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08-21-2018, 08:18 PM
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#1
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2 Rivet Member
Join Date: Jan 2015
Posts: 68
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Jackson Center
After almost three years into this AS Adventure, we finally visited Jackson Center. Only 100 miles off our course home from our Summer trip, we made the appointment while on the road to have a couple maintenance items looked at and for a hitch adjustment. After an unfortunate collision with a motor home (while in Camping World’s custody), we expanded the work order to include the body damage repair. With the repair estimated at 4 days, we expanded the punch list of maintenance items, too.
We are totally blown away with our experience. It was like having your own concierge looking into every issue with your trailer, big and small. Our 16 model trailer is as close to perfect tonight as it’s ever been.
We know we own wonderful trailers, but to see the magic actually happen was a great experience. AS technicians are the most competent, friendly and approachable people you could ever ask to meet. And they couldn’t have been fairer with us.
So proud we followed the advice of other Owners and went to JC, took the tour, and had our trailer in the total care of the best technicians in the business. So proud to be a fellow Owner with all our Air Forum acquaintances.
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08-21-2018, 08:24 PM
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#2
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Rivet Master
Currently Looking...
Walnut Creek
, California
Join Date: May 2015
Posts: 3,952
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Glad the JC service pros came through for you. Very cool that your experience was so great. Pat
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08-21-2018, 08:49 PM
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#3
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Rivet Master
2010 27' FB Flying Cloud
Fraser Valley
, British Columbia
Join Date: Jan 2011
Posts: 2,966
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Good to hear. Based upon your review, JC not only strives for good customer service, but they also view the experience as an opportunity to reaffirm brand loyalty.
Unfortunately, most of us are just too far away to partake in that reaffirmation.
__________________
easily distracted by shiny objects
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08-22-2018, 06:05 AM
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#4
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Rivet Master
2016 28' International
Sioux Falls
, SD
Join Date: Oct 2017
Posts: 576
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Very good news to hear of such positive feedback with JC.
I will certainly use them when it is needed.
Thanks for sharing your experience.
__________________
2016 Int. Signature 28' w/ ProPride 3P-1400 Hitch
Mich. LTX w/ 16" Sendels, Centramatics
2017 Ram 2500 4x4 Diesel, CG1800 Bed slide, Leer topper
Better to live one day a lion than a lifetime a sheep. Camp hard, camp often
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08-22-2018, 07:15 AM
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#5
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Half a Rivet Short
2017 30' Classic
2022 Interstate 24X
Carlisle
, Pennsylvania
Join Date: May 2017
Posts: 15,735
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Hi
Well, if you were at JC on Monday, you got to meet our dogs .... Dog slobber is such great stuff .... sorry about that
They did very well by us on an "emergency" that popped up as we were running through Ohio.
====
You might want to update your profile to include the details of your AS. It can make things easier when people try to answer questions you might have in the future.
Bob
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08-23-2018, 06:07 AM
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#6
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2 Rivet Member
Join Date: Jan 2015
Posts: 68
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Thanks Bob. Might not have looked st it since I set it up.
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08-23-2018, 07:07 AM
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#7
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Half a Rivet Short
2017 30' Classic
2022 Interstate 24X
Carlisle
, Pennsylvania
Join Date: May 2017
Posts: 15,735
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Quote:
Originally Posted by Johndews
Thanks Bob. Might not have looked st it since I set it up.
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Hi
Ok, with the info set up, you (hopefully) will not get answers that only apply to 2017 Classic's. Not that I would *ever* be guilty of doing that ...
Bob
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08-28-2018, 02:01 PM
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#8
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4 Rivet Member
2017 28' International
Virginia Beach
, Virginia
Join Date: Jul 2016
Posts: 405
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We had a similar experience three weeks ago. Exceptional service and care. This was a warranty visit plus some mods. Each was carefully and expertly executed. It was a 1,300 mile round trip but well worth it and one we’ll repeat every couple of years. The best part was we got to meet the proud Americans who build these very special machines!
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08-28-2018, 02:17 PM
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#9
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Lost in America
2015 27' FB International
2006 25' Safari FB SE
2004 19' International CCD
Santa Fe
, New Mexico
Join Date: Feb 2007
Posts: 2,152
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If they could only build'em as good as they fix'em!
__________________
This is the strangest life I've ever known - J. Morrison
2015 Airstream International Serenity 27FB
2017 Chevy Silverado 2500HD Duramax Diesel
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08-28-2018, 02:27 PM
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#10
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3 Rivet Member
2016 23' International
1991 29' Excella
Chesapeake
, Virginia
Join Date: Jan 2017
Posts: 100
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Johndews
My experience has been similar to yours.
I’m heading to JC next week. For some warranty work on my way to Denver.
A nice post! Seems like the only posts with legs are the complainers.
Refreshing!
Tom
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