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Old 06-12-2013, 01:35 PM   #15
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I ordered one May 20th....it is to be used with a 2013 Suburban 2500 which has an usually high receiver. He was having a longer drop drawbar built for my application. I touched base with Sean about a week ago and it appears they have a back-log (a good thing) and the online status still reflects "awaiting fulfillment".

I'm going to wait until I'm a full month into the process and then, follow up with him again. I'm in the manufacturing business and it's hard to have complete control of everything when you have to use 3rd party vendors. I don't want to gnaw on him when I'm confident the issue is down-stream. I'm sure he'd like to hit my credit card as soon as possible.

Since I am not hitchless (or suffering from sway issues but am looking forward to higher-rated torsion bars & easy adjustability), I may take my time and do some QA on the new hitch/drawbar when it comes in just out of curiousity.

Z
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Old 06-12-2013, 04:56 PM   #16
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He makes them in his facility in Michigan.
It has been my understanding that the spring bars are imported and that a contract manufacturer in the U.S. makes most of the steel parts. I don't know where the final assembly and packaging takes place.
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Old 06-18-2013, 03:01 PM   #17
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Not sure if anyone else has a hitch on order but I have had one on order for a month (4 weeks exactly). Not sure what the issue is, have tried contacting them several times with no luck.

Anyone else waiting?
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Old 06-18-2013, 03:35 PM   #18
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Sean has been busy fulfilling orders, trust us all - worth the wait and Sean is doing everything in his power to get orders fulfilled with the same high quality and standards that have made ProPride the best hitch out there today!!!
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Old 06-19-2013, 06:46 PM   #19
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I am waiting, two weeks as of yesterday. Not a month, so I guess it could be worse, but after I emailed Sean last week, I was told that orders are a week to 10 days from order to ship.

It is high season, and I don't mind waiting as much as I mind the lack of communication.
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Old 06-19-2013, 07:48 PM   #20
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Thank you for the kind words everyone!

For everyone that has ordered please be assured that WE ARE making and shipping hitches about as fast as humanly possible right now.

We have had some supplier delays that backed us up. We also have had some other machining delays with the bearing housings. It all just piles on top of each other to push the entire process back in time.

One thing you can all be assured of is that we have NEVER, and NEVER WILL, miss a shipment of a hitch. They will all be delivered and you will be 100% satisfied or your money back.

The other issue eluded to here is the phone. It is always best to contact me on my cell number listed above because I am not always sitting at the desk. I usually answer that unless I am elbow deep in a meeting or some other thing that doesn't allow me to pick up the phone. In that case please leave a message and I will return it as soon as possible. Sometimes it will be in the evening after "normal" activity slows down.
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Old 06-19-2013, 08:00 PM   #21
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Thanks for the update, Sean.
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Old 06-20-2013, 10:49 AM   #22
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Quote:
Originally Posted by Zackybilly1 View Post
I ordered one May 20th....Z
My 3P with an extra long hitch bar ships tomorrow (2013 Suburban 2500 with high receiver)....just in the knick of time.

Z
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Old 06-20-2013, 06:50 PM   #23
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...oh, and I had occasion to ask Sean for a replacement part for my 3P (nothing of great consequence, I might add). I sent him an email. He replied within an hour. BTW, if you've never watched the You Tube of the machining process for the bearing, you should. Pretty impressive -- and you can see why these things don't come out of an assembly line.
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Old 06-20-2013, 07:27 PM   #24
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Quote:
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BTW, if you've never watched the You Tube of the machining process for the bearing, you should. Pretty impressive -- and you can see why these things don't come out of an assembly line.
ProPride 3P Hitch Machining - YouTube

From my perspective, I find the welding aspect more intriguing. On the bearing fits, you can measure them...they are either in or out. With CNC, there is no excuse for them to be out. The welding, on the other hand, is a little harder to qualify/disqualify.




I started welding at a young age and still find it intriguing...



I would find a YouTube video on the welding process, fixtures, stress relieving and x-ray most interesting at it is more of an art and requires more skill/knowledge....but that's just me.

Z
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Old 06-21-2013, 07:01 AM   #25
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Quote:
Originally Posted by Zackybilly1 View Post

My 3P with an extra long hitch bar ships tomorrow (2013 Suburban 2500 with high receiver)....just in the knick of time.

Z
Wish I knew when mine would ship..ordered mine May 18th. Hoping I get it in the next two weeks or I am rolling with the old drawtite on my 5k mile trip.
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Old 06-21-2013, 10:04 AM   #26
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Wish I knew when mine would ship..ordered mine May 18th. Hoping I get it in the next two weeks or I am rolling with the old drawtite on my 5k mile trip.
I haven't seen tracking information as of yet...but I'm hopeful....still.

Z
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Old 06-21-2013, 11:51 AM   #27
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My hitch is in the mail.

Z
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Old 06-27-2013, 07:23 AM   #28
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My hitch finally shipped yesterday..
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