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Old 01-24-2017, 01:06 PM   #1
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2018 30' Classic
Grass Valley , California
Join Date: Oct 2016
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2017 Internatinal 27FB roof leaking

Happy Trails Everyone
We purchased a 2017 27' FB in November and we have had roof leaking issues and electrical issues and gas leaks as well. We have taken it in once for repairs but when we brought it back it leaks worse. We would like ideas on how to proceed. We are getting the run around at our dealer. We thought we had purchase a Ferrari and would be taken care of but I guess we didn't. Any help would be appreciated.
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Old 01-24-2017, 01:38 PM   #2
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2008 22' Sport
Spicewood (W of Austin) , Texas
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<parental hat ON>
What can we tell you that you don't already know?
They didn't fix the problem.
The problem is injurious to your coach and, with the propane leak also, dangerous to YOU.
Call the MotherShip to relate the problem. Then, Take it back. Make them PERFORM. Remind them of their liability.
<parental hat OFF>

Hope they do much better when they see you are persistent.
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Old 01-24-2017, 01:53 PM   #3
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2015 25' FB International
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Sorry to hear about your problems. Call Airstream directly and have them point you to another dealer in your area with a reputation for service. I had a couple of issues with my trailer, and I had heard (after my purchase) that my selling dealer was less than stellar. On the forum another dealer in my area, JD Sanders RV, seemed to be recommended regularly. I took my unit to them a couple of times for warranty work, and it was cheerfully handled. I am since out of warranty, and I continue to use them for any service needs.

You should be able to find a dealer that is willing to work with you.
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Old 01-24-2017, 01:59 PM   #4
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2009 27' FB Flying Cloud
1991 35' Airstream 350
Jay , Oklahoma
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These problems are quite frustrating.


Even execs in the RV business admit the quality and service level throughout industry is awful.

From the consumer point of view, the service and quality should be close to automobile level. That is simply not the case. No matter how much the RV costs.

I do believe Airstream strives to be the best, but in a relatively poor performing industry.


I see you are from California, so this may not really be an option, but, the service center at the factory is the best choice.

They will treat you well, and will fix the problems.


Dealers vary greatly. There are good ones, but there are very poor ones, too.


Regards,


JD
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Old 01-25-2017, 12:21 PM   #5
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2016 25' International
Los Angeles , California
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Quote:
Originally Posted by gbstats View Post
Happy Trails Everyone
We purchased a 2017 27' FB in November and we have had roof leaking issues and electrical issues and gas leaks as well. We have taken it in once for repairs but when we brought it back it leaks worse. We would like ideas on how to proceed. We are getting the run around at our dealer. We thought we had purchase a Ferrari and would be taken care of but I guess we didn't. Any help would be appreciated.
We purchased a 2016 25' Twin FB through Airstream Adventures NW in Seattle, but had it delivered to Bay Area Airstream for pickup because we live in Los Angeles. During one of the rains late last year, we discovered a roof leak as well; so we returned the coach to Bay Area for the warranty work in early December. They may be the largest service center in California, but if not the largest, they are definitely one of the most service-oriented. They have a rain-simulation station within their facility and were able to locate the leak fairly quickly (one of the four bolts fastening the A/C unit to the roof was not properly sealed - so they removed all four bolts and resealed them all). We couldn't pick up the coach right away, so they kept it for us until last weekend, outside. Since you're in the vicinity of Sacramento, you know what kind of rains have been hitting the area over the last few weeks. Well, not a drop got into the coach after they had performed the work on it. The service manager is Josh Beam, and we've found him to be very accommodating. Hope this helps.
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Old 01-25-2017, 01:40 PM   #6
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2017 27' International
Mosinee , Wisconsin
Join Date: Mar 2016
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Possible roof leak source(s)

Upon taking ownership of our 2017 27FB Serenity, I decided to give the exterior two coats of Glare (a long-lasting recommended polish/protectant). This took the better part of 4 days due principally to my obsession with minor detail.

While applying the Glare to the top of the trailer, I found 7 voids in the seam seal at various locations. I took photos, which were then provided to the dealer for repair. While it is uncertain as to whether the voids went completely through to the interior or not is unknown, but I'm glad that I'd done this inspection personally. Had there been an actual leak, I suspect the dealer would have searched only the leaking area and other area, which may have eventually leaked, may not have been identified ... it may be useful to give the entire trailer top a thorough inspection before having the dealership take on the warranty repair work.

BTW, time will tell, but the Glare polish appears to be an excellent product with a claimed recoat life of up to 5 years. I will undoubtedly not wait that long, but will be happy not to have to re-wax every year.

Best of luck
Mark
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Old 01-26-2017, 08:14 AM   #7
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2018 30' Classic
Grass Valley , California
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First I want to thank you all for your input. We have scheduled this weekend the trailer back to Bay Area Airstream and they are going to work on it. We also received a call from the factory but they left a message and we will call them back today. We do love our Airstream and had custom cabinets and a wine frig install in Portland. They did a wonderful job by the way.
Again I want to thank you all for your input this is such a great site. And I will keep everyone posted on how it turns out. By the way we live in our Airstream almost full time, we still have a house for home base. Love our new adventure in life and look forward to meeting many of you in our travels.
Safe Travels
Gary & Tina
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