Factory Service Center - Two Thumbs Up
Last week I had some signifigant repairs (three days worth) done on my trailer at the Airstream Factory Service Center in Jackson Center, OH. Thank god it was all covered under warranty. I don't know what it would of cost had I been out of warranty but I'm sure it would of required taking out a second mortgage! But I digress........
The main reason for this post is to give a big round of applause to the Airstream Factory Service center and all of their employees. I've got to say I was thoroughly impressed with both the work and customer service they provided. Every employee (and I talked to quite a few of them), from the front office to the service center, was curteous and helpful. They didn't flinch (at least in front of me) at any of the repairs I had listed (and there were a lot of them) ranging from replacing the front panel above the front window (clear coat problem) to reattaching some of the carpet on the wall behind the back bed. For the front panel replacement they even went as far as completely removing the front interior of the trailer (couch, cabinet above couch, headliner, inner skin, etc.) so that they could buck rivet the new panel in place.
Joe Zabreznik (AKA Barkingspider)