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06-08-2013, 03:43 PM
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#1
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1 Rivet Member
Birmingham
, Alabama
Join Date: Apr 2013
Posts: 8
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ProPride 3p
Big shout out to Sean at ProPride, anyone that answers the phone on the weekend gets my business.
Hitch works fantastic! Towing has never been so confidence inspiring.
Thanks, Sean!!!
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06-08-2013, 04:30 PM
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#2
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Rivet Master
2002 25' Safari
Fountain Inn
, South Carolina
Join Date: Sep 2011
Posts: 714
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I agree 100%. Sean is top notch.
__________________
Bud
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06-09-2013, 04:49 AM
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#3
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hang up and drive
2010 30' Classic
Carlisle
, Pennsylvania
Join Date: Jan 2011
Posts: 238
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Quote:
Originally Posted by bkervaski
Big shout out to Sean at ProPride, anyone that answers the phone on the weekend gets my business.
Hitch works fantastic! Towing has never been so confidence inspiring.
Thanks, Sean!!!
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Congrats. How long did it take to get your hitch?
__________________
Kyle
2023 Ford F350 Lariat 7.3/4.30 FX4 CCLB
2010 Classic Limited 30
ProPride P3-1400
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06-10-2013, 02:43 PM
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#4
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4 Rivet Member
2005 30' Safari
Houston Texas
, Texas
Join Date: Aug 2006
Posts: 480
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same question i was going to ask..
How long did it take to get your hitch? I ordered one almost a month ago, have not seen it yet. Might not make it here by vacation time...?
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06-10-2013, 02:54 PM
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#5
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2 Rivet Member
raleigh
, California
Join Date: Sep 2007
Posts: 31
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Quote:
Originally Posted by SafariSS
How long did it take to get your hitch? I ordered one almost a month ago, have not seen it yet. Might not make it here by vacation time...?
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Call them; shipping should only take 4-5 days.
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06-10-2013, 04:46 PM
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#6
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Rivet Master
2015 30' Classic
2012 28' International
Greensboro
, North Carolina
Join Date: Aug 2011
Posts: 1,708
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I've got about 10,000 miles on my new trailer, all with the ProPride. Every kind of weather and road condition....it is awesome!
__________________
_________________
"SilverLeaf II" 2015 30' Classic
2019 RAM 2500 Limited 4x4 CC w/6.7L Cummins
ProPride 3P
AIR# 58452
WBCCI # 3430-Unit 21
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06-10-2013, 04:46 PM
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#7
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Rivet Master
2012 27' Flying Cloud
W
, New England
Join Date: Oct 2012
Posts: 7,402
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Quote:
Originally Posted by SafariSS
How long did it take to get your hitch? I ordered one almost a month ago, have not seen it yet. Might not make it here by vacation time...?
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? I'd call Sean right away! Did you get an order confirmation??
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06-10-2013, 05:03 PM
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#8
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4 Rivet Member
2005 30' Safari
Houston Texas
, Texas
Join Date: Aug 2006
Posts: 480
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Ordered on May 18th, and have a order number. I will try calling again. Are these hitches made domestically?
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06-10-2013, 05:06 PM
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#9
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Rivet Master
2007 30' Classic
Oswego
, Illinois
Join Date: Jul 2010
Posts: 13,657
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He makes them in his facility in Michigan.
__________________
-Rich-
"If the women don't find you handsome, they should at least find you handy." - Red Green
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06-10-2013, 06:27 PM
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#10
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hang up and drive
2010 30' Classic
Carlisle
, Pennsylvania
Join Date: Jan 2011
Posts: 238
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I too am waiting on a hitch. Sean, in an email today, said they were a week to ten days from order to ship. Yes, contact him quickly.
__________________
Kyle
2023 Ford F350 Lariat 7.3/4.30 FX4 CCLB
2010 Classic Limited 30
ProPride P3-1400
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06-12-2013, 10:47 AM
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#11
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4 Rivet Member
2005 30' Safari
Houston Texas
, Texas
Join Date: Aug 2006
Posts: 480
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no reply..
i have tried calling a couple of times and emailed..no reply.
Hope service after the sell is better than pre-sale communication!
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06-12-2013, 11:02 AM
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#12
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Rivet Master
2012 25' Flying Cloud
Battle Lake
, Minnesota
Join Date: Jun 2009
Posts: 7,714
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Quote:
Originally Posted by SafariSS
i have tried calling a couple of times and emailed..no reply.
Hope service after the sell is better than pre-sale communication!
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It is. My experience with many calls and emails is Sean handles almost all of this himself. He has returned calls evenings and weekends.
It's worth the wait, this hitch will change your towing to a completely easy and uneventful experience in virtually any traffic or weather condition (tornados, hurricanes and extremes excluded).
doug k
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06-12-2013, 11:40 AM
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#13
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Rivet Master
2012 27' Flying Cloud
W
, New England
Join Date: Oct 2012
Posts: 7,402
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Quote:
Originally Posted by SafariSS
i have tried calling a couple of times and emailed..no reply.
Hope service after the sell is better than pre-sale communication!
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Here's his cell number printed in the owners manual: (810) 962-0219
I've had nothin but great, immediate replies from him including (sad to say) on weekends! This seems odd that you're having such a hard time reaching him. Good luck!
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06-12-2013, 12:27 PM
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#14
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Rivet Master
1978 Argosy Minuet 6.7 Metre
1989 29' Excella
Lorain County
, Ohio
Join Date: Jul 2003
Posts: 2,246
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We have had ours for 3 yrs. It is great and we would not be without it. Sean does great customer service. Check the number you have and call again. It is NOT like him to not answer calls. We almost always get him on the first try.
We visited his facility in MI awhile back and it is a nice clean place. Top notch work!
__________________
Larry and Lou
CP: Water/30 amp/waste dump/WIFI & Room for 2-3 units; PM us if you are headed our direction!
Air #2695
TAC- OH 2
#1420 NOVA 4-006 Charter member
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06-12-2013, 12:35 PM
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#15
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3 Rivet Member
2012 28' International
2009 34' Panamerica
Poplarville
, Mississippi
Join Date: May 2013
Posts: 164
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I ordered one May 20th....it is to be used with a 2013 Suburban 2500 which has an usually high receiver. He was having a longer drop drawbar built for my application. I touched base with Sean about a week ago and it appears they have a back-log (a good thing) and the online status still reflects "awaiting fulfillment".
I'm going to wait until I'm a full month into the process and then, follow up with him again. I'm in the manufacturing business and it's hard to have complete control of everything when you have to use 3rd party vendors. I don't want to gnaw on him when I'm confident the issue is down-stream. I'm sure he'd like to hit my credit card as soon as possible.
Since I am not hitchless (or suffering from sway issues but am looking forward to higher-rated torsion bars & easy adjustability), I may take my time and do some QA on the new hitch/drawbar when it comes in just out of curiousity.
Z
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06-12-2013, 03:56 PM
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#16
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Wise Elder
2010 30' Classic
Vintage Kin Owner
South of the river
, Minnesota
Join Date: Dec 2009
Posts: 4,169
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Quote:
Originally Posted by dznf0g
He makes them in his facility in Michigan.
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It has been my understanding that the spring bars are imported and that a contract manufacturer in the U.S. makes most of the steel parts. I don't know where the final assembly and packaging takes place.
__________________
To learn to see below the surface, you must adjust your altitude
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06-18-2013, 02:01 PM
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#17
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4 Rivet Member
2005 30' Safari
Houston Texas
, Texas
Join Date: Aug 2006
Posts: 480
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Not sure if anyone else has a hitch on order but I have had one on order for a month (4 weeks exactly). Not sure what the issue is, have tried contacting them several times with no luck.
Anyone else waiting?
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06-18-2013, 02:35 PM
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#18
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Rivet Master
2020 30' Classic
Derwood
, Maryland
Join Date: Mar 2010
Posts: 1,515
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Sean has been busy fulfilling orders, trust us all - worth the wait and Sean is doing everything in his power to get orders fulfilled with the same high quality and standards that have made ProPride the best hitch out there today!!!
__________________
John "JFScheck" Scheck
2020 30’ Airstream Classic
**I Love U.S.A.**
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06-19-2013, 05:46 PM
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#19
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hang up and drive
2010 30' Classic
Carlisle
, Pennsylvania
Join Date: Jan 2011
Posts: 238
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I am waiting, two weeks as of yesterday. Not a month, so I guess it could be worse, but after I emailed Sean last week, I was told that orders are a week to 10 days from order to ship.
It is high season, and I don't mind waiting as much as I mind the lack of communication.
__________________
Kyle
2023 Ford F350 Lariat 7.3/4.30 FX4 CCLB
2010 Classic Limited 30
ProPride P3-1400
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06-19-2013, 06:48 PM
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#20
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ProPride Industries, Inc.
Commercial Member
Holly
, MI
Join Date: Nov 2007
Posts: 642
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Thank you for the kind words everyone!
For everyone that has ordered please be assured that WE ARE making and shipping hitches about as fast as humanly possible right now.
We have had some supplier delays that backed us up. We also have had some other machining delays with the bearing housings. It all just piles on top of each other to push the entire process back in time.
One thing you can all be assured of is that we have NEVER, and NEVER WILL, miss a shipment of a hitch. They will all be delivered and you will be 100% satisfied or your money back.
The other issue eluded to here is the phone. It is always best to contact me on my cell number listed above because I am not always sitting at the desk. I usually answer that unless I am elbow deep in a meeting or some other thing that doesn't allow me to pick up the phone. In that case please leave a message and I will return it as soon as possible. Sometimes it will be in the evening after "normal" activity slows down.
__________________
ProPride Hitch
"The Most Advanced Generation in Trailer Sway Elimination"
Holly, MI
Tu ne cede malis
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