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Old 06-10-2012, 02:51 PM   #197
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Don't feel bad Stoker. This thread was derailed long ago. Most are.

Dan
Exactly. Most of these type of threads transmogrify into what's wrong/right with Airstreams. If this ones peters out, another will pop up.

I'm sure the Tundra does not quite feel like a BMW. We've got 72,000 miles on our '07, pretty much the same truck as the new ones, and you'll have enough power to pull your trailer over Mt. Everest. Running gear is very reliable, though on other things not quite as much as Toyotas were 10 or more years ago. Still, better than other brand for reliability. If you've got the same juk Goodrich tires ours came with, they won't last long—we got rid of them at 18,000 miles before a long trip and replaced them with Michelin LTX A/T2, Load Range E, and have 54,000 miles on them and more yet. They ride much smoother than the Goodrich tires. We average around 10.5-11.5 mpg and our 25' isn't that different from a 28'. We've been to Canada many times and know about gas prices there, but I don't think it'll cost that much to get to Langley. The ferry will hurt though.

When you pick up the trailer, stay there for as long as you can, looking for problems. Maybe you can stay on the lot, or a campground nearby. Test and retest everything. Then you will catch a fair number of items and get used to what you have. You will not be able to catch everything on the walk through. Airstream pays the dealer for prep and the 2 hour walk through. Ask for more time. Don't feel rushed. Write up a list of questions so you don't forget anything. Some people videotape the walk through so they can refer to it later. Make sure the dealer installs the hitch correctly too.

Download the owner's manual and study it so you can ask smarter questions: Airstream, Inc :: Manuals

Consider having 16" wheels and Michelin LTX tires installed instead of the OEM 15' wheels and Goodyear Marathons. Start reading tire threads and you'll understand why I suggested that.

If the Mojave's trailer was on consignment, and was fixed up, I wonder why they didn't keep it? A $20,000 loss is hard for most people to eat. I guess the frustration was pretty extreme.

We really liked Victoria and Vancouver Is. when we were there. Victoria is one of the nicest small cities we've been too.

Gene
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Old 06-10-2012, 02:53 PM   #198
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Kudos to Mojave for their "Good-bye" post. Fourteen pages of reply and counting. There's nothing quite like a dramatic exit!

StokerDoc, and a belated welcome. I bought my AS from the same Langley dealership. I am happy with the work done by their service department. I have had two minor leaks and a few other very minor things that needed tweaking (like one cupboard latch wouldn't close) but everything is ship-shape now. The last leak was due to a small crack in the radio antenna sealant which I should have caught. The FaN has been sitting outside in two cold winters encased in ice and has had to endure the consecutive wet seasons of spring. I am no longer intimidated or worried. I actually look forward to doing the maintenance as part of the AS experience and have learned a lot.

There's nothing quite like rolling down the highway with the Airstream bobbing happily along in the rear-view mirror. I hope to visit Vancouver Island one day with the FaN.
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Old 06-10-2012, 03:26 PM   #199
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I will email the dealer and inquire about the wheel/tire combo. With the amount we have already committed to, might be a bit difficult to justify replacing brand new wheels and tires without some compelling reasons. I will dig into the other threads about them and hopefully make the best decision for us. We started doing the "might as well" on the truck and the trailer as we were working out the deals on both. The bottom line climbs fast with that line of thinking.

Thanks for the advice. Time to go outside.

Stephen
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Old 06-10-2012, 03:30 PM   #200
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There is a website ( RV Rating - Customer Survey of RV Makes and Models ) that does RV ratings—people vote on things about their RV's. It was not a terribly large sample, but it is the only one came anywhere near close to rating RV's. and is free. Airstreams were in the middle.
Gene:

Very interesting; thanks for posting. If I were Airstream management I would be worried that Airstream Corp customers believe that they are getting better service from dealers than from Airstream. Also from what I hear the service from the dealers is not that good. Bob Wheeler - are you listening?
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Old 06-10-2012, 04:36 PM   #201
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Thumbs up

Welcome to the forums, StokerDoc. Congratulations on your Airstream. You're buying, what I still consider to be, the best travel trailer on the market, and are getting some great advice on this thread. It looks like you've done your research, and are prepared for ownership. We've had ours for seven years now, have traveled extensively all over the US and Canada, and there are no leaks in the shell. You're going to have a blast.
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Old 06-10-2012, 04:57 PM   #202
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Stoker I know what you are going through. I found the forum before we took delivery of our Classic last May. After 1 year of use we have had very little problems.
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Old 06-10-2012, 05:21 PM   #203
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Dave , He's listening, or at least aware. But listening without contributing is completely useless.

While this thread has somewhat deviated,I still think the intent is being met.

It's hard for AS management to participate on these threads without becoming defensive or structuring the conversation in a way that all meaningful dialogue is stifled. The last reply I saw from Mr Wheeler told me that he is pretty thin skinned. Not a good quality in a CEO. I don't think he heard the message only the tone. This is an interesting thread, and seriously both the good and the bad have been discussed here. If I were CEO I would be tempted to jump in and participate in a freeform basis.Take your lumps and bask in your praise. There are some very good relevant comments here,........Mr. Wheeler?

Dan
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Old 06-10-2012, 07:46 PM   #204
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It's hard for AS management to participate on these threads without becoming defensive or structuring the conversation in a way that all meaningful dialogue is stifled. The last reply I saw from Mr Wheeler told me that he is pretty thin skinned. Not a good quality in a CEO. I don't think he heard the message only the tone. This is an interesting thread, and seriously both the good and the bad have been discussed here. If I were CEO I would be tempted to jump in and participate in a freeform basis.Take your lumps and bask in your praise. There are some very good relevant comments here,........Mr. Wheeler?

Dan
It is hard to know how to participate here, and most corporations prefer to paper everything over and pretend a lot. But having given Wheeler a pretty hard time for well over an hour, I don't think he is so thin skinned. I think execs just don't know how to deal with a Forum like this and don't want to spend the time, and it takes a lot of time. They don't teach this in business schools, or at least, didn't until recently.

Also, this is pretty chaotic, and execs don't like uncertainty and do like to be in control.

Airstream has a conflicted relationship with the Forum. They know it is here and that it has some influence. Some watch it and on occasion respond either openly or with secret names. I am sure some at Thor wish it would go away. The few attempts at engagement were quickly stopped. It is just not in their DNA. It would be a good thing to engage, and it appears they do at Alumapalooza, but it will take time for someone to point out the benefits and sell it to the bosses at Thor. No matter how much independence the divisions of Thor have, it will have to come from Thor, maybe when they see how many sales they lose by not engaging.

A while back and on another thread Bob Cross posted that it seems Airstream speaks through Airstream Life now. Could be. At one time it was the WBCCI, but that ended quite a while back. AL just isn't going to have much in its pages about poor QC, old designs, workmanship, etc.

Gene
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Old 06-10-2012, 10:39 PM   #205
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Gene, I agree somewhat. My business school classes could have never invisioned the access to communication we have today. But, they did teach us to respond to customer needs and how to support and nuture a strong relationship with the people we dealt with, but mostly we were hammered with profit, profit and more profit. I think this is typical. My middle son just finished up an MBA and thats pretty much what he got out of it. That and about 60,000 in student debt. He's also finding out a freshly minted MBA is not worth much these days.

Whats really bothering me is the nondisclosure agreement that a customer was forced to sign.. Product service should be much more transparent than this. This really makes me question how THOR thinks and operates. I think resolving a significant problem for a customer could have been an opportunity for some good PR. I don't know any of the details and never will so this is speculation on my part. It makes me think I'll need a secret handshake the next time I go to the dealer for service.

I only had a handful of customers to satisfy at any one time and I mostly just did design, so maybe what they are doing is enough. Things are working for me. I still think Wheeler has a thin skin after reading his reply on this Forum to some complaints. You would know better though after meeting him personally

Maybe they view this Forum as a collection of malcontents who have an unlimited opportunity to bash. Sometimes this does happen. There's a lot of good discussion as well. I'd like to see more open communication but having thousands of customers may make this impossible. I understand that as well.

This does take a lot of time. I'ts interesting though. I've always liked the arena of functional confrontation. I've never had much luck with my wife as she is a much better negotiator than me. But mostly it works well with others.

Again, why am I sitting here in the shadow of Mt Rainier on a beautiful Sunday night writing this stuff. The sun is setting now and the snow on the mountain turns pink on nights like this and it's beautiful. I'm done.

Dan
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Old 06-11-2012, 06:04 AM   #206
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Again, why am I sitting here in the shadow of Mt Rainier on a beautiful Sunday night writing this stuff. The sun is setting now and the snow on the mountain turns pink on nights like this and it's beautiful. I'm done. Dan
Because sometimes we regular posters get a little obsessed with these forums.

It's like a virtual campfire or rally gathering, just at your fingertips rather than with your mouth.


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Old 06-11-2012, 08:13 AM   #207
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As I think back, it is odd that I didn't clue in to the fact that the owners used this trailer for at least a week, but never bothered to remove the plastic from the mattress?

Paul & Lisa, I'm sorry you had such a bad experience. I hope you are able to continue to enjoy this beautiful island we share. If things go well, you will see a Tundra next to an Airstream sitting near your beach, please drop by. Hopefully hearing some good stories about these trailers will put a smile back on your face.

Stephen
The mattress had to be replaced because of the water damage, but it's interesting they were never honest to potential buyers.

Say hi while you're in Tofino! If you ask for Lisa and Paul anywhere in town you'll find us

All the best!
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Old 06-11-2012, 08:19 AM   #208
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Kudos to Mojave for their "Good-bye" post. Fourteen pages of reply and counting. There's nothing quite like a dramatic exit!
Haha! Go big or go home seems to be a bit of a trend in this little journey of ours
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Old 06-11-2012, 08:51 AM   #209
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Maybe Airstream should be asking WWWD!
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Old 06-11-2012, 09:28 AM   #210
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Bluebird --- You have to decipher these things of those of us not into texting.
I presume WWWD means "What Would Wally Do"? and I think that is a good question.

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Maybe Airstream should be asking WWWD!
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