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Old 12-13-2015, 09:41 AM   #113
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If a defective or worn part is replaced under the "lifetime" Hensley warranty with an unusable replacement part with the part travel expenses both ways born by the owner, does Hensley eat the freight both ways to replace the the unusable "replacement" part with one that works?

When I get home, I will inspect our Hensley hitch head on the 23D for these out of alignment issues that are clearly shown in the photos above. Thanks to RinconVTR for helping to visually clarify the written explanations.
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Old 12-13-2015, 06:40 PM   #114
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This failure is similar to the ones that Can Am London Ontario CA mentioned to me. That is why they were reinforcing this area where the load of the WD spring bars is concentrated.
If more forum contributors reported these and other problems maybe Hensley would come up with modifications that would solve them.

Norrie
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Old 12-13-2015, 07:53 PM   #115
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I am sure glad I am reading this prior to purchasing my trailer. There are a lot of other manufacturers. Hope they and there dealers are better.
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Old 12-14-2015, 08:24 AM   #116
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Within the first 60 days, Hensley will pay for replacement part shipping (actually, they charge/refund you and send you a pre-paid label). After that, you pay shipping to get it there, and from the manual...it sounds like you pay to get it back as well.

"Customer is responsible for all freight charges associated with warranty work."
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Old 12-14-2015, 08:41 AM   #117
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So, if Hensley sends out a defective replacement part as shown in the photo of the orange head, the customer is responsible for the freight to return that part and get another one paying the freight?

The hitch head alone generates about a Ben Franklin freight bill each way.

Sending out a defective replacement part is not fulfilling a warranty and the round trip for such part should be the vendor's responsibility.

I will have to hope that a lighter trailer like the 23D (6,000 pounds GVW) does not stress this design too much. They had 1,400 pound weight distribution bars available, so one would expect a 1,400 pound tongue weight to be within their design parameters as they claim support for trailers weighing 14,000 pounds.

A ProPride replacement would always be an option and it's initial cost is less than the Hensley price.
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