Have to give a BIG
thumbs up to ProPride / Sean for the way they back their product and provide customer service.
I bought my PP used
in 2014, I contacted Sean regarding such before I bought it. I have no idea how old the hitch was..........worked GREAT though.
I was doing a bit of PM on the trailer and hitch a few weeks ago in anticipation of an upcoming trip / trailer move in mid October. I popped one of the bearing caps off (my curiosity more than anything as the hitch still swung smooth) and found that the grease was balled up like BBs and there was a bit of surface rust on the interior hardware. There was also some condensation / water collected in the bottom bearing cap.
Anyways, I sent Sean a few pics with my concerns. and my lack of facilities / tools to address a repack / rebuild.
He replied (that night!) - Send it to us and we will break it all down and get it back to good as new.
I sent it off on 9/14 (from central Texas) - I got it back today, 9/27
It looks as good as new
. Bearings / seals appear to be new. They even replaced the shield around the ball which I had removed for shipping......
The hardest part for me was packing it up "securely".
Thank you Sean.