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Old 06-08-2013, 04:43 PM   #1
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Big shout out to Sean at ProPride, anyone that answers the phone on the weekend gets my business.

Hitch works fantastic! Towing has never been so confidence inspiring.

Thanks, Sean!!!
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Old 06-08-2013, 05:30 PM   #2
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I agree 100%. Sean is top notch.
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Old 06-09-2013, 05:49 AM   #3
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Originally Posted by bkervaski View Post
Big shout out to Sean at ProPride, anyone that answers the phone on the weekend gets my business.

Hitch works fantastic! Towing has never been so confidence inspiring.

Thanks, Sean!!!
Congrats. How long did it take to get your hitch?
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Old 06-10-2013, 03:43 PM   #4
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same question i was going to ask..

How long did it take to get your hitch? I ordered one almost a month ago, have not seen it yet. Might not make it here by vacation time...?
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Old 06-10-2013, 03:54 PM   #5
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How long did it take to get your hitch? I ordered one almost a month ago, have not seen it yet. Might not make it here by vacation time...?
Call them; shipping should only take 4-5 days.
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Old 06-10-2013, 05:46 PM   #6
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I've got about 10,000 miles on my new trailer, all with the ProPride. Every kind of weather and road condition....it is awesome!
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Old 06-10-2013, 05:46 PM   #7
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How long did it take to get your hitch? I ordered one almost a month ago, have not seen it yet. Might not make it here by vacation time...?
? I'd call Sean right away! Did you get an order confirmation??
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Old 06-10-2013, 06:03 PM   #8
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Ordered on May 18th, and have a order number. I will try calling again. Are these hitches made domestically?
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Old 06-10-2013, 06:06 PM   #9
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He makes them in his facility in Michigan.
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Old 06-10-2013, 07:27 PM   #10
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I too am waiting on a hitch. Sean, in an email today, said they were a week to ten days from order to ship. Yes, contact him quickly.
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Old 06-12-2013, 11:47 AM   #11
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no reply..

i have tried calling a couple of times and emailed..no reply.

Hope service after the sell is better than pre-sale communication!
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Old 06-12-2013, 12:02 PM   #12
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i have tried calling a couple of times and emailed..no reply.

Hope service after the sell is better than pre-sale communication!
It is. My experience with many calls and emails is Sean handles almost all of this himself. He has returned calls evenings and weekends.

It's worth the wait, this hitch will change your towing to a completely easy and uneventful experience in virtually any traffic or weather condition (tornados, hurricanes and extremes excluded).

doug k
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Old 06-12-2013, 12:40 PM   #13
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Quote:
Originally Posted by SafariSS
i have tried calling a couple of times and emailed..no reply.

Hope service after the sell is better than pre-sale communication!
Here's his cell number printed in the owners manual: (810) 962-0219

I've had nothin but great, immediate replies from him including (sad to say) on weekends! This seems odd that you're having such a hard time reaching him. Good luck!
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Old 06-12-2013, 01:27 PM   #14
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We have had ours for 3 yrs. It is great and we would not be without it. Sean does great customer service. Check the number you have and call again. It is NOT like him to not answer calls. We almost always get him on the first try.
We visited his facility in MI awhile back and it is a nice clean place. Top notch work!
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