Originally Posted by JFScheck
Not to be a smart aleck but....
Why did they charge your credit card? If the part is supposed to come back why not just have the customer send the part back? Did they keep any of the money they charged to you or was it a full refund?
I know ProPride does not charge cards. They trust the customer will send back any parts that are being swapped as well as they pay for shipping so there isn't anything to charge when a ProPride customer has a warranty claim.
In my book, that is great customer service and another reason why I choose a ProPride Hitch - the product is great and the customer service even better!!!
John, I am glad the ProPride folks are making you happy. That hitch wasn't around when I bought my two Henlsey's, but I dealt with Sean when he was at Hensley and never had any problems about customer service.
The credit card charge is just a "core charge" and I don't have a problem with it. When you buy most other parts for an RV or tow vehicles they also charge a "core charge" as a way to be sure the cores are returned.
The main focus of this thread was to share the positive things that I have had with some of the folks at Hensley and the product over the last 10-12 years.