Art---I had occasion this year to make a claim for bent hardware. The claim process was very simple and handled in the same professional manner as the initial sales experience. The hardware was replaced promptly and without questions. (The two adjustable length struts must be set up tight to always keep them in compression. If they become loose, the mechanism doesn't function properly and tension will pull out the attach lugs at the forward end of the strut. Operator error on my part).
In summary, if you need to file a claim, the process is easy and it works.
2003 22ft CCD Int'l
2005 GMC Yukon Denali