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Old 07-02-2008, 08:47 PM   #29
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Quote:
Originally Posted by TomW View Post
People will pay anything with the right marketing.

2air "won" the last round because you are here to market a product, and, as a consumer, he shot sizable holes (IMO) in your responses.

People do not want to hear about hitches having bad welds. I think you should do what is necesary to eliminate the situation from happening. Bargain shoppers are not looking at either your product or it's forerunners.

Tom
If I was here to market a product I wouldn't be doing it in a discussion with 2air'. I have an MBA in Marketing from one of the top 3 business schools in this country and what I am doing doesn't even come close to resembling marketing. 2air' isn't a consumer, he already owns a good hitch.

You obviously read something that is beyond my understanding. I didn't see 2air' shooting at all. I have had a number of quality discussions with him and never once felt he was shooting.

People don't want to hear the truth is the real problem. Most companies will just ignore any conversation about their product. As I said before, I don't have anything to hide and I'll talk about the good AND the bad. If it is only the good everyone wants to read, and believe, then again, that is delusional thinking.

Why would any person believe I am not doing whatever is necessary to eliminate ANY problems and produce a quality product? Doesn't that go without saying?
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Old 07-02-2008, 09:33 PM   #30
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Quote:
Originally Posted by craftsman View Post
The hitch is made to be left outside attached to your Airstream.

I've never read anywhere that the haha is meant to be left on
permanently, especially thru one of our Western N.Y. Winters.
Is it really that hard to take off? Leave it on the stinger, lift off the ball and drive it into the garage for storage, just reverse the process to re-install in the Spring. Took less than 1/2 hr last April.
Yes, the paint sucks. But I knew that when I bought it, truck bedliner on all the black parts and auto clear on the orange. When the rust starts, its off to the powder coater.
The cover that Hensley offers, keeps it out of the weather during the season. So far so good.

p.s. we like orange
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Old 07-02-2008, 10:30 PM   #31
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Nice job Sean. Keep building those quality ProPride hitches. Paint them better than you know who and take care of your customers better than you know who and the rest will take care of itself. If even the best supporter of their product like 2air says their customer service is lacking then.... Just as an outside observer it seems the Hensley people are so confident about their product they've become arrogant. I think you and your company are going to wake them up and/or do some big damage to their market share. That's just the way it is when someone comes along who does it better and cheaper. Good luck
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Old 07-02-2008, 10:43 PM   #32
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Originally Posted by RIstream'n View Post
... If even the best supporter of their product ...
hey ri' looks like u LIKE the wide open west huh?

it's a whole new world this side of the big river, no?

just to be clear i AM a BIG supporter of the users of the product,

and perhaps those efforts from ALL of us users aren't fully realized by the home office...

what we've ALL done (4 them) in the haha thread, they couldn't afford to buy outright.

sean gets that i think and understands real users will report the good, bad and UGLY with the hope that many can benefit.

most folks report great customer service from haha land, but my standards are higher (or just different) than the average fella...

at this price range (2-3K$) a product really needs MORE than just performing as expected...

and DO need to be held accountable by those who folks over the moola.

competition will only make that notion a LARGER issue...

cheers
2air'
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Old 07-03-2008, 06:23 AM   #33
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Quote:
Originally Posted by ROBERT CROSS View Post

I've never read anywhere that the haha is meant to be left on
permanently, especially thru one of our Western N.Y. Winters.
Is it really that hard to take off? Leave it on the stinger, lift off the ball and drive it into the garage for storage, just reverse the process to re-install in the Spring. Took less than 1/2 hr last April.
Yes, the paint sucks. But I knew that when I bought it, truck bedliner on all the black parts and auto clear on the orange. When the rust starts, its off to the powder coater.
The cover that Hensley offers, keeps it out of the weather during the season. So far so good.

p.s. we like orange
Oh? My instruction manual doesn't say to remove the hitch and protect it from the elements when not in use, or " requires additional coats of protective clear coat or automotive spray on bed liner to maintain the finish. The instructions should say " requires immediate repainting as the $3,000.00 cost does not allow for quality paint to be applied at the time of manufacturer" If it "should" be covered, maybe Hensley should include a cover.
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Old 07-03-2008, 09:48 AM   #34
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This has been an interesting and entertaining thread - and I just gotta jump in ....

Everything - absolutely everything - about owning a trailer responds best to TLC ...

Right - the paint job could have been better - all right - a LOT better - but truly - I didn't pay good money for the colour - I paid good money for the performance - and to date - that has not been wanting - as for customer support? - I can only say that it has been terrific - on the 3 separate occasions that I have used it the service has been more than outstanding - quick to not just respond - but to respond with more than I expected.

I also paid a lot of money for an Airstream - seems to me it had a few issues that I would not have expected for the price - but they were dealt with - and I still love the trailer. It's due for a little more TLC today - wash and wax - the other day it was lubricating the television antenna - last week a new vent cover and repair to a stabilizer jack - there is always something and I love every minute of it .... and yes - I do take the Hensley off for the winter - clean it - lubricate it - paint it if necessary .... then stow it till spring ...

Next trip - 2nd of 5 this year - a week and a half away ....

Gotta love camping,



Jay
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Old 07-03-2008, 10:53 AM   #35
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Last post on the subject. Seems to me the bar for quality has been lowered to the point that a lot of people have become apathetic about quality. It must come from all the cheap imported furniture from companies like IKea and the tons of plastic junk , electronics and clothes made in China and sold in K-Marts,Walmarts and Targets. Low quality food from McDonalds and all the other fast food stores. There are quality products made in the U.S. but they're getting fewer and far between. I have a Martin HD28 , a great guitar that gets better every year. My attitude if the finish started peeling wouldn't be well ,I bought it for the great sound not the finish. I have a reasonable expectation that the finish won't fail and of quality workmenship along with a life time guarantee. This is why a company like ProPride will have an effect on Hensley sales. There'll be a number of people who are just looking for a cheaper price for similar performance but there are others that are looking for a quality product from start to finish.My 2006 Ford F350 sits outside in all kinds of weather and the finish still looks new. Does Ford have some proprietary secret of painting thats unavaliable to Hensley? Judging by the number of responses to the "Corrision " issue (452) and the number of people who have at least read that thread (26,009) it must have something to do with, the more you pay for a product, the more your concern about the failure of the finish. To those people , I say quit pi$$ing and moaning, you paid for the Airstream experience, not the finish. Fair?
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Old 07-03-2008, 12:38 PM   #36
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I know the hitch is very expensive, but I have been looking at other items with "cheap" paint jobs, namely mechanics' tool boxes. They go for upwards of $10,000 for a good one, and are powder coated. In some instances, you can get the same tool box, with regular cheap paint, for a few hundred dollars less. The point of this is, maybe powder coating could be an option in the future, with the folks that are more interested in the hitch than the paint job can save a few hundred bucks and get standard (cheap) paint.
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Old 07-03-2008, 01:03 PM   #37
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Quote:
Originally Posted by overlander63 View Post
I know the hitch is very expensive, but I have been looking at other items with "cheap" paint jobs, namely mechanics' tool boxes. They go for upwards of $10,000 for a good one, and are powder coated. In some instances, you can get the same tool box, with regular cheap paint, for a few hundred dollars less. The point of this is, maybe powder coating could be an option in the future, with the folks that are more interested in the hitch than the paint job can save a few hundred bucks and get standard (cheap) paint.

The haha is powder coated. However, I have learned that powder coating is equal part art and science. It has to be done correctly to be any good.

I knew we had good powder coat on the ProPride 3P when I flipped a lower unit off the bench and on to the concrete floor. The thing bounced and didn't even put a ding in the paint.
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Old 07-03-2008, 02:31 PM   #38
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Quote:
Originally Posted by craftsman View Post
Oh? My instruction manual doesn't say to remove the hitch and protect it from the elements when not in use, or " requires additional coats of protective clear coat or automotive spray on bed liner to maintain the finish. The instructions should say " requires immediate repainting as the $3,000.00 cost does not allow for quality paint to be applied at the time of manufacturer" If it "should" be covered, maybe Hensley should include a cover.
Point well take'n..

But like I mentioned in my post, I knew what I was getting before purchasing and decided that the little extra effort on my part was well worth it. It's the outstanding performance, safety, and peace of mind that was the deciding factor.
As far as taking it off thru the winter, thats just a no-brainer here in Buffalo, wouldn't matter what it was coated with Mother Nature would eventually get to it.

How long have been using your haha? Can you post some pic's?

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Old 07-03-2008, 03:52 PM   #39
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Quote:
Originally Posted by Sean Woodruff
The haha is powder coated. However, I have learned that powder coating is equal part art and science. It has to be done correctly to be any good.

I knew we had good powder coat on the ProPride 3P when I flipped a lower unit off the bench and on to the concrete floor. The thing bounced and didn't even put a ding in the paint.
I know you can't answer current production questions, since you no longer are there (duh!), but was the orange a powder coat, or did that start with the black color?
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Old 07-03-2008, 04:05 PM   #40
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Quote:
Originally Posted by 2airishuman
most folks report great customer service from haha land, but my standards are higher (or just different) than the average fella...

at this price range (2-3K$) a product really needs MORE than just performing as expected...

and DO need to be held accountable by those who folks over the moola.

competition will only make that notion a LARGER issue...

cheers
2air'
My point exactly. And yes the west is great!! We've running around all over Arizona and Utah and in a few days we're headed to Colorado. It's been great, thanks for asking.
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Old 07-03-2008, 05:01 PM   #41
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Sean,
I would look into the quality of the welder doing the work. Make sure they are certified and have the proper experience. Check out the welding rods, type of metal, heat range, quality welding machine etc and make sure they are using quality materials. I'm sure you could get consistent welding from a robot but happier seeing you give a man a job to feed his family. People have been welding a lot longer than robots - just watch what type of work they are doing.
Steve
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Old 07-03-2008, 10:51 PM   #42
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Quote:
Originally Posted by overlander63 View Post
I know you can't answer current production questions, since you no longer are there (duh!), but was the orange a powder coat, or did that start with the black color?
Yes, the orange is powder coat too.
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