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Old 01-27-2004, 07:22 PM   #1
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Dealer said "Typo" on bi-fold oven cvr.

We are about to take possession of our new Safari-25 and found that there was no cover on for the 3-burner cook-top. The Airstream "sticker" showed a 3-burner stove/oven with bi-fold cover. The salesperson told us that is a 'typo' and the '04's DO NOT come with the burner bi-fold cover. Can any '04 owners confirm this?
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Old 01-27-2004, 08:54 PM   #2
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The "typo" appears to extend to the photo used on their website, which clearly pictures the folding stove top cover on the virtual tour of the 25' Safari.

If I was writing the check, it would contain a "typo" as well.

Mark
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Old 01-27-2004, 10:44 PM   #3
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Hope that you did not write the check yet.
It looks to me as if the salesman is trying to pull a fast one.
Dick
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Old 01-27-2004, 10:48 PM   #4
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Hard to believe that it would not come with a cover. Check it out with the factory.
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Old 01-27-2004, 11:38 PM   #5
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I think the easiest thing to do is call the factory and ask. Everytime that I have contacted them, they have been more than helpful.

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Old 01-28-2004, 12:14 AM   #6
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Call Airstream... tell them we sent'cha. This forum gets a lot of press with the factory. I think they'll help you. I'd also mention what your dealer said.
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Old 01-28-2004, 06:28 AM   #7
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I'll call Airstream today, but I can't help but feel if he lied about this, do I want to give him my business. We are supposed to have our final walk-through & pick it up tomorrow.
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Old 01-28-2004, 06:29 AM   #8
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ditch the sale

I would call another dealer and tell them you are ready to sign papers if they will match price.
Show the Bogus dealer what a 100 dollar item cost them including their reputation.

That is Horse $#!t

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Old 01-28-2004, 06:36 AM   #9
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I've been thinking about this all night, lost sleep over it. It seems like such a small thing, but is that just the 'tip of the iceberg'?. It now becomes a credibility issue.
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Old 01-28-2004, 06:43 AM   #10
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Our '04 '25 Safari came with a bi fold stove cover!
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Old 01-28-2004, 06:43 AM   #11
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I would go over the salesman's head to a sales manager or General manager...after calling the factory and asking about whether it is supposed to be there or not. Unfortunately a lot of salespeople don't know their product or are lazy and don't want to go the extra little bit to help a customer out, especially if they think the sale is completed. BTW before I get flamed...I work in sales too, and believe me the customer comes first, and if they ask a question or believe something is wrong I will get the answer for them with documentation. IMHO if the dealer is willing to blow a sale over a stove cover they aren't worth dealing with. I have walked out of more sales deals due to the type of additude that you are dealing with...I can't stand an arrogant sales person.

Aaron
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Old 01-28-2004, 07:35 AM   #12
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If you haven't written the final check, tell him you'll be at home waiting to close the deal when they get the folding top. Should the top on the Safari cooktop match the countertop like it does on the Classic?
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Old 01-28-2004, 07:46 AM   #13
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Please post your findings. The picture on the website is fairly dated. My '04 did not come with the stovetop cover either. At some point when they switched over to the new stainless looking fridge and stove, the cover seems to have been '86d.
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Old 01-28-2004, 08:25 AM   #14
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IIRC, there's a stainless cover available for the cook-tops and ovens.
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