Closed Thread
 
Thread Tools Search this Thread Display Modes
 
Old 06-12-2012, 10:01 AM   #239
65th Anniversary CLIPPER
 
masseyfarm's Avatar

 
1996 36' Clipper Bus
Tub City , British Columbia
Join Date: May 2009
Posts: 3,271
Images: 55
I would hope Airstream is better managed than the Cruise Ship business?

Seems to me, the ships are being sunk, towed, burnt, disinfected, and hijacked on a regular basis.

Dave

Quote:
Originally Posted by AWCHIEF View Post
Airstream could learn a lesson from the cruise ship industry. They all have full time staff that part of their job is to follow and be active on the internet discussion boards and facebook. It works, they listen to their customer base and make adjustments as needed.
__________________

__________________
masseyfarm is offline  
Old 06-12-2012, 11:36 AM   #240
Rivet Master
 
danlehosky's Avatar
 
2012 25' FB Flying Cloud
Gig Harbor , Washington
Join Date: Oct 2011
Posts: 780
Doug, is Boesheild a Boeing product? I've got a cousin who works in the 737 plant in Renton. I don't like him that much and haven't talked to him in a while, but if he could get me a couple of gallons I'd give him a call.

I'm thinking outloud here but has anyone ever tried grout sealer? Seems like some pretty tough stuff. Bob Cross what do you think about this? AQUA MIX. It's a commercial water based sealer used on concrete and tile floors that has good results. I know it seals, don't know if the sealing properties would prevent the corrosion.

Dan
__________________

__________________
TAC
Hope is not a plan.
danlehosky is offline  
Old 06-12-2012, 11:50 AM   #241
Rivet Master
 
Gene's Avatar
 
2008 25' Safari FB SE
Grand Junction , Colorado
Join Date: Sep 2007
Posts: 10,840
As Mefly says, the reputation among the general public about Airstreams seems intact. When asked how we like our Airstream we tell people good things and the QC isn't very good. They are always surprised. They are also shocked at the prices for them.

They have not been following the Forum but a lot of people do. I guess those people don't ask "how do you like your Airstream" because they know.

Gene
__________________
Gene is offline  
Old 06-12-2012, 12:06 PM   #242
Rivet Master
 
SilverRanger's Avatar
 
2005 19' Safari
1968 24' Tradewind
Rural , Delaware
Join Date: Jun 2005
Posts: 1,475
Thumbs up

Quote:
Originally Posted by mefly2 View Post
Most of us buy a "new" (as opposed to used) product with the expectation that after sale service needs will be the exception rather than the rule as it apppears in many of these posts. If the product is designed and produced as advertised, there should be little or no need for warranty service other than those items of periodic maintenance.
...
There are new buyers coming into the market mix all of the time. For those of us on a modest income, the AS is, indeed, a huge life-$aving$ investment - or, for some, a white elephant.

Hopefully, AS admin will frequent this forum and read some of the specific issues presented; then, it is up to them to make appropriate adjustments in their production and marketing...

Great observations. That's exactly one of the primary reasons we bought new, because of the expectations that service needs would be the exception. It wasn't, but it never reached the status of a white elephant.
We persevered through the significant defects with the dealership, and I took care of most the minor stuff myself. The fact remains, it wasn't even usable for the first two months. No problem, we've more than made up for the lost time.

It did represent a huge investment of our savings, but we wanted to live the dream with something we could use immediately and not be concerned about the time consuming maintenance and repair associated with our vintage AS. And we were not in a position to keep trading up to newer models before any real problems appear.

Unlike some posting here, I find it absurd that I should 'expect' problems with a new Airstream and should develop an aggressive, detailed maintenance routine on a premium product during the warranty period. Although, I faithfully performed all of the recommended maintenance, I'm not obsessed with the appearance of the Airstream. We bought something to use, not to be a slave to. We're too busy camping in it to be polishing it. And, I'm nearly convinced the tree sap that covers the roof may be the reason it's not leaking yet.

Every other major purchase I've ever made that had a warranty was repaired without question or hassle, and without selective cost sharing repairs, or the disingenuous non-disclosure agreements.

I would never dream of starting a thread where I would limit the discussion to only positive (or negative) comments. Nor would I have the audacity to tell anyone I didn't want to hear their opinions and experiences, because I'm still encouraged by every successful story, and still learn from the problems people have. Please consider the possibility that your good fortune in getting an Airstream that was perfect out of the box just may be due to the consistent feedback and criticisms on this forum, and should that be the case... glad I could be of help.

And, you can bet there's someone from Airstream monitoring this forum. The forum was mentioned in all the QC or product improvement seminars at Alumapalooza for three years running. And, on a separate visit to Jackson Center about 3 years ago, we were camped in the Terra Port next to their marketing director, who was staying in a 34' AS while visiting the factory (I guess he phoned it in the rest of the time). We had about a 40 minute conversation, some of it on quality control. During the course of the conversation, he cited nearly every issue mentioned on the forums. I also would like AS to participate here more, but I believe their attempts to manage, or limit, the conversation doesn't go over too well.
__________________
2005 Bambi
1968 Trade Wind
2007 Ford F250 4x4 Crew
WDCU
SilverRanger is offline  
Old 06-12-2012, 12:53 PM   #243
Rivet Master
 
danlehosky's Avatar
 
2012 25' FB Flying Cloud
Gig Harbor , Washington
Join Date: Oct 2011
Posts: 780
SilverRanger.... Hear Hear.... Very well said.

Dan
__________________
TAC
Hope is not a plan.
danlehosky is offline  
Old 06-12-2012, 01:11 PM   #244
Rivet Master
 
Fly at Night's Avatar
 
2010 27' FB Flying Cloud
Fraser Valley , British Columbia
Join Date: Jan 2011
Posts: 2,693
Images: 10
Quote:
Originally Posted by danlehosky View Post
Doug, is Boesheild a Boeing product? I've got a cousin who works in the 737 plant in Renton. I don't like him that much and haven't talked to him in a while, but if he could get me a couple of gallons I'd give him a call.

I'm thinking outloud here but has anyone ever tried grout sealer? Seems like some pretty tough stuff. Bob Cross what do you think about this? AQUA MIX. It's a commercial water based sealer used on concrete and tile floors that has good results. I know it seals, don't know if the sealing properties would prevent the corrosion.

Dan
Yes, it is.
"It was developed by the Boeing Company for longterm metal protection. Licensed by Boeing’s Materials TechnologyLaboratories Boeshield T-9® is effective due its excellent water displacement, penetration, and protective film development."

You can find it on the Airstream website..... https://store.airstream.com/product_...roducts_id=375

Or here.......

Boeshield T-9® | Corrosion Protection and Waterproof Lubrication

Boeshield Canada
__________________
easily distracted by shiny objects
Fly at Night is offline  
Old 06-12-2012, 01:20 PM   #245
Rivet Master
 
danlehosky's Avatar
 
2012 25' FB Flying Cloud
Gig Harbor , Washington
Join Date: Oct 2011
Posts: 780
Fly, thanks. I'm gonna ask ny cousin first. Free is better.

Dan
__________________
TAC
Hope is not a plan.
danlehosky is offline  
Old 06-12-2012, 01:23 PM   #246
Rivet Master
 
robwok's Avatar
 
1964 26' Overlander
Richmond , Virginia
Join Date: Feb 2011
Posts: 788
Images: 35
I've read most of this thread. I have a 64, and have spent more time on the forums reading about Airstream than working on mine. Fortunatly, mine is in great shape with little rot. Very little rust on the frame, and I go out every heavy rain to see if it's leaking after I sealed everything I could find. I still need to polish it and reseal everything, and try the blower method.

In the end, you have to assume all companies, including Thor and their favorite stepchild are looking at maximizing profits. Those profit turnarounds can be short, or long term. If you're thinking short term, you're going to make the coolest, sexiest model out there. The one thing that really disturbed me in this thread was the suggested eagerness that the executives had about putting in USB ports. That's a $2.00 enhancement to an outlet. There was no discussion about researching new sealants, or a new sealant process for the clearcoat. To re-hash tires is ridulous. Tires are a fashion item almost - like curtains. Many folks change them quickly. Though they are life and death in some cases, they are not a permanent part of the trailer like skylights, windows, or appliances. There was a comment on here about Airstream using the same components as other RVs'. Why use RV grade instead of Marine grade? Someone with a little Six Sigma or TQM training, and expertise in analytics needs to look at the ROI of putting a marginal product out there with lots of service issues vs putting a good one out there.

Maybe they have. If you have 700 units, and you save $5,000 per unit with substandard processes, and out of 700, only 50 take advantage of the warranty or notice within time, at an average price of even $3,000 per total warranty reimbursement, it would be fiscally judicious to deliver substandard process.

Unfortunately, it sounds like newer Airstreams aren't built much better than the 70s trailers. (yeah, I have a 60's trailer so I'm a snob - just kidding) It's funny that the guy with the 2012 is supporting Airstream. I would too if I dropped that kind of coin. Let's give it a year and I'm going to check these profiles again in the repair section.

Airstream knows that if you have enough money to spend on a new trailer, you're not desperate. I do feel bad for those that can't afford to buy a trailer with problems. Some of these folks may buy these expensive trailers, and the carport to go with them, and park them for most of the year as a status symbol.

What would happen to the poor guy that decided to full time in a new AS? Where does he live waiting 7 months for repair? You can bet that if it happened to me, I'd be requiring a loaner - same as the rental when my car is in the shop.

It's a frustrating read. From what I can tell looking at the changes that Wally made, it was an experimentation in improvement, not in flashy gimmicks. Screw the idea of an Eddie Bauer edition. How about a rugged wilderness edition - or a waterproof edition? Why not an aluminum floor with a plastic honeycomb center? Why not prodex in the walls? Why not marine quality appliances and fittings.

whew. rant over. Need a nap.
__________________
robwok is offline  
Old 06-12-2012, 01:38 PM   #247
Figment of My Imagination
 
Protagonist's Avatar
 
2012 Interstate Coach
From All Over , More Than Anywhere Else
Join Date: Dec 2011
Posts: 10,300
Quote:
Originally Posted by danlehosky View Post
I'm thinking outloud here but has anyone ever tried grout sealer? Seems like some pretty tough stuff. Bob Cross what do you think about this? AQUA MIX. It's a commercial water based sealer used on concrete and tile floors that has good results. I know it seals, don't know if the sealing properties would prevent the corrosion.
Grout sealer is likely to brittle for use on a travel trailer, which flexes every time it's towed. Grout sealant is typically used for tile shower stalls and the like, which don't move once the sealant is applied.

On the other hand, there are joint sealants used in the boating industry that may do the trick. One in particular is called "Flexbond 5000 Marine Epoxy." It's terribly expensive— a whopping $27 for a 9.8-ounce tube at West Marine— so you'd only want to use it on a joint you can't seal any other way.
__________________
WBCCI #1105
TAC LA-4

My Google-Fu is strong today.
Protagonist is online now  
Old 06-12-2012, 02:05 PM   #248
Rivet Master
 
Currently Looking...
Sioux Falls , South Dakota
Join Date: Mar 2011
Posts: 843
I've been away from the forums for a couple of weeks, and today I read this thread all the way through all 247 posts. Airstream is a really old company as far as RV companies go. Heartland, maker of our mpg, is much newer, but is also part of the Thor conglomeration. They, too, have an active owners forum, and owners aren't shy about posting their complaints and compliments. As a result, they have implemented a new QC program in which they pull random rigs off the line and inspect them with a fine-tooth comb. That will help some of the issues, but not the poorly-engineered ones. Perhaps Airstream might want to incorporate a similar program.

Heartland executives do monitor the forum, although they rarely participate. I think that's why they instituted their new QC program. Foretravel also has an active owners forum, and company people are also on that. Unlike Airstream or Heartland, though, the Foretravel execs do participate in discussions. I suspect that more than a few Foretravel changes have been made because of comments on the forum.

Since any full-time coach we buy will be a used one, I'm depending on owners forums to let me know what to look for. I fully expect that whatever we buy will have some problems, and we're setting money aside to take care of those things. I understand that I'll always have repairs and maintenance to deal with, just as I do with my cars and my house.
__________________
David Lininger, kb0zke
TAC SD-6
AIR 54240
Heartland mpg 181 (sold)
1993 Foretravel U300 (for sale)
kb0zke is offline  
Old 06-12-2012, 02:22 PM   #249
Rivet Master
 
Gene's Avatar
 
2008 25' Safari FB SE
Grand Junction , Colorado
Join Date: Sep 2007
Posts: 10,840
Quote:
Originally Posted by SilverRanger View Post
Great observations. That's exactly one of the primary reasons we bought new, because of the expectations that service needs would be the exception. It wasn't, but it never reached the status of a white elephant.

Unlike some posting here, I find it absurd that I should 'expect' problems with a new Airstream and should develop an aggressive, detailed maintenance routine on a premium product during the warranty period.

And, I'm nearly convinced the tree sap that covers the roof may be the reason it's not leaking yet.

Every other major purchase I've ever made that had a warranty was repaired without question or hassle….

And, you can bet there's someone from Airstream monitoring this forum. The forum was mentioned in all the QC or product improvement seminars at Alumapalooza for three years running. And, on a separate visit to Jackson Center about 3 years ago, we were camped in the Terra Port next to their marketing director, who was staying in a 34' AS while visiting the factory (I guess he phoned it in the rest of the time). We had about a 40 minute conversation, some of it on quality control. During the course of the conversation, he cited nearly every issue mentioned on the forums. I also would like AS to participate here more, but I believe their attempts to manage, or limit, the conversation doesn't go over too well.
I think Silver's post is great.

I picked out some things—

We bought new too because I didn't want to be fixing things for quite a while. I was finishing a house remodel and have plenty to take care of with 37 acres. I knew from the Forum about some issues, but didn't know how bad it could be. The dealer was awful but when I contacted Airstream they approved everything I wanted, things the dealer refused to do. Later the dealer damaged our trailer, fixed some and paid for the rest. After that we made the 1,400 mile trip to JC for warranty work.

Given the few dealers (I just discovered the Colo. Springs dealer is no more, so only one in Colorado), that's all the more reason for the dealers to be watched closely and those that are bad and don't care, to be kicked out.

Everything needs maintenance, and RV's are made to low or mediocre standards, but I don't accept that should be the way things work. "Premium" should mean premium. If we never asked for improvements, maybe we'd be subjects of Elizabeth II.

I think most of us agree someone at Airstream watches the Forum, but what they do with the info is more important.

And if they do improve something, they sure don't want to give anyone here credit.

Gene

And I think tree sap may be the perfect sealant. Great idea!
__________________
Gene is offline  
Old 06-17-2012, 06:05 AM   #250
3 Rivet Member
 
Currently Looking...
jackson center , Ohio
Join Date: Jan 2011
Posts: 157
Quote:
Originally Posted by CrawfordGene

I think Silver's post is great.

I picked out some things—

We bought new too because I didn't want to be fixing things for quite a while. I was finishing a house remodel and have plenty to take care of with 37 acres. I knew from the Forum about some issues, but didn't know how bad it could be. The dealer was awful but when I contacted Airstream they approved everything I wanted, things the dealer refused to do. Later the dealer damaged our trailer, fixed some and paid for the rest. After that we made the 1,400 mile trip to JC for warranty work.

Given the few dealers (I just discovered the Colo. Springs dealer is no more, so only one in Colorado), that's all the more reason for the dealers to be watched closely and those that are bad and don't care, to be kicked out.

Everything needs maintenance, and RV's are made to low or mediocre standards, but I don't accept that should be the way things work. "Premium" should mean premium. If we never asked for improvements, maybe we'd be subjects of Elizabeth II.

I think most of us agree someone at Airstream watches the Forum, but what they do with the info is more important.

And if they do improve something, they sure don't want to give anyone here credit.

Gene

And I think tree sap may be the perfect sealant. Great idea!
Gene,I watch the forums and do appreciate the discussions. There are take aways and changes that are implemented based on various topics that appear here ...so thank you for caring and sharing. And there are three sides to every story.
__________________
Schu is offline  
Old 06-17-2012, 06:46 AM   #251
Rivet Master
 
Currently Looking...
Nowhere , Somewhere
Join Date: Jul 2005
Posts: 6,421
Blog Entries: 2
As I tried to explain way back in this thread before being stopped by the mods for responding to a personal attack on me, by attacking another. Jim
__________________
avionstream is offline  
Old 06-17-2012, 06:49 AM   #252
Rivet Master
 
Currently Looking...
Nowhere , Somewhere
Join Date: Jul 2005
Posts: 6,421
Blog Entries: 2
My methods were wrong but the point was we only heard part of the story, not the AS side. Jim
__________________

__________________
avionstream is offline  
Closed Thread


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 10:37 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.