Reply
 
Thread Tools Search this Thread Display Modes
 
Old 12-17-2014, 02:32 PM   #1
2 Rivet Member
 
2017 25' Flying Cloud
2014 23' FB Flying Cloud
2008 20' Safari
Chino Valley , Arizona
Join Date: Jan 2014
Posts: 53
Question for Hensley Owners

I have been towing with a Hensley Arrow hitch for about 15 years with three differant trailers and two differant tow vehicles. I seldom take my trailer to the dealer for service because I do most of the work on it myself. A couple of years ago I had an awning return spring break on an SOB. I didnít feel comfortable doing the work myself so I took it to the dealer for repairs (not an Airstream dealer). When I dropped it off I told the service department that I had a Hensley Hitch and that I left the hitch bar just inside the trailer door. They said no problem and that they would take care of it. Well it turns out that at this dealership they move trailers with a fork lift with a stinger attached and a ball at the end of the stinger. When the trailer jockey went to move my trailer and saw that there wasnít a coupler to attach to the ball he just put the stinger under the hitch head and put the ball behind the hitch head between the spring bars. I the process he caused about $600 worth of damage to my Hensley. The dealer did except responsibility and paid for the damage. Now that I have a new Airstream, I need to take it in for warranty work. Needless to say, Iím a little concerned about my Hensley. So here is my question. Has anyone had problems with dealer moving their AS with a Hensley? What do you do when you take your AS in for serves with a Hensley Hitch? How do they move it?
__________________

__________________
AIRTRVL is offline   Reply With Quote
Old 12-17-2014, 02:38 PM   #2
Rivet Master
 
Tincampers's Avatar
 
2006 22' Interstate
Sneedville , Tennessee
Join Date: Feb 2014
Posts: 1,228
Couldn't you pull the pin and leave the stinger hooked to the Hensley head?
__________________

__________________
Tincampers is offline   Reply With Quote
Old 12-17-2014, 03:01 PM   #3
2 Rivet Member
 
2017 25' Flying Cloud
2014 23' FB Flying Cloud
2008 20' Safari
Chino Valley , Arizona
Join Date: Jan 2014
Posts: 53
mrprez, I'm not sure what you mean. Are you talking about the coupler pin? The Hensley head always remains attached to the trailer coupler.
__________________
AIRTRVL is offline   Reply With Quote
Old 12-17-2014, 03:13 PM   #4
Rivet Master
 
dkottum's Avatar
 
2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 7,716
I've only had service at the factory service center. They needed our similar ProPride stinger left with the trailer, so I just slipped it into the hitch head on the trailer. Then they came with their John Deere tractor with a lift and receiver, put the stinger into their receiver, then hooked up to the trailer and and moved it. They did put a large C-clamp on either side of the head to keep the head from swiveling, nicked a little paint but no big deal.
__________________
Doug and Cheryl
2012 FC RB, Michelin 16, ProPride 1400
2016 Ram 1500 Laramie Crew Cab 4X4 Ecodiesel 3.92 axles

The Truth is More Important Than the Facts
dkottum is offline   Reply With Quote
Old 12-17-2014, 03:17 PM   #5
Rivet Master
 
Silver Otter's Avatar

 
2011 31' Classic
Nellysford , Virginia
Join Date: Mar 2011
Posts: 979
Images: 6
Blog Entries: 1
We've only used three repair facilities [Mother Ship, Out of Doors Mart, Dillons RV near Phoenix] in the 3+ years we've owned her with the HAHA. Each of them showed immediate understanding of the issue. At Dillons they asked me to leave the stinger attached to the unit and they would hook up like most of us do. At the other two, they had attachments on their "moving" vehicles ready to insert into the unit box. Sorry to hear you had a problem.
__________________
Greg and Linda Heuer
2011 31' Classic Ltd. - The Silver Otter III
2013 GMC Denali 2500HD 6.6 DuraMax
TAC VA-18 | WBAC 1927 - Shen. Valley Unit 149 | AIR 53869
https://www.linkedin.com/in/gheuer
Silver Otter is offline   Reply With Quote
Old 12-17-2014, 04:03 PM   #6
Rivet Master
 
Tincampers's Avatar
 
2006 22' Interstate
Sneedville , Tennessee
Join Date: Feb 2014
Posts: 1,228
Leave the stinger attached to the head. Pull the pin that keeps the stinger attached to the TV.
__________________
Tincampers is offline   Reply With Quote
Old 12-17-2014, 05:04 PM   #7
Vintage Kin
 
slowmover's Avatar
 
Fort Worth , Texas
Join Date: Nov 2006
Posts: 7,583
Images: 1
Most of these places have a truck that can move it. I just leave the stinger attached after clearing it with them.
__________________
1990 35' Silver Streak Sterling; 9k GVWR.
2004 DODGE Cummins 305/555; 6-manual; 9k GVWR.
Hensley Arrow. 9-cpm solo, 15-cpm towing
Sold: Silver Streak Model 3411
slowmover is offline   Reply With Quote
Old 12-17-2014, 05:43 PM   #8
Rivet Master
 
adonh's Avatar

 
1976 31' Sovereign
Missouri City , Texas
Join Date: Mar 2007
Posts: 1,233
Images: 1
Blog Entries: 6
Quote:
Originally Posted by AIRTRVL View Post
I They said no problem .....................

That should be the first clue that there will be a problem.
__________________
Don Hardman
1976 31' Sovereign
adonh is offline   Reply With Quote
Old 12-17-2014, 07:15 PM   #9
Don't forget your cat nap
 
Ag&Au's Avatar
 
Port Orchard , Washington
Join Date: May 2009
Posts: 4,464
Images: 1
My dealer is only about 10 miles away. I just leave the truck and trailer there still hitched. That saves a lot of hassle and chance for damage for everyone. Even If they were further away, I think I'd just have one of us drive the trailer and the other follow in a car for a ride home.

Ken
__________________
Ag&Au is offline   Reply With Quote
Old 12-18-2014, 10:33 AM   #10
2 Rivet Member
 
2017 25' Flying Cloud
2014 23' FB Flying Cloud
2008 20' Safari
Chino Valley , Arizona
Join Date: Jan 2014
Posts: 53
Thanks for all of the good information. I will talk with the service department and find out exactly how they will be moving my AS. The AS will be in and out on the same day. So maybe the best thing it do is keep it connected to my Truck.
__________________
AIRTRVL is offline   Reply With Quote
Old 12-18-2014, 12:07 PM   #11
Tom T
 
Tom_T's Avatar
 
Vintage Kin Owner
Orange , California
Join Date: Nov 2014
Posts: 553
I've had a couple of places move ours (Hensley Cub) with forklifts, but their people were smart enough to put the stinger into the receiver & into the Cub's stinger-box.

I think you just got a lazy &/or stupid employee who screwed up.

That said - going thru the hitching process of the stinger with the service manager AND the employee who will actually move it is a good idea.

Leaving the stinger in the hitch box may prove yet another challenge for them hooking up, since it's bass-ackwards from how we hitch up with a Hensley (or PP).
__________________

__________________
Tom T (janabanana48's other half )
Orange CA
1960 Avion T20, #2 made, Hensley Cub, TV tbd- looking for 08-14 Cayenne S
1988 VW Vanagon Westfalia CamperGL (Orig Owner)
Tom_T is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hensley or not hensley socool69 Hitches, Couplers & Balls 45 11-21-2014 09:28 AM
To Hensley or not to Hensley Aquabud Hitches, Couplers & Balls 86 12-22-2010 09:10 PM
Hensley Question sander17 Hitches, Couplers & Balls 4 10-10-2005 07:48 PM
Hensley Hitch Question Princer Hitches, Couplers & Balls 7 08-27-2003 08:16 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 05:07 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.