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Old 04-11-2012, 11:34 AM   #1
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Thumbs up Hensley=Customer Service

I just got good news. I'd like to share. Our haha worked great. I took it apart for Spring Lubrication and found a crack in the weld at the base of the ball. After consultation with Hensley Home, I shipped the orange part back for repair, understanding there would be no charge under my Lifetime Warranty. This morning I got the news that the factory is going to send me a brand new orange part rather than make a repair on my old, faded orange part. How nice! They didn't have to do that. Now I don't have to do the refurb. I had planned (after looking at moosetag's post, of course). Another example of great customer service for Airstreamers, right up there with Zip Dee and Fantastic Vent, among others I'm sure you all will name. Let's go 'streaming!
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Old 04-11-2012, 12:08 PM   #2
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Great news. I found the same superior customer service with Barker Mfg. on the Power Jack. Thanks for sharing. Russ
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Old 04-11-2012, 01:34 PM   #3
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Thumbs up

Hensley
Fantastic Vent
Zip-Dee
Barker
Best Converter
Lewster
Inland RV
Dexter Axle...they just warranted a set of brake shoes after 3yrs.

Bob
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Sandra wanted to go to Cleveland on vacation,
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Old 04-11-2012, 02:18 PM   #4
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Agreed...my experience with Hensley has been nothing but first rate -- well beyond what their warranty calls for.
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Old 04-11-2012, 11:37 PM   #5
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Fantastic to hear and thanks for posting this; so often we don't hear when things go right!
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Old 04-12-2012, 12:57 PM   #6
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@ Russ (Luckducks) - Who is your contact at Barker. I sent them an email to the general address asking about replacement fiber gear and switch a number of days ago. No response to far > next step?
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Old 04-12-2012, 12:59 PM   #7
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Originally Posted by Silver Otter View Post
@ Russ (Luckducks) - Who is your contact at Barker. I sent them an email to the general address asking about replacement fiber gear and switch a number of days ago. No response to far > next step?
Phone call, they were very helpful ear to ear.

Bob
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“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
RLC

Sandra wanted to go to Cleveland on vacation,
but I’m the Husband, so we went to Cleveland.
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Old 04-12-2012, 04:31 PM   #8
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OK, phone is next. THANKS!
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Old 04-17-2012, 03:13 PM   #9
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Installed Update: New orange part arrived yesterday, installed in the afternoon. Hitched up and pulled this morning. Everything working like charm. End of tale.
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Old 04-17-2012, 05:31 PM   #10
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Excellant....

Bob
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PFC.....

“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
RLC

Sandra wanted to go to Cleveland on vacation,
but I’m the Husband, so we went to Cleveland.
RLC
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Old 04-17-2012, 07:01 PM   #11
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Really good news because we are going to be buying a Hensley! Thanks for sharing!
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Old 04-17-2012, 07:36 PM   #12
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Question Trailer

Anna,

Haven't seen any photo's yet, do you have your 30'?

Good choice on the haha, best peace-of-mind choice we made.
POI...their TruControl brake controller werks great too!!!

Bob
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PFC.....

“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
RLC

Sandra wanted to go to Cleveland on vacation,
but I’m the Husband, so we went to Cleveland.
RLC
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Old 04-17-2012, 08:52 PM   #13
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Quote:
Originally Posted by ROBERT CROSS
Anna,

Haven't seen any photo's yet, do you have your 30'?

Good choice on the haha, best peace-of-mind choice we made.
POI...their TruControl brake controller werks great too!!!

Bob
Not yet Bob!!! Hoping soon. Will keep you posted for sure. I am chomping at the bit!!!
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