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tslanier · 01-21-2011, 12:45 PM

Quote:

Originally Posted by wishsilver

Wow! Sorry to hear that! May I ask why you had to take it back?

The only part of my unit that had some peeling was the front center cap . We had done a major interior renovation after purchasing it and wanted the front cap refinished. I took it to P and S and they refinished just the center cap. A few months later it started to peel in places. I called and took it back. Left it for 2 days, waited in a nearby hotel, and when I went to pick it up, they had not refinished it but just added more clearcoat. So the places that had peeled were still visible. I told them I was very disappointed thinking they would offer to do it to my satisfaction but they did not offer to do that. I just left and plan to have the local dealer put on a new front center cap.

VIKING · 01-21-2011, 01:40 PM

Quote:

Originally Posted by tslanier

The only part of my unit that had some peeling was the front center cap . We had done a major interior renovation after purchasing it and wanted the front cap refinished. I took it to P and S and they refinished just the center cap. A few months later it started to peel in places. I called and took it back. Left it for 2 days, waited in a nearby hotel, and when I went to pick it up, they had not refinished it but just added more clearcoat. So the places that had peeled were still visible. I told them I was very disappointed thinking they would offer to do it to my satisfaction but they did not offer to do that. I just left and plan to have the local dealer put on a new front center cap.

When I have to deal with this type of issue I clarify up-front exactly what the proposed fix is so both parties are aware of the situation. It sounds like that didn't happen with you. The comment on being disappointed would have been followed by "and dissatisfied. What are you going to do to remedy it?" (
Walking away from them is the same as saying "I'm very disappointed, but I'll live with it."
Sorry this happened to you. Not so many businesses are anxious to be re-doing work on their dime with the economy what it is. It would be nice to hear that they agreed to repair it without even being asked, though.
Best to you,

Rich the Viking

tslanier · 01-21-2011, 04:44 PM

Quote:

Originally Posted by VIKING

When I have to deal with this type of issue I clarify up-front exactly what the proposed fix is so both parties are aware of the situation. It sounds like that didn't happen with you. The comment on being disappointed would have been followed by "and dissatisfied. What are you going to do to remedy it?" (
Walking away from them is the same as saying "I'm very disappointed, but I'll live with it."
Sorry this happened to you. Not so many businesses are anxious to be re-doing work on their dime with the economy what it is. It would be nice to hear that they agreed to repair it without even being asked, though.
Best to you,

Rich the Viking

Rich,
You are absolutely right, but I "assumed" because of their "reputation" that they would honor their committment to " bring it back and we'll redo it. " When they didn't redo it, but only patched it, Iwas floored and tired of dealing with them.
I will have a new cap put on by my dealer. Also, I'm very turned off to refinishing, I would prefer a good paint job down the road when the rest of the rig needs it. Unfortunately, Andy at Inland says California will not allow him to use the process that works, so I'm not sure where to take it. It will be some time anyway. I love my trailer and am totally satisfied with all that I've done with the interior.