer fret over the first one.
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Old 01-18-2017, 11:36 AM   #13
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Simply reject it. It's your money, order another one.
Amen!
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Old 01-18-2017, 11:41 AM   #14
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Simply reject it. For the kind of money your paying, it better not have damage!

When they tell you it will take 10 weeks for another one, give HQ a call. They might be able to fast track one for you.

Either way, you got put in a bad situation. Sorry.
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