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Old 05-23-2008, 10:06 PM   #1
1996 34' Classic
 
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1996 34' Excella
Locust Grove , Virginia
Join Date: Apr 2006
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2nd outing breeds discontent

We just returned from our 2nd outing (10 days) with our new Safari '08 27 FB SE. This will be our final AS as it's features, design and spaciousness really does meet our needs and towing it with the F-150 does work well but we're seriously disappointed with the quality and workmanship delivered by AS.

Now on to the discontentedness. The quality on this unit doesn't come close to the '03 22AS International we had. The fit and finish might as well be SOB. What we got is not what we expected for the $$$'s spent.
  • There is an aluminum panel for the center of the ceiling that runs from above the dinette through to the entrance to the bedroom whose edge looks like it was cut by a drunk with a pair of tin snips.
  • The screws holding a number of hinges to the pantry structure were screwed in either too fast or too tight so that the hinges are loose and the screws won't 'grab' any more.
  • The rubber retaining strip that fits in the channel to hold the screen in has already popped out
  • AS has failed to cover the furnace outlet with any sort of screen material to keep mud daubers from building their nests in there and possible starting a fire when it's lit for the first time after sitting for a while (I can buy the screen at any RV dealer but on one whose price tag is 2x SOB, I'd expect it to be part of the package). Ditto for the Hot water heater.
  • Faulty electrical connector in the Hot Water Heater which caused us to have to make a special trip to the dealer to get fixed.
  • Repeated problems with the tongue jack blowing fuses (Now fixed at our expense with having the dealer install an automatic reset circuit breaker)
  • The Awning
    • The awning isn't aligned correctly so that when it's 'stowed', the hold down clip doesn't match up with the anchor without getting on a step stool and moving the awning into the correct position.
    • The hold down (big screw knob on a threaded piece doesn't fit into the awning without manual intervention
    • The extension bar on the front of the trailer appears to be torqued so it doesn't slide easily or setup correctly.
  • Television
    • The catch release on the TV swivel is in such a position that you almost have to be a contortionist to make it work.
    • When the TV is swiveled so it can be viewed in the bedroom, the infrared sensor on the TV is blocked by the refrigerator door causing the remote not to work.
  • The Heat Pump wouldn't come on. (Tried it just to make sure it worked)
  • We have the Midnight Sun interior and the fabric has already snagged and I swear I haven't sat on it with a screwdriver in my back pocket.
  • JC failed to completely undercoat the areas in one of the wheel wells and it is already showing signs of rust.
  • The latch on the propane tank cover is already rusting.
  • The hand held spritzer in the galley area leaks.
  • The entry door is very difficult to close completely. It's almost as if the entire chassis has been torqued some how.
  • The black coating on the inside of the rear bumper is already starting to flake off.
I guess that's about it for now. Sorry for the rant but thanks for reading.
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Old 05-23-2008, 10:11 PM   #2
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1993 21' Sovereign
Colfax , North Carolina
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Wow. Better make a third outing, this one to Jackson Center to get this stuff taken care of. There are several fixes I can tell you about, but you shouldn't have to "fix" anything on a new trailer. That's why there are warranties.
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Old 05-23-2008, 10:12 PM   #3
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1986 25' Sovereign
Southern Middle , Tennessee
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You wouldn't want to give it to me would you? A little work and I'd have a fine trailer to go with my 25' Sovereign.
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Old 05-23-2008, 10:19 PM   #4
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2006 25' Safari FB SE
Livingston , Texas
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discontent

On the Awning, the latch piece mounted on the skin will cut the awning and airstream will tell you that you closed it wrong and they are not at fault. $1081.00. Don't open it until you move the latch.

"And the fun never stops"

Gunny

PS: Good luck and I do hope you have better luck than I have had with airstreams so call warrenty.
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Old 05-23-2008, 10:23 PM   #5
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1971 25' Tradewind
1993 34' Excella
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Estancia , New Mexico
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Sorry about the bugs (no pun intended) with your new coach. There seems to be a problem with workmanship nowadays. Aside from not being able to afford it, your complaints reinforces my position better off taking an older, cheaper unit and making it work like it is supposed to.

The only possible exception to your comments is Suburban recommends bug screens not be installed on their furnaces.
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Old 05-23-2008, 10:39 PM   #6
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1986 25' Sovereign
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Quote:
Originally Posted by Lumatic
...The only possible exception to your comments is Suburban recommends bug screens not be installed on their furnaces.
I guess Suburban will pick up the tab I had for my '77 Excella 500 furnace when mud daubbers built numerous nests in the combustion chamber? Better cover it or pay the big bucks.
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Old 05-23-2008, 11:40 PM   #7
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2007 25' Safari FB SE
Suburbia , Sunny So Cal
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I had the same problem with my power jack.

First it was blowing fuses then it would only go in one direction. No fun there.

Both problems were in the limiter switch under the head. Oddly the entire unit shorted out and fried. The brand new under warranty one works perfectly.

The awning would really worry me though.
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Old 05-24-2008, 07:49 AM   #8
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Ford Truck,

Most, if not all of your problems should be easily addressed under warranty, except the exterior screening for the furnace and water heater. Not one RV manufacturer includes these, as most component manufacturers do not recommend them. That said, I have them on every opening on my CCD! IMHO, they are a good idea and they work!

Your heat pump is probably a re-set of the thermostat or an improperly set dip-switch in the upper unit, and your awning travel lock needs to be re-positioned. Simple fixes, but ones that you should NOT have to do with a new trailer, especially an Airstream!

I would definitely find a competent dealer to do the work, or return to JC and have them go at it. I had a similar list of problems when I got my CCD, but I did the work myself and the dealer, who was 4 hours away, paid me to complete the repairs, rather than having me return with the trailer.

Good luck in your quest!
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Old 05-24-2008, 08:13 AM   #9
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2004 25' Safari
. , Illinois
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I am sorry to hear about all of the issues you've seen with your unit. I too had a laundry list of about 19 items. Of course I hauled it to JC on my dime and they did address everything, it wasn't conv by any means. Back then gas cost less than $2/gallon. At $4+/gallon any long trip is going to be far more costly though......so perhaps you may incorporate a trip into the mix should you make the trip to JC.

At any rate, here is a link to the 2008 model year quality thread. I would implore you to cut and paste your post, adding the build month and date that are found on either a sticker or piece of stamped metal on the front street side.

http://www.airforums.com/forums/f142...ity-31210.html

On a side note, my 2003 Bambi was a POS. I upgraded to a 2004 and though it was better than the 2003, my 2004 has the dreaded fillform corrosion everywhere...so perhaps you too may have something additional to look forward to:

http://www.airforums.com/forums/f142...ams-31743.html
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Old 05-24-2008, 09:02 AM   #10
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1986 32' Excella
2014 Interstate Ext. Coach
Citrus Heights , California
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Do over?

Quote:
Originally Posted by overlander63
Wow. Better make a third outing, this one to Jackson Center to get this stuff taken care of.
I'm thinking "why take it back? they couldn't do it right the first time.

Better make a third outing, this one to Jackson Center to STUFF it.
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Old 05-24-2008, 09:47 AM   #11
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That really sux! We had a few things wrong with Lucy, but nothing like your list of problems. If it were me, I'd be heading to Jackson Center as you are fairly close (relatively). We took Lucy there last October, and the experience was really good. They do it well and they do it right the first time, You have a lot of items to be dealt with. Don't mess with a dealer; they sometimes create more problems than they fix.

Out of curiosity, did you custom order your unit, or did you buy it off the lot? We have thought about custom ordering an Airstream in the distant future, but hearing your story scares us about doing that now.

Please don't give up on Airstream, they will make it right. We have a number of friend who bought brand new SOBs and had similar or worse problems.
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Old 05-24-2008, 09:49 AM   #12
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1966 24' Tradewind
Placerville , California
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Hmmmm, nothing was said of lead from China in it. It seems many products of today lack the craftmanship of yesteryear. I am sometimes 'amazed' at some of the shortcuts I find in the workmanship in our '66 TW. I then quickly am 'amazed' that our's and many other vintage AS are still being enjoyed. How many 40+ year old SOBs are still 'alive'. If the quality of the new AS is indeed suffering I am truly disappointed.
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Old 05-24-2008, 10:44 AM   #13
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2008 30' Classic
Pagosa Springs , Colorado
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Quote;
The entry door is very difficult to close completely. It's almost as if the entire chassis has been torqued some how.

The required door effort will NOT get any eaiser. I had a similar issue that required a new latch and door alignment. Prior to repair, it got where I couldn't even lock the dead bolt. The sad part is I had to point this out at delivery after AS and the dealer ignored the issue claiming it was an AS charastic. Not so!
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Old 05-24-2008, 11:24 AM   #14
1996 34' Classic
 
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1996 34' Excella
Locust Grove , Virginia
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The dealer from whom we bought the '03 had received our unit about a week before we called just to see what they had on order, hoping that something similar to our wish list might be on it's way. In other words, it wasn't a special order.

We have confidence in the dealer to make things right but there is that little nagging in the back of my brain that JC might be the best choice.

The dealer is 133 miles from home and JC is 472 miles away. The main problem in getting the unit to JC is time off from work to make the trip.
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