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Old 07-01-2008, 03:39 PM   #15
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I can't get too excited or disappointed in the failure of the paint on the hitch.
It is so heavy duty that I can't see it rusting away and failing before the trailer.
I'd be much more concerned with the clearcoat on my trailer.
Haven't painted mine yet and it is five years old now.
Doesn't look too good though.
Al
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Old 07-01-2008, 04:08 PM   #16
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Originally Posted by craftsman View Post
After less than 18 months my new Hensley started to look worse than the 30 year old hitch on my 76 Sovereign. The Orange was faded and the paint on the adjusting tubes was chipping and rust was starting to form on all the parts.
...
Nice hitch, terrible paint job. They could do a much better job for $3,000.00.
My experience exactly, but over a longer time (3 years). I bought a BBQ cover that I use to cover the Hensley and Barker 3000 power tongue jack -- it helps to keep the rain and sun from prematurely(?) fading the paint.

I agree that for $3000, Hensley should have provided a better paint job. On the other hand, few things that I know of that are made to live outside fare much better.

But it's probably too late to complain now; if ProPride's product is anywhere near as good as the Hensley (as it should be) it won't matter what Hensley should've/could've done none because the future will belong to ProPride (even if they do have some teething problems). Frankly I doubt Hensley will be around 5 years hence. Sad to say, but everything has a beginning and and end.

Gary
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Old 07-02-2008, 02:56 PM   #17
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Originally Posted by millvalleyca View Post
2air...I did see the post on the cracking hitch.....hmmm...should have spent less on the finish and more on product development?
How about both?

I won't even get into what I know about the haha that has broken...

This weld he referenced has been x-rayed, along with others, and I don't see it being a problem. You can bet on it since it cost me $366 to next day him another hitch!
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Old 07-02-2008, 03:40 PM   #18
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...I won't even get into what I know about the haha that has broken...
do TELL! we just love reading the dirt on peoples' cracks...

seriously the only way we grow here (and in life) is by learning about the failures...

no doubt you could report these issues in a positive way for our benefit.

of course i can imagine some of the actual ABUSE that the gadget receives in the hands of the user,

that goes unreported, WHEN it breaks...

Quote:
Originally Posted by Sean Woodruff View Post
...This weld he referenced has been x-rayed, along with others, and I don't see it being a problem...
great info!

does this mean the problematic hitch was x-rayed, or do all of the welds get this treatment...

it is a sad but true reality that most (ALL) new products and drugs and doodads...

get far too little PRE release testing,

and way too much POST/CONSUMER testing...

we (early adapters) ARE the g-pigs now for everything new on the market...

which gives new meaning to the cliche'

"those who lead, bleed."

and that much $$ for shipping a replacement qualifies as bleeding too...

cheers
2air'
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Old 07-02-2008, 04:07 PM   #19
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Quote:
Originally Posted by 2airishuman View Post
do TELL! we just love reading the dirt on peoples' cracks...

seriously the only way we grow here (and in life) is by learning about the failures...

no doubt you could report these issues in a positive way for our benefit.

of course i can imagine some of the actual ABUSE that the gadget receives in the hands of the user,

that goes unreported, WHEN it brakes...
With over 10,000 of the haha on the road I don't believe there is a part that hasn't been broken...


Quote:
Originally Posted by 2airishuman View Post
great info!

does this mean the problematic hitch was x-rayed, or do all of the welds get this treatment...

it is a sad but true reality that most (ALL) new products and drugs and doodads...

get far too little PRE release testing,

and way too much POST/CONSUMER testing...

we (early adapters) ARE the g-pigs now for everything new on the market...

which gives new meaning to the cliche'

"those who lead, bleed."

and that much $$ for shipping a replacement qualifies as bleeding too...

cheers
2air'
No, every weld has had a sample x-rayed. Unfortunately, every weld is independent of the next weld made on a different hitch. Even if it is on the exact same part on another hitch. There is a factor of the man doing the welding and being consistent with it. I believe they are or I wouldn't be putting the product out there.

We put thousands of miles on the prototype hitches. That still doesn't mean something can't break. If it was never going to break it wouldn't need a lifetime warranty. That said, as a manufacturer offering an lifetime warranty I need to make damn sure I'm not replacing very many parts...
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Old 07-02-2008, 04:14 PM   #20
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hey sean,

have you taken any production photos?

it would be interesting to SEE one being welded, coated and assembled.

and we all can't visit the production facility (can we tour?) to watch.

which leads 2 the next question...

on what 4 square foot piece of the planet,

are the feet of the fella (or gal) doing the welding ?

cheers
2air'
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Old 07-02-2008, 04:22 PM   #21
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Quote:
Originally Posted by 2airishuman View Post
hey sean,

have you taken any production photos?

it would be interesting to SEE one being welded, coated and assembled.

and we all can't visit the production facility (can we tour?) to watch.

which leads 2 the next question...

on what 4 square foot piece of the planet,

are the feet of the fella (or gal) doing the welding ?

cheers
2air'
There are welders in two places.... Marshall, MI and Flint, MI. But, the distance for travel to the Flint location is quickly making them my welder of choice. Marshall = 90 miles from my office. Flint = 6 miles from my office.

Great idea about the pictures of the process. I think I could even do a video of the steps. I'll have to start on that one.

Anyone is welcome to tour my facility but if you don't wait until I get inventory built up there won't be much to see. We literally take the parts off the truck from the powder coater and build and ship the same day at this point. Every time 3 or 4 go out the door there are that many orders filling in the schedule behind them. Once I get a load of all my parts at one time, that are in process, I'll get a video together of this place too.
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Old 07-02-2008, 04:49 PM   #22
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...Anyone is welcome to tour my facility...
ok, good info!

and we'll all look 4ward to the utubevideo...

BUT let's consider this hypothetical.

IF a member here happened to wander north for camping...

and just happened to find the production area near flint...

on a free day and with advanced warning...

would they be permitted to click a few pix...

of the sausage IN production?

michigan cherry pie will be mighty good soon....

cheers
2air'
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Old 07-02-2008, 04:54 PM   #23
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Quote:
Originally Posted by 2airishuman View Post
ok, good info!

and we'll all look 4ward to the utubevideo...

BUT let's consider this hypothetical.

IF a member here happened to wander north for camping...

and just happened to find the production area near flint...

on a free day and with advanced warning...

would they be permitted to click a few pix...

of the sausage IN production?

michigan cherry pie will be mighty good soon....

cheers
2air'

We're an open book here unless you are a known orange conspirator...

We only do assembly here but we can get in the car and go to the laser cutter, the machine shop, the welder and the powder coater.
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Old 07-02-2008, 05:06 PM   #24
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We're an open book...we can get in the car and go to the laser cutter, the machine shop, the welder and the powder coater.
now THAT'S what i'm talking about!

but you left off the PIE stop afterward...

World's Largest Cherry Pie Battle

a pie battle to go with the hitch wars2come....

so how far away is the cherry hut, 150 miles or so...?

cherry hut in beulah

cheers
2air'

Michigan Cherry Pie

-4 cups fresh Montmorency or Balaton cherries or frozen unsweetened tart cherries
-1 cup dried tart cherries
-1/2 teaspoon almond extract
-1 cup granulated sugar
-2 tablespoons quick-cooking tapioca
-Pastry for two-crust, nine-inch pie
-1/4 teaspoon ground nutmeg
-1 tablespoon butter
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Old 07-02-2008, 05:13 PM   #25
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Originally Posted by 2airishuman View Post

so how far away is the cherry hut, 150 miles or so...?

cherry hut in beulah
It's more like 200 miles. I was just in Ludington, south of Beulah, this past weekend for the largest Gus Macker basketball tournament in the country. 900 teams of 4 playing on the beach.

I spent my summers growing up in Beulah at my grandparents cottage.
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Old 07-02-2008, 07:11 PM   #26
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I do not like what I read.

I think 2air wins this round.

Quote:
Originally Posted by commercial vendor
Unfortunately, every weld is independent of the next weld made on a different hitch.
"Independent" in a production environment is not acceptable to me. While I would prefer Americans having good jobs, you should consider a robot if your company can not guarantee consistent welds.

Tom
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Old 07-02-2008, 08:10 PM   #27
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I think 2air wins this round.
I wasn't aware of being in a round to begin with.

Quote:
Originally Posted by TomW View Post
"Independent" in a production environment is not acceptable to me. While I would prefer Americans having good jobs, you should consider a robot if your company can not guarantee consistent welds.

Tom
Anyone who has ever managed people will know that nothing is guaranteed with any of them doing anything. No matter how "good" they might be at what they do. If one believes otherwise it is delusional thinking. And, if a company DOES tell you they guarantee their work to be 100% defect free you might want to wonder what else they will lie to you about.

Maybe I should consider buying a robot and raising the price to that of a haha, $600+ more, to pay for it? I don't think that is necessary and I doubt the certified welders doing the job think it is necessary either.
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Old 07-02-2008, 08:34 PM   #28
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Maybe you should

Quote:
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... Maybe I should consider buying a robot and raising the price to that of a haha, $600+ more, to pay for it? I don't think that is necessary and I doubt the certified welders doing the job think it is necessary either.
People will pay anything with the right marketing.

2air "won" the last round because you are here to market a product, and, as a consumer, he shot sizable holes (IMO) in your responses.

People do not want to hear about hitches having bad welds. I think you should do what is necesary to eliminate the situation from happening. Bargain shoppers are not looking at either your product or it's forerunners.

Tom
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