Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-09-2019, 01:10 PM   #1
AirDreamer
 
turk123's Avatar
 
2019 30' Classic
Canfield , Ohio
Join Date: Jul 2015
Posts: 1,445
Airstream Service Center in Pictures

We just recently finished up a trip to Jackson Center and the Airstream factory for warranty work on our new Classic 30. I took a bit of video and pictures and thought I would share with everyone here.

The blond dog in the images is Maddie our Golden Doodle. My wife sneaks into a picture or two also. We stayed at the Terraport for three nights and we frequented a few restaurants and events while there. Split Decision Cafe is a great place to go for lunch or dinner with pizza being their specialty.

You'll notice the lack of a lot of people in the video. Not on purpose, there just are not many people around!! It is way in the country.

So enjoy!

LINK:

https://youtu.be/09TJ8DvxBAI
__________________

__________________
2017 Airstream International Signature 27FB Twin
2019 Airstream Classic 30 Twin

Support Airstream Forum***
turk123 is offline   Reply With Quote
Old 08-09-2019, 02:33 PM   #2
4 Rivet Member
 
2019 25' Flying Cloud
Hendersonville , North Carolina
Join Date: Aug 2017
Posts: 444
Fantastic video! Just some fine people in the Airstream community to take the time to put this together. Thank you!!
__________________

uraljohn is offline   Reply With Quote
Old 08-09-2019, 04:45 PM   #3
Rivet Master
 
Wayne&Sam's Avatar
 
2014 25' Flying Cloud
Cuddebackville , New York
Join Date: May 2007
Posts: 3,605
Images: 21
That new building is huge! It makes me worry. So many companies run into problems after a big expansion. I hope airstream isn't one of them.
__________________
2014 25' Flying Cloud Rear Twin
2019 Ford Expedition Platinum
Wayne&Sam is offline   Reply With Quote
Old 08-09-2019, 05:01 PM   #4
Rivet Master
 
Hans627's Avatar

 
2009 25' FB International
2018 27' Globetrotter
Hanover , Pennsylvania
Join Date: Mar 2014
Posts: 1,572
Thanks for putting the video together. We enjoyed it!
Hans627 is offline   Reply With Quote
Old 08-10-2019, 05:45 AM   #5
AirDreamer
 
turk123's Avatar
 
2019 30' Classic
Canfield , Ohio
Join Date: Jul 2015
Posts: 1,445
Quote:
Originally Posted by Hans627 View Post
Thanks for putting the video together. We enjoyed it!
It was fun making the video, but we really had a good experience with the factory service. Well worth the effort to visit them. Our appointment was made 3-4 months in advance.

Brad Herring is the service manager, but we worked with Keven and others to get our trailer finished.

It's important to keep focused on the work when your trailer is in the bay. You can walk up to the bay and talk with the service tech, but refrain from walking into the service area unless asked. Company rule. We were invited in several times when they had questions about certain things.

Stay involved as the techs are not always told about everything you've talked to the service manager about. The techs are working off a work order that is not that descriptive. Do not hang out there! Let them do their work.

It's sometimes a collaborative work environment. You will walk by the bay and it seems as if no one is working on your trailer. The tech got pulled off to look at another trailer and 3 guys are huddled together in a trailer doorway figuring something out. They have worked out a system that works best for them and you. Don't get upset. Earlier they were probable conferencing over your bent cap.
__________________
2017 Airstream International Signature 27FB Twin
2019 Airstream Classic 30 Twin

Support Airstream Forum***
turk123 is offline   Reply With Quote
Old 08-10-2019, 07:31 AM   #6
New Member
 
Currently Looking...
Concord , Ohio
Join Date: Aug 2018
Posts: 2
Hello!

What camera did you use (iPhone?) and what editing software do you use?

Thanks!

Puddy
Puddy is offline   Reply With Quote
Old 08-10-2019, 07:59 AM   #7
AirDreamer
 
turk123's Avatar
 
2019 30' Classic
Canfield , Ohio
Join Date: Jul 2015
Posts: 1,445
Quote:
Originally Posted by Puddy View Post
Hello!

What camera did you use (iPhone?) and what editing software do you use?

Thanks!

Puddy
Mostly iPhone 10. I also have a GoPro 6 black I used on the new factory video. I actually have a Mavic drone I wanted to use, but forgot it at home!!

I just use iMovie from Apple for editing. Easy to work with and lots of features.
__________________
2017 Airstream International Signature 27FB Twin
2019 Airstream Classic 30 Twin

Support Airstream Forum***
turk123 is offline   Reply With Quote
Old 08-10-2019, 09:40 AM   #8
Retired Navy Veteran
 
1964 26' Overlander
1989 34' Excella
Warner Robins , Georgia
Join Date: Jul 2017
Posts: 48
Fun Question(s)

Thank you for taking the time to provide this video! For those of us who have never visited those hallowed grounds, it raises a question: “Do the local restaurants have a deal with Airstream to keep customers coming into their town by building a percentage of their products with defects that require warranty repair visits to JC”? Seems like some of the AS technicians families might need employment and the service industry would be a great source of jobs for those families? When the new building is up and running, seems like the short term camping spaces will need to increase in number to accommodate more warranty visits? Local businesses must be ecstatic?

Since we have only purchased mature AS’s: 1964 Overlander - “Gracie” and a 1989 tripe axle, “Leilani”, we have never had the opportunity to use a warranty on our trailers. However, the new appliances have given us that opportunity with Dometic!

Perhaps our next trailer should be a new AS that does not require new subfloors and re-sealing exterior body panels, windows and doors?
superChop is offline   Reply With Quote
Old 08-10-2019, 10:03 AM   #9
AirDreamer
 
turk123's Avatar
 
2019 30' Classic
Canfield , Ohio
Join Date: Jul 2015
Posts: 1,445
SuperChop

Almost half of the visitors are surprisingly those who want to do the factory tour! It is rated in the top ten tours in the united states!

The three restaurants are not benefiting much at all with warranty visitors. The three restaurants are the Heidout, subway, and Split decision. Split Decision is probably the nicest. We talked to the owner who would like more business even from the factory workers themselves. They began taking orders and delivering to the factory to get employees to eat there. It is a small farm town.

During Alumapolosa, Split even finds competition from the event itself along with the town's fair that goes on during the weekend (Fair food!!). Great restaurant and wonderful pizza.
__________________
2017 Airstream International Signature 27FB Twin
2019 Airstream Classic 30 Twin

Support Airstream Forum***
turk123 is offline   Reply With Quote
Old 08-10-2019, 11:19 AM   #10
Rivet Master
 
2016 30' Classic
Lorton , Virginia
Join Date: Jul 2015
Posts: 667
Quote:
Originally Posted by Wayne&Sam View Post
That new building is huge! It makes me worry. So many companies run into problems after a big expansion. I hope airstream isn't one of them.
AS quality is so bad that it could only go one direction eh?
Zybane is offline   Reply With Quote
Old 08-10-2019, 11:30 AM   #11
Rivet Master

 
2007 22' International CCD
Corona , California
Join Date: Jul 2013
Posts: 7,148
Actually having more space to work in can improve quality
__________________
Rich, KE4GNK/AE, Overkill Engineering Dept.
'The Silver HamShack' ('07 International 22FB CCD 75th Anniversary)
Multiple Yaesu Ham Radios inside and many antennae sprouting from roof, ProPride hitch, Prodigy P2 controller.
2012 shortbed CrewMax 4x4 Toyota Tacoma TV with more antennae on it.
rmkrum is offline   Reply With Quote
Old 08-10-2019, 12:45 PM   #12
caz
2 Rivet Member
 
2018 30' Flying Cloud
Elgin , Texas
Join Date: May 2018
Posts: 48
Turk123,

Thank you for producing the excellent video. We stopped in for a factory tour last August. Wonderful experience! Caz.
caz is offline   Reply With Quote
Old 08-10-2019, 12:53 PM   #13
Rivet Master
 
Currently Looking...
Gainesville , Florida
Join Date: Jul 2005
Posts: 7,055
Blog Entries: 2
Most workers today cannot afford to eat lunch out, at least in florida and ohio where i have lived.
xrvr is offline   Reply With Quote
Old 08-10-2019, 05:34 PM   #14
3 Rivet Member
 
2018 27' Globetrotter
Mooresville , North Carolina
Join Date: Jan 2018
Posts: 227
We had 3 breakfasts and one dinner at the Hideout, in additional to one lunch at Split Decision. Food was great at both. The Hideout has the most local flavor. Day 1 the locals pretty much didn't notice us as they figured we were a 1 day and done repair. Day 2 they had our coffee waiting for us as we sat down. By day 3 we were one of the locals! It is a great atmosphere. Would definitely go back.
__________________

__________________
2018 GMC Sierra 2500HD Duramax
Equal-I-zer Hitch
"Roadrunner"
GOUSC is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Pictures - Interior Pictures - Let's See 'Em John&Vicki Airstream Lifestyle 41 04-14-2014 07:44 AM
Small fire at Service Center at Jackson Center hohne Our Community 32 06-07-2004 10:00 PM


Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by the Airstream, Inc. or any of its affiliates. Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 07:51 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.