Thanks for posting that video.
I have attempted to *set* the arms on the shaft (using various methods - including "spearing") and have not been able to get either arm to lock in place --- as shown at times 1:20-1:43 in the video. I've been using the roller locking mechanism on the shaft to keep the awning deployed - though I know this is not particularly safe/good for the awning. Do you have any ideas for me?
My awning is rather old and it takes a great deal of my strength just to open the awning (pulling out the snap studs and moving the roller up & out) even with my newly purchased handles. Maybe it needs some maintenance somewhere?
Thanks for any advice, Laura