Originally Posted by VIKING
When I have to deal with this type of issue I clarify up-front exactly what the proposed fix is so both parties are aware of the situation. It sounds like that didn't happen with you. The comment on being disappointed would have been followed by "and dissatisfied. What are you going to do to remedy it?" (
Walking away from them is the same as saying "I'm very disappointed, but I'll live with it."
Sorry this happened to you. Not so many businesses are anxious to be re-doing work on their dime with the economy what it is. It would be nice to hear that they agreed to repair it without even being asked, though.
Best to you,
Rich the Viking
You are absolutely right, but I "assumed" because of their "reputation" that they would honor their committment to " bring it back and we'll redo it. " When they didn't redo it, but only patched it, Iwas floored and tired of dealing with them.
I will have a new cap put on by my dealer. Also, I'm very turned off to refinishing, I would prefer a good paint job down the road when the rest of the rig needs it. Unfortunately, Andy at Inland says California will not allow him to use the process that works, so I'm not sure where to take it. It will be some time anyway. I love my trailer and am totally satisfied with all that I've done with the interior.