I have had a positive experience with inland recently. I dealt with Bear on the phone and she was very polite and helped me with everything I needed. Even made a couple of calls to Airstream for me to check on some other stuff. By the sounds of it they have at least a million people calling and wanting different things every day. It's no wonder they get anything done. I was very satisfied with the service and parts I received. I did not however like the shipping charge of 12 bucks for less than a couple ounces of parts but thats the way the mail order business works most of the time.
Keep up the good work Andy.
And stop and look at my Airstream if you are ever in my area.