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Old 05-24-2008, 12:02 PM   #15
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1986 25' Sovereign
Southern Middle , Tennessee
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Originally Posted by FordTruck
...We have confidence in the dealer to make things right but there is that little nagging in the back of my brain that JC might be the best choice.

The dealer is 133 miles from home and JC is 472 miles away. The main problem in getting the unit to JC is time off from work to make the trip.
I understand your frustration. You would think that quality control would be tighter but then there is no tighter quality control than that given by the owner as they wring out shortcomings in their trailer. I made the trip to Jackson Center the week before Christmas '07 to have outer/inner fender wells replaced. They did a fantastic job or repairing the $2,200 worth of damage as a result of brake/bearing/tire failure which took out both fender wells. They even found an unopened box of dog biscuits which had fallen off the bathroom shelf and wedged itself next to the fender well. They were from the PO who had a dog.

JC does an excellent job and will have a few people working on your trailer rather than one or two from the dealer. Only you can determine if the dealer can fix the problems but I'd sure let them know that you will not be leaving before everything is fixed to your satisfaction.


AIR #0078
'01 2500hd ext. cab, 8.1 litre gas, 5 sp. Allison auto
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Old 05-24-2008, 12:03 PM   #16
More than one rivet loose
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Originally Posted by FordTruck
The dealer from whom we bought the '03 had received our unit about a week before we called just to see what they had on order, hoping that something similar to our wish list might be on it's way. In other words, it wasn't a special order.

We have confidence in the dealer to make things right but there is that little nagging in the back of my brain that JC might be the best choice.

The dealer is 133 miles from home and JC is 472 miles away. The main problem in getting the unit to JC is time off from work to make the trip.
If you bought from the dealer in Virginia that would be most of your problem. If you bought from NC I would have expected better.

Michelle TAC MT-0
Sarah, Snowball

Looking for a 1962 Flying Cloud

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Old 05-24-2008, 12:25 PM   #17
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No excuse for Airstream but is seems to be the standard of the industry. From my few conversations with class A owners you are looking at a year to break a class A unit in. Take Lewster's advice he knows what he is doing, in fact I am ordering screens for my heaters today and will inspect everything closely.

My unit came from a dealer going out of business in Atlanta so I had no support. New Orleans is to far to return to Jackson Center for warranty work so I fixed all my problems myself. I had one problem with an awning bracket and a leaking fresh water pump, I contacted the vendors and they sent the repair parts no questions asked. I did keep wood glue and caulk in the trailer for the first few trips to fix loose edge coverings and leaking shower door.

It would be a good idea to present the dealer and factory with a punch out list to ensure that if you can't get to Jackson Center with the warranty period they will cover it especially the bad metal work as I can see that being a problem for a dealer to correct.

Keep asking for opinions and help on the forum everyone here has worked through many problems with the help offered by others.

The good thing is you will have the tailer 5, 10, 20 years from now that would not happen with a SOB.
Jim N5TJZ Air# 174
2012 International Serenity 28
2005 Safari 25 SS Traded
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Old 05-24-2008, 12:37 PM   #18
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2006 25' Safari FB SE
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Originally Posted by Gunnyusmc
On the Awning, the latch piece mounted on the skin will cut the awning and airstream will tell you that you closed it wrong and they are not at fault. $1081.00. Don't open it until you move the latch.

"And the fun never stops"


PS: Good luck and I do hope you have better luck than I have had with airstreams so call warrenty.
Sorry to hear that the 08's are coming out rough! Sounds as though nothing has changed, too bad, there are a lot of great folks at Jackson Center.

I am going to second Gunny on the awning problem, but since I was not fortunate enough to be warned I now have a nice 6 inch tear in the awning, and yep, as usual, JC says it is my fault.....sooner or later they are going to be paying for these issues. Right now it is us that is paying. Does anybody know the name of the person who is in charge of quality control????

Just a thought, wouldn't be nice if someone like Inland Andy or Uwe/Area 63 was in charge of quality control at Airstream.

Travel is in my blood, adventure is my passport, aluminum is my favorite construction medium, and therefore, an Airstream was my destiny.
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Old 05-24-2008, 04:47 PM   #19
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If it get to bad?

Ford Truck,

If it gets to bad, sell it, take the money up to Dave and Martha Makel in Nellysford, VA (right up the road from ya) who own "Trailer Buff". My guess, Dave and Martha could have re-done a vintage unit for you for around the same price(maybe a little more). That's the great thing about Airstreams, there's always somebody willing to buy if you don't like it.

Good luck with your problems, we hope to see you guys at the "East Coast Vintage Rally"(everyone is welcomed to join us, new/old/MOHO/non-WBCCI/etc....) in Staunton, Va June 19-23rd.
Paul Waddell
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Old 05-24-2008, 05:47 PM   #20
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That all is a list that should be taken up with a dealer on warranty (2 years coverage). An airline would do the same on a new flying machine (though they haven't been as simple since the DC-3). I believe Jackson Center does want you to work with your dealer first before they'll perform repairs under warranty. I deliberately bought from a dealer whose service department has an excellent reputation.

Heat pumps provide a subtle change to temps being blown out. I trust you let it run a while and came back and checked the interior temp change.

The furnace you see is the way it comes from Atwood's factory. I didn't have any trouble and spent very little protecting against possible mud daubers.

A tongue jack blowing fuses is either due to the tank cover pinching & shorting wires (if driven without tanks in place) or else due to the limiter switches inside the jack needing adjustment. Yes, I saw the threads about installing a circuit breaker instead.

The awning requires that one recognize when the parts are aligned. The dealer did a walk-through with you? I broke a part once and it was entirely my fault. A lot of folks like to camp nearby the first night or two so that they promptly can clarify questions back at the dealer. The new Zip-Dee is a great improvement over the awning on my old trailer.

Yes, the pantry door hinges still bug me -- and my warranty ran out a year ago. An RV isn't the most complicated bit of technology but there are many parts. I'd certainly want to live in my Safari and ID the issues rather than let an RV tech take it on 2 weeks of vacation to find them.

5 meter Langford Nahanni

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Old 05-24-2008, 06:19 PM   #21
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2007 25' Safari FB SE
Lake Forest , Illinois
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Ford 150?

Hi Ford
Sorry about that long list of problems but I am certain your dealer will correct everything for you. I know its aggravating. I was wondering about your Ford 150. I have this truck and pull a 25 AS. I do have some issues going up mountains but here in the midwest it works fine. I have been considering a 28' AS and would appreciate your thoughts regarding pulling it with a Ford 150.
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Old 05-24-2008, 08:09 PM   #22
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1996 34' Excella
Locust Grove , Virginia
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Hi all,
Thanks for your support and sharing of ideas and information.

Woodedareas - Our F-150 has the new 5.4 motor with 3 valves per cylinder which gives it about 305 HP and approx 310 ftlbs torque. With OD off, and running 65 on the interstate, the motor is running at 2500rpm. By the way, I've got the 373 rear end not the 353 and the SuperCab. We live at the foothills to the Blue Ridge so it's rather hilly here. Truck doesn't downshift until I'm going up a pretty significant grade (Tach jumps to about 2900rpm). I'm getting about 12.5 mpg pulling the 27FBSE.

The 28W is actually a couple of hundred pounds lighter than the 27FBSE. I'm very comfortable pulling this much weight with this much truck. I don't know which brand of brake controller I have but I can tell you, it works the trailer brakes exactly as it should. I"ve got a EZ Lift WD hitch and the dealer re-set the hitch when we moved up from the 22 to the 27. Tows straight and level.

2016 GMC 2500HD Denali (Betsy 4)
1996 34' Excella 1000 (Arvin3 as this is our 3rd AS)
2010 TREK 2.3
Fair is where they put ribbons on pigs.
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