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Old 06-24-2008, 04:54 PM   #15
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Hey Evan,

I just spoke with George Sutton via email and was assured you would be taken care of very well!

G
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Old 06-24-2008, 05:13 PM   #16
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We got our 25 from George much the same way as you. We live in Wrangell, Ak. Looked it up on the internet and sent they a check sight unseen. Did not see it for 6 months. They did a good job of getting it ready for us. Remember that they did have a young man wash it and I am sure they said check the tires, he did not and I pulled 150 miles on 40 lbs of air. I should have checked, did they check the torque on the wheels, I should have checked and have them hook up water so you know about the pump and check the city water hook up. Loud and bad pump and a bad, leaking city water hook up on mine. That said I was treated very well and the service was great{tell Tom HI} and I would go back to them.
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Old 06-24-2008, 05:51 PM   #17
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Quote:
Originally Posted by Minnie's Mate View Post
We purchased our Airstream new in 2006 and really have been pleased with it. We have been blessed to not have the myriad of issues some of the previous models have had. The weekend we took delivery I had a mishap with it and dented the side wall. Three weeks later on our next camping trip a deer ran into it crushing the curb-side corner so we took the trailer back to Jackson Center for both repairs. While there we gave them a list of about 4-5 items that were pretty common to some (tank monitors needed calibrating) and a place in the shower that needed more caulk (I could have, but let them do it) and a corner reflector fell of in our driveway (double sided tape used to install it and to repair it, but it has stayed put for going on three summers now) and a couple of places the laminate had come un-glued. Again, nothing to cry over.
Wow. I sure hope our first few weeks & initial trips will be a little less eventful than that...it never hurts to have a sense of humor though.


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Good luck with your maiden voyage and welcome to the Airforums. Be sure to post photos of the new Airstream and your travels back to the Great White North!...we love pictures!
Thanks. I'll be sure to post some shots with the new baby.

-evan
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Old 06-24-2008, 05:56 PM   #18
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Thanks Molly

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Originally Posted by Midamrail View Post
Hi Evan,

Welcome and congrats! I hope you and your family enjoy the 25' FB floor plan as much as we do.

Spending a night at the dealer is one of the best things you can do. A few ideas:
    • Use every system and appliance, including using the fridge on both gas and electric
    • Check fit and finish everywhere inside and out - look for missing rivets and screws, edges on laminate, inside the storage areas, the vinyl flooring including inside the storage areas, etc.
    • Check the edges of the aluminum segments on the outside for filiform corrosion
    • Watch the shower for leaks, especially around the corner
    • Make sure your hitch and brakes are dialed in correctly
    • Make sure everything opens and closes properly and is aligned correctly (windows, doors, access doors, etc.)

Best of luck, and enjoy!
This all seems like very good advice. We'll try & check all this before we drive it of the lot on the Friday. We have booked a campsite in Florence (a short drive away) for one night. Hopefully, Sutton can still help us on the Saturday if there are any issues that turn up in that first night.

Cheers.

-evan
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Old 06-24-2008, 06:03 PM   #19
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Wow...

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Originally Posted by Airhog1 View Post
Hey Evan,

I just spoke with George Sutton via email and was assured you would be taken care of very well!

G
I'm impressed.

This is quite a small close-knit community - isn't it?!

Thanks very much Airhog1.

-evan
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Old 06-24-2008, 06:11 PM   #20
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Thanks briandg

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Originally Posted by briandg View Post
We got our 25 from George much the same way as you. We live in Wrangell, Ak. Looked it up on the internet and sent they a check sight unseen. Did not see it for 6 months. They did a good job of getting it ready for us. Remember that they did have a young man wash it and I am sure they said check the tires, he did not and I pulled 150 miles on 40 lbs of air. I should have checked, did they check the torque on the wheels, I should have checked and have them hook up water so you know about the pump and check the city water hook up. Loud and bad pump and a bad, leaking city water hook up on mine. That said I was treated very well and the service was great{tell Tom HI} and I would go back to them.
Hmmm, I was planning on bringing my torque wrench & a few tools but it sounds like you had more preventable issues than I would hope to see on a new unit. I can see that it would be well worth staying close by for that first day / night at any rate.

(I'll try & remember to say Hi to Tom.)

-evan
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Old 06-24-2008, 10:21 PM   #21
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Hello - we just picked up our 2008 fb se from Traveland in Langley BC and the first problem we are having is with the water system. The fresh water will not read full and will not flow or pump. We understand it is a common problem but we are not impressed, as here we are 2000 kilometers from home and unable to take a shower or wash dishes. I have no idea where the water goes, as the fill up is on for hours, but the monitor still reads "no water". I would ask some serious questions on this issue, but feel that you would not get straight answers from a sales person. It is under warranty, but still, we are far from home. Joyce and Jim
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Old 06-24-2008, 11:04 PM   #22
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Originally Posted by eheffa View Post
Thank you Airhog1.

That's reassuring. My wife has been pretty worried about sending all this money to a business we found on the internet.

We are planning to stay in the area one night to make sure anything obvious can be caught prior to our leaving the area. Our sales rep has been quite careful to reassure us that they will be going over the unit carefully to try and catch any issues before delivery.

-evan
Hi, eheffa. Been there, done that. We ordered our trailer from George Sutton over the Internet and picked it up about four months later in September 2004. We made a vacation out of it and spent most of our time in Oregon. We stayed a a privately owned campground in LaPine. My wife was concerned too, but you are in good hands at George Sutton RV. The picture on the left was taken at George Sutton RV and the picture on the right was taken in our first camp-out in LaPine, Oregon.
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Old 06-24-2008, 11:11 PM   #23
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Quote:
Originally Posted by Joyce and Jim View Post
Hello - we just picked up our 2008 fb se from Traveland in Langley BC and the first problem we are having is with the water system. The fresh water will not read full and will not flow or pump. We understand it is a common problem but we are not impressed, as here we are 2000 kilometers from home and unable to take a shower or wash dishes. I have no idea where the water goes, as the fill up is on for hours, but the monitor still reads "no water". I would ask some serious questions on this issue, but feel that you would not get straight answers from a sales person. It is under warranty, but still, we are far from home. Joyce and Jim
Oh Boy what a bummer. That would be upsetting. (I think we toured that trailer (25 SE FB in Oatmeal?) at Traveland a few weeks ago & were told that it was sold & being prepped for the buyers.) It looked very nice.

I'm sure you've thought of all this but, are you not getting water even when connected to a hose or just when using the pump? The Pump is switched on & the fuses are all intact? Have you looked around the tank or fill spout to make sure you don't have a leak?

Are you anywhere near an Airstream dealer to get help?

I was concerned about warranty repairs as we have no A/S dealership on the Island but was told by the Airstream Warranty Dept. that they would authorize non-Airstream RV dealerships to do warranty repairs if the problem was with an appliance or sub-systems like pumps, brakes etc. recognizing that the distances & cost of getting to the A/S dealer might be an extra hassle. I would be giving them a call for some help.

Sorry to hear of your troubles.

-evan
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Old 06-24-2008, 11:16 PM   #24
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Quote:
Originally Posted by ROBERTSUNRUS View Post
Hi, eheffa. Been there, done that. We ordered our trailer from George Sutton over the Internet and picked it up about four months later in September 2004. We made a vacation out of it and spent most of our time in Oregon. We stayed a a privately owned campground in LaPine. My wife was concerned too, but you are in good hands at George Sutton RV.

Thanks Bob,

That is reassuring.

Reading some of these stories makes me realize that buying out of town is a bit of a crap shoot; but, if the dealer understands the situation & can remedy any deficiencies promptly I will be happy.

I'm glad to hear that you were happy with the Sutton team.

-evan
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Old 06-25-2008, 07:53 AM   #25
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Make sure to fill you water tank to the top, to make sure it does not leak. Our 08 SS SE leaked when filling the tank, but only when you were almost full.

good luck, and congratulations!
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Old 06-25-2008, 08:15 AM   #26
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Originally Posted by Joyce and Jim View Post
...The fresh water will not read full and will not flow or pump. We understand it is a common problem but we are not impressed, as here we are 2000 kilometers from home and unable to take a shower or wash dishes. I have no idea where the water goes, as the fill up is on for hours, but the monitor still reads "no water". ...Joyce and Jim
I'm a little confused. Are you putting water into the fresh water tank via the filler tube that is under the small key-locked door on the side of the trailer or are you hooking up the hose to the city water connection? If you have the pump on and the hose connected to the city water connection you probably wouldn't get any water through the city water connection and if you haven't put water in the fresh water holding tank, there may not be any way for water to get to your plumbing system...the pump may have the city water blocked and there is nothing to pump. I've never tried this scenario, but this may be the case. You might try to turn the pump off and see what happens or you might double check where you are putting the water. Does any of this make sense to anyone?

Others may be able to correct me if the above situation wouldn't cause no water, but this may be the case.
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Old 06-25-2008, 10:58 PM   #27
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Water tank Leaks

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Originally Posted by bernermom View Post
Make sure to fill you water tank to the top, to make sure it does not leak. Our 08 SS SE leaked when filling the tank, but only when you were almost full.

good luck, and congratulations!

Thanks for the suggestion bernermom.

We live a day's trip away from the dealer & across the border so I sure hope we can catch anything like this before we head home. Reading the quality control threads & the horror stories on that board has me a little spooked - as warranty work will be a definite hassle from home.

Our salesman at Sutton has reassured me that they will be loading & testing all the subsystems before we pick the trailer up. Hopefully something like this would not escape their notice. I'm keeping my fingers crossed.

-evan
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Old 06-25-2008, 11:29 PM   #28
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Quote:
Originally Posted by Joyce and Jim View Post
Hello - we just picked up our 2008 fb se from Traveland in Langley BC and the first problem we are having is with the water system. The fresh water will not read full and will not flow or pump. We understand it is a common problem but we are not impressed, as here we are 2000 kilometers from home and unable to take a shower or wash dishes. I have no idea where the water goes, as the fill up is on for hours, but the monitor still reads "no water". I would ask some serious questions on this issue, but feel that you would not get straight answers from a sales person. It is under warranty, but still, we are far from home. Joyce and Jim
Joyce and Jim...did you get the water problem resolved? Like Minnie's Mate, I'm a bit confused about where you are filling the fresh water tank or connecting directly to city water. If you're connected to city water (and the water source is turned on) you should have water pressure in the rig's system without using the pump...if not, there must be a valve somewhere that is in the closed position keeping water from entering the trailer's system. If you have filled the fresh water tank and have the pump turned on that should give you water. Can you hear the pump working?
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