Originally Posted by Minnie's Mate
My long winded point is: if your expectations are realistic and you get a good service department, you are more likely to be satisfied with your purchase. Without real competition, the QC at JC probably won't improve much.
According to a few of our customers, the QC at JC is NG even when it's NC.
But, JC at least offers less BC or BS, than some dealers routinely offer.
Times are different, and our generic labor market, today, is more interested in self satisfaction, instead of customer satisfaction.
It used to be many years ago, that a dealers or factories labor rate was proportional to the customer satisfaction.
Today, that seems to be "inversely proportional". The higher the labor rate, the less the satisfaction delivered to the customer.
Not always, but all too many times.
It sometimes behooves an owner, to travel further to a servicing dealer, that delivers what "you" want, instead of what they feel like providing.
The saddest part of this delemma, is that the true blue satisfied customers, rarely, if ever make a point of letting others know about their smiling experience.
BUT, when someone gets rubbed the wrong way, or their unreasonable demands are not met, then all hell breaks loose, as they will let everyone they can, know about it.
One of the biggies today, seems to be shipping charges. When a heavy truck shipment goes to a commercial address, the freight charges are less than to a residence. If the addressee, alters a shipments delivery address, additional charges surface. That's OK, but the person that made that change, is responsible for the added charges.
But wait, they don't think so. Freight companies today, are almost like the airlines, with all the added charges they can make a person pay.
It's a game folks, and a few know how to play it all to well, making and creating huge problems, all of which are unnecessary.
THEN, they retaliate, in every way they possible can.
What they really do, is create additional costs to vendors, suppliers, and manufacturers that has to be recouped.
Fortunately, the problem makers are still in the vast minority.