Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-24-2009, 11:20 AM   #1
30' 1999 Excella
 
Tin Diesel's Avatar
 
Kingwood , Texas
Join Date: Sep 2005
Posts: 250
Images: 4
Send a message via Yahoo to Tin Diesel
Hensley - don't abuse your fans!

Preparing for some preventive maintenance on my Hensley Arrow hitch, I decided to order some replacement grease fittings.

Imagine my surprise to see the price - $16.50 for one! OK, well, they get a little cheaper if you order more - $25 for two ($12.50 each)

However, I was shocked at the shipping charge for these tiny parts (about 1.5" long).

SEVENTEEN dollars for SHIPPING! I decided maybe I would order four. HOLY COW! Now its THIRTY FOUR dollars for shipping. What, are you going to double the size of the box? Have twice as many people pulling these off the shelf?

See screen-prints below for proof!

I hate the "shipping & handling" abuse internet companies heap on us. I would expect better from a company like Hensley. I'm a huge fan of the product, but this is going to far.

I don't rant often, but this one got under my skin.
Attached Thumbnails
Click image for larger version

Name:	Hensley1.JPG
Views:	107
Size:	58.9 KB
ID:	80774   Click image for larger version

Name:	Hensley2.JPG
Views:	111
Size:	56.4 KB
ID:	80775  

__________________

__________________
Hey, its the only way to be sure!
Tin Diesel is offline   Reply With Quote
Old 05-24-2009, 11:39 AM   #2
Rivet Master
Airstream Dealer
 
Inland RV Center, In's Avatar
 
Corona , California
Join Date: Feb 2002
Posts: 16,499
Images: 1
Quote:
Originally Posted by Tin Diesel View Post
Preparing for some preventive maintenance on my Hensley Arrow hitch, I decided to order some replacement grease fittings.

Imagine my surprise to see the price - $16.50 for one! OK, well, they get a little cheaper if you order more - $25 for two ($12.50 each)

However, I was shocked at the shipping charge for these tiny parts (about 1.5" long).

SEVENTEEN dollars for SHIPPING! I decided maybe I would order four. HOLY COW! Now its THIRTY FOUR dollars for shipping. What, are you going to double the size of the box? Have twice as many people pulling these off the shelf?

See screen-prints below for proof!

I hate the "shipping & handling" abuse internet companies heap on us. I would expect better from a company like Hensley. I'm a huge fan of the product, but this is going to far.

I don't rant often, but this one got under my skin.
Grease fittings are grease fittings.

I bet your local NAPA store could beat that deal, and, no shipping.

Andy
__________________

__________________
Inland RV Center, In is offline   Reply With Quote
Old 05-24-2009, 11:58 AM   #3
Community Organizer
 
Guido's Avatar
 
2005 22' Safari
South Chicago , Illinois
Join Date: Sep 2005
Posts: 98
Quote:
Originally Posted by Inland RV Center, In View Post
Grease fittings are grease fittings.


Andy
They aren't. The $12.50 grease fitting also is a pin to keep the weight bars in place. It is in the middle of the picture of the parts.
Attached Thumbnails
Click image for larger version

Name:	emergencykit.jpg
Views:	97
Size:	36.9 KB
ID:	80778  
__________________
Fr. Guido


"We have just religion enough to make us hate, but not enough to make us love one another." Jonathan Swift
Guido is offline   Reply With Quote
Old 05-24-2009, 12:03 PM   #4
Rivet Master
Airstream Dealer
 
Inland RV Center, In's Avatar
 
Corona , California
Join Date: Feb 2002
Posts: 16,499
Images: 1
Quote:
Originally Posted by Guido View Post
They aren't. The $12.50 grease fitting also is a pin to keep the weight bars in place. It is in the middle of the picture of the parts.
All the other parts are standard things.

It appears to me that that grease fitting is installed in a bolt.

But I bow to my self appointed mentor.

Andy
__________________
Inland RV Center, In is offline   Reply With Quote
Old 05-24-2009, 12:18 PM   #5
Rivet Master
 
memgrove2000's Avatar
 
Elkhart , Indiana
Join Date: Mar 2008
Posts: 633
Send a message via AIM to memgrove2000
I am with Tin!!
The shipping charges are outrageous. They should have combined shipping charges for that order. Would a phone call to a person help? Some times a person can do things that a computer cant.

I also think I would grab the old parts and head to the auto parts store, or Tractor supply, Farm and fleet, or John Deere dealer. Just to see if you could avoid the "orange paint"
__________________
memgrove2000 is offline   Reply With Quote
Old 05-24-2009, 12:21 PM   #6
Well Preserved

 
1993 21' Sovereign
Colfax , North Carolina
Join Date: Jun 2003
Posts: 20,193
Quote:
Originally Posted by memgrove2000 View Post
I am with Tin!!
The shipping charges are outrageous. They should have combined shipping charges for that order. Would a phone call to a person help? Some times a person can do things that a computer cant.
I've run into that before. The shopping cart program charges the same, whether it is a grease fitting or a WD bar, and a live person has to tell it differently.
__________________
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
overlander63 is offline   Reply With Quote
Old 05-24-2009, 12:22 PM   #7
Rivet Master
 
Wayne&Sam's Avatar
 
2014 25' Flying Cloud
Cuddebackville , New York
Join Date: May 2007
Posts: 3,101
Images: 21
You may be able to replace just the actual grease fitting in the bolt. That should be standard.
__________________
Wayne&Sam is offline   Reply With Quote
Old 05-24-2009, 12:26 PM   #8
Well Preserved

 
1993 21' Sovereign
Colfax , North Carolina
Join Date: Jun 2003
Posts: 20,193
Quote:
Originally Posted by Wayne&Sam View Post
You may be able to replace just the actual grease fitting in the bolt. That should be standard.
The pin is what wears out, not the Zerk fitting.
__________________
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
overlander63 is offline   Reply With Quote
Old 05-24-2009, 12:26 PM   #9
Rivet Master
 
richinny's Avatar
 
2011 34' Classic
Westchester Cty.NY , / Miami FL
Join Date: Jul 2007
Posts: 3,122
snow plows use a similar system to grease the pivot bolts.

why are you replacing them? are the fittings not taking grease or are the bolts worn?
__________________
Ricky
2012 F150 Super Crew 5-1/2' bed Ecoboost 4x4 3.73 elec. lock diff. Propride hitch
give life. kidney & pancreas transplant 9/9/06
Ingrid-my unofficial '"World's Oldest Streamer" 1909-2008 R.I.P.
richinny is offline   Reply With Quote
Old 05-24-2009, 12:37 PM   #10
30' 1999 Excella
 
Tin Diesel's Avatar
 
Kingwood , Texas
Join Date: Sep 2005
Posts: 250
Images: 4
Send a message via Yahoo to Tin Diesel
Quote:
Originally Posted by overlander63 View Post
The pin is what wears out, not the Zerk fitting.
Overlander is right. Its the pin that wears out. Mine hasn't yet, but if it does, the bar falls out, so P/M is my intent.

I went to two auto parts stores. The zerk fitting is easy to get. The threaded bolt is threaded inside and out, and the pin is not available anywhere.

I don't object to Hensley making a strong profit after-market on these things. After all, if the H/A hitch is as good as they say, I'll never need to buy another.

But they're leaving a very bad taste in my mouth.
I will call on Tuesday and see if a live person is more amenable.
__________________
Hey, its the only way to be sure!
Tin Diesel is offline   Reply With Quote
Old 05-24-2009, 12:48 PM   #11
Well Preserved

 
1993 21' Sovereign
Colfax , North Carolina
Join Date: Jun 2003
Posts: 20,193
Quote:
Originally Posted by Tin Diesel View Post
Overlander is right. Its the pin that wears out. Mine hasn't yet, but if it does, the bar falls out, so P/M is my intent.

I went to two auto parts stores. The zerk fitting is easy to get. The threaded bolt is threaded inside and out, and the pin is not available anywhere.

I don't object to Hensley making a strong profit after-market on these things. After all, if the H/A hitch is as good as they say, I'll never need to buy another.

But they're leaving a very bad taste in my mouth.
I will call on Tuesday and see if a live person is more amenable.
I think the photo above is of their spare parts kit. It may be a good idea to get that, along with a grease fitting, instead of just the two grease fittings themselves. I can see being stuck somewhere, needing one of those parts and not having it.
__________________
Meddle not in the affairs of dragons, for you are crunchy, and taste good with ketchup.
Terry
overlander63 is offline   Reply With Quote
Old 05-24-2009, 12:59 PM   #12
Rivet Master
 
RangerJay's Avatar
 
2002 19' Bambi
Northwestern Ontario , - on the backside of the map and just above the big green spot
Join Date: Nov 2003
Posts: 818
Images: 44
.... and when the order comes across the border add:

- international UPS rates
- brokerage fees
- currency exchange
- credit card foreign currency exchange fee
- federal goods/services tax
- provincial sales tax

This gets ludicrous real fast .... I just received 2 of the grease fittings and 2 U brackets for the spring bars - those 4 little pieces that I can hold in the palm of my hand cost over $100 to get them here.


Jay
__________________
Bambi - 2002 (The Toaster)
Pathfinder - 2009 (The Buggy)

"I'm not young enough to know everything ....."
(Oscar Wilde)
RangerJay is offline   Reply With Quote
Old 05-24-2009, 01:23 PM   #13
Rivet Master
 
2002 19' Bambi
Lafayette , California
Join Date: May 2005
Posts: 708
Quote:
Originally Posted by RangerJay View Post
.... and when the order comes across the border add:

- international UPS rates
- brokerage fees
- currency exchange
- credit card foreign currency exchange fee
- federal goods/services tax
- provincial sales tax

This gets ludicrous real fast .... I just received 2 of the grease fittings and 2 U brackets for the spring bars - those 4 little pieces that I can hold in the palm of my hand cost over $100 to get them here.


Jay
Not that it will help Ranger Jay, but shipping to Canada with UPS can get very expensive because of things like the brokerage fees. Our experience with shipping other items to Canada is that sending via the US Postal Service is much less expensive for the recipient. Hensley may not know that.

Tim
__________________
Tim A. is offline   Reply With Quote
Old 05-24-2009, 02:45 PM   #14
ProPride, Inc.
Commercial Member
 
Sean Woodruff's Avatar
 
Grand Blanc , Michigan
Join Date: Nov 2007
Posts: 618
Send a message via Skype™ to Sean Woodruff
Look at the round nose spring plungers...

McMaster-Carr

Put a grease zerk in the end of one.
__________________

__________________
ProPride Hitch
"The Next Generation in Trailer Sway Elimination"
Grand Blanc, MI
Tu ne cede malis
Sean Woodruff is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
How many fans? Argy 78 Roof Vents, Skylights & Fans 33 04-12-2008 11:05 PM
fans or no fans goransons Refrigerators 8 12-31-2007 01:21 PM
Private Msg abuse-need moderator Dugger10 Forum Admin, News and Member Account Info 4 07-07-2007 12:29 AM
Hello Airstream Fans! Su-Z-Q Member Introductions 24 03-04-2007 05:37 PM
Airstream abuse? ChampionEM Airstream "In the News" 7 05-19-2006 01:52 PM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 02:37 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.