So I told the folks I dealt with at Foley that they could expect me to give an honest review of their service....and I am here to do so.
I am happy to do this at this point because there are so few online really....
Regarding discussing price and terms, they were very agreeable and had a good attitude...this is not always the case.
First they responded to my initial email requests promptly and quickly giving me a breakdown in price as I required and that price was held all the way to the end of the deal. A couple other dealers did provide me with a quick and decent price breakdown/best offer...a number drug their feet and/or required mucho phone conversation....blah blah blah...car salesman haggling type stuff....turn off....
After the deposit we made several tweaks to our order for which they made changes....we wanted the EB tires...we haggled a tad on price there, but they came through in talking with airstream to get that done...
Emails with them were always prompt and they (Ron and Claude Ann) were always quick to answer various questions I had along the way.
At pickup, the unit was clean, we did the walkthrough with Claude Ann, and she was very informative and gave us several tips about the unit and about camping that were useful...only thing she was surprised to find out about was the macerator toilet....this is critical for them to know about as these folks are used to talking about putting ice down the head to clean the black tank......probably a very bad idea with the macerator toilet....she advised me on getting spare fuses (particularly the jack), spare key blanks for spares, and various other nuances....it was a helpful walkthrough, although I doubt any walkthrough would be sufficient for a newbie to using these things.
Claude Ann even gave us her cell phone to call 8am-10pm 7 days a week with any questions...now that is some good service right there!!
The hitch looked to be intalled fine...I texted shots of install to sean who said it looked fine...oh, except for that initial mess up...when the folks initially hooked up the chains they routed around the WD bars...I noticed it, and was like "now wait a minute"...service guy was like "no, I think that is right"...but he asked me to double check..I did, and confirmed the correct way...bullet dodged there I think...that could cause some serious damage perhaps...after fixing that he drove and set the brakes...he had never set brakes with the PP hitch...it had the bump at low speed hard stop...im still trying to figure that out...my wife was kinda car sick during this trip and screamed at me when I wanted to fiddle with the brakes...I decided not to burdon the service folks about "the bump" and just adjust it myself....not sure if that was the best call...I think I can fiddle with the controller and get better results before my next trip...it would only bump at very low speed hard stop...hard application of break at moderate or higher speed it stayed straight back there and no bump...i need to fiddle with it.
They let us stay at dealer, gave us access so we can go out and eat that night (ate at "blowfly inn" - I highly recommend). and next day we got everything ready, they gave me some essentials that I lacked, I wanted a regular slinky sewer hose, a fresh water hose, and a 30-15 amp plug, these were provided at no cost to me...and Claude Ann gave us both a complimentary airstream gift..ill photograph them later tonight and post...mine was an insulated clear cup, my wife got a white AS hat - it had a bottle opener under the lid, pretty neat
They helped us take photos before we left and we also met rick foley who was very pleasant.
I have not yet had to deal with their service folks, so could not speak to their competency in that department....although they need to be sure to put on chains correctly and inform new owners of PP hitches about the proper way to route chains (although new owners should read the manual themselves as well!)
Overall, we were very satisfied with the service at Foley from the buying process, the walkthrough, closing, personalities, responsive to calls, messages, and emails...good folks I think....no one is perfect...I think anyone going to make this kind of purchase needs to consider themselves ULTIMATELY responsible for understanding the systems as best they can...read the manuals, etc...
We are Happy Campers! Thanks to the good folks at Foley...and I am sure they will constructively respond to any issues that came up that I pointed out.