Disappointment with Airstream CS

[Rounder44]

Howdy,

If you’ve seen any of my recent posts they regard a furnace that went on the fritz in the dead of winter while AS was on a 2 week vacation. Through the help of Coach Net and an honest local tech I was able to get it fired up enough to not freeze by jiggling connections periodically.

When I finally got in touch with AS they said the board has been upgraded and I should be sent one. I agreed but they had me try a couple more things first. Along the way I noticed a propane leak due to an aged cracked rubber seal at the green knob (brand new AS, less than 3 months old). The CS rep leapt upon that as the problem and did not want to send me a new board.

Well the problems continued and I contacted said rep who talked a real good game but failed to respond. It’s been 2 weeks…..

Previously I had contacted the rep here at the forum and was also ignored….

I’m not posting to gripe so much as let AS know ignoring a new customer who dropped a pretty penny on an AS instead of SOB is poor form at best. When I mentioned furnace issues with temps in the 30’s they should have sent me a new board as a matter of course instead of trying to save whatever their price. Especially irksome because the issue was identified by AS and the solution a new board!

Hopefully this message rattles someone’s cage and the next guy doesn’t get the run around like I did.

Thanks!

Warren