So, if Hensley sends out a defective replacement part as shown in the photo of the orange head, the customer is responsible for the freight to return that part and get another one paying the freight?
The hitch head alone generates about a Ben Franklin freight bill each way.
Sending out a defective replacement part is not fulfilling a warranty and the round trip for such part should be the vendor's responsibility.
I will have to hope that a lighter trailer like the 23D (6,000 pounds GVW) does not stress this design too much. They had 1,400 pound weight distribution bars available, so one would expect a 1,400 pound tongue weight to be within their design parameters as they claim support for trailers weighing 14,000 pounds.
A ProPride replacement would always be an option and it's initial cost is less than the Hensley price.
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TV - 2012 Dodge 2500 4x4 Cummins HO, automatic, Centramatics, Kelderman level ride airbag suspension, bed shell
2014 31' Classic model 30 twin beds, 50 amp service, 900 watt solar system, Centramatics, Dill TPMS, disc brakes, 16" tires & wheels