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Old 10-17-2010, 07:59 PM   #99
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I'm bummed at this.

(Yet an excellent thread).
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Old 10-19-2010, 05:02 AM   #100
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Originally Posted by finalcutjoe View Post
For a mere $22.50 shipping (discovered after the fact), Hensley graciously agreed to honor their lifetime warranty, and replace the torsion bar brackets, that had wallowed out.

This time, before swapping out the brackets, I removed the hitch, and broke it down in the shop.

What I found was, at the very least, alarming.












Note: This Arrow was installed, factory new, in April 2008. I would estimate roughly 12,000-14,000 miles logged on it, with manufacturer recommended regular maintenance.
After looking at your pictures and it is only 2 years old with those miles, I wonder what mine would look like if I took it apart? Mine was installed on the trailer new in 1998, I pulled the trailer with it on from Fla to East TN, around here a little then to Myrtle Beach trying to get it to work like it was suppose to, finanally got tired of messing with it and put my hitch/sway bars/pads on the trailer and now it tows like it should.

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Old 10-27-2010, 04:03 PM   #101
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FinalcutJoe ...

Just wanted to touch base with you get the latest development on the Hensley hitch and what you have decided to do.

My wife and I went on a 7,000 mile trip this spring and I tow a 30' Airstream with a Hensley and I have to admit I was very, very pleased with its performance. It worked as advertised.

But I'm concerned if after just a few more trips it doesn't hold up.

What is happening?
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Old 10-27-2010, 07:36 PM   #102
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FinalcutJoe ...

Just wanted to touch base with you get the latest development on the Hensley hitch and what you have decided to do.

My wife and I went on a 7,000 mile trip this spring and I tow a 30' Airstream with a Hensley and I have to admit I was very, very pleased with its performance. It worked as advertised.

But I'm concerned if after just a few more trips it doesn't hold up.

What is happening?
Hi TS,

It appears a lot of stuff was bent on the Arrow... because I'm using every bit of its 1400lb tongue, and most of its 14000lb trailer rating- I don't know. But I can say, it's properly maintained, and it's not like I baja with the rig.

...seems odd that it was an immediate, not gradual, loss in performance.

After inspecting it, Dennis, at Hensley (handles warranty work), was very certain the broken sleeves, and bent strut bars were the culprit of my sway-wiggle-push. Everything was replaced under warranty, except the shank, main hitch assembly, torsion bars, and spring stacks/mounting brackets. The only item that wasn't addressed to my satisfaction was the receiver box sleeve holes- where the pair of sleeves fit into (part of the main hitch assembly); they had actually elongated along one axis, roughly 2-3mm. Dennis assured me that was not an issue, now that the sleeves themselves were replaced.

We'll see, (I took it to Romeo disassembled) I probably won't be pulling it out until our annual New Years camping trip. I'll update then.

See you down the road!
-Joe
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Old 10-27-2010, 09:54 PM   #103
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Originally Posted by finalcutjoe View Post
Hi TS,

It appears a lot of stuff was bent on the Arrow... because I'm using every bit of its 1400lb tongue, and most of its 14000lb trailer rating- I don't know. But I can say, it's properly maintained, and it's not like I baja with the rig.

...seems odd that it was an immediate, not gradual, loss in performance.

After inspecting it, Dennis, at Hensley (handles warranty work), was very certain the broken sleeves, and bent strut bars were the culprit of my sway-wiggle-push. Everything was replaced under warranty, except the shank, main hitch assembly, torsion bars, and spring stacks/mounting brackets. The only item that wasn't addressed to my satisfaction was the receiver box sleeve holes- where the pair of sleeves fit into (part of the main hitch assembly); they had actually elongated along one axis, roughly 2-3mm. Dennis assured me that was not an issue, now that the sleeves themselves were replaced.

We'll see, (I took it to Romeo disassembled) I probably won't be pulling it out until our annual New Years camping trip. I'll update then.

See you down the road!


-Joe
Hi, Joe. I don't know if I understand exactly what you said, but I think they should have warrantied everything pictured in post #98.
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Old 10-28-2010, 04:55 PM   #104
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I agree. If it doesn't perform just like factory new, it's all getting replaced.
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Old 06-13-2011, 08:28 AM   #105
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Joe,

Been lost outside the cyber-web worm hole for the last year.

Just spent an hour reading thru this thread.

'ya 'kinda left me hang'n here.

I know we both started out with the new burb, haha, and tow beast at about the same time. This will be our 5th season with all.

The TB had the sleeve welded in at purchase, the 06 Burb came with the LTX's, and I take the haha off for winter storage every season. The combo has worked without issues to this point.
At a loss as to what caused the ware problems with the haha!! I inspect thoroughly at Spring install, have none of the issues seen in your photo's.

Have you resolved everything to your satisfaction?

Happy Streams

Bob
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Old 09-25-2011, 08:26 AM   #106
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Bob,
Sorry for the cliff hanger.
The 'diminished performance' was in fact caused by the bent strut bars.

Not sure how they came to be bent.
Hensley says, if it wasn't user error, then the "U" bolts anchoring the 'frame brackets' to the trailer A-frame are over-torqued, which in turn doesn't allow them to 'shift' in a 'bind', so to speak.
The problem I see with that is: even with proper torque, the surfaces are going to corrosion-weld over time.
My solution, is to carry an extra strut bar

After 3.5 years of use, I'm still completely satisfied with the performance.
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Old 09-25-2011, 09:44 AM   #107
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Joe,

Well glad your back to "normal", for what that's worth. Sounds like you went thru a lot to get there.

You would think that the intro of the PPP would have a more positive effect on' Hensleys' customer service, not so much eah.

I think my set-up during the first season was a little off also. I may have been overly concerned with getting the struts/head perfectly even and not paying enough attention to how much I was tightening them.(way over).

The good thing about Winter removal is you become very adept at re-install and set-up paying close attention to component condition. All the parts are labeled and get re-installed in the same position, only takes about 45min now, well worth it.

POI, in re-reading this thread I couldn't open some of your pic's, the ones of the strut bars are fine....is it me or are they missing?

Bob
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Old 09-25-2011, 11:19 AM   #108
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POI, in re-reading this thread I couldn't open some of your pic's, the ones of the strut bars are fine....is it me or are they missing?

Bob
I must have moved/deleted the pix from my hosting site...
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Old 09-26-2011, 09:49 AM   #109
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You would think that the intro of the PPP would have a more positive effect on' Hensleys' customer service, not so much eah.

The intro of the ProPride 3P has had an effect... but I've been gone for over 4 years so I don't think anyone is going to figure out customer service anytime soon. All I know is on July 2, 2007 there was shift from outward customer focus to inward company focus. It makes a difference in how the day-to-day things run.
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Old 09-26-2011, 10:02 AM   #110
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Dually noted Sean...haven't been in contact with them recently, so I can't speak first hand, but I guess some things have changed.

Keep up the good work!!

Bob
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Old 09-26-2011, 11:29 AM   #111
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Hey Sean

I must apologize for not having responded earlier, but thanks for all the help you gave me during our May 2011 trip to California to pick up a 1989 34 footer. The trailer did not have any sort of load-distributing hitch, so I decided to order a PPP to ship across the country and meet me there. Long story short, somewhere in a UPS shipping warehouse the truck side of the adjustable hitch got lost. I called Sean to explain my dilemma, and without hesitation Sean said he would overnight the missing piece from Michigan, and I received the part the next morning as promised. I'm sure this damaged Sean's profit margins, but he gained a customer for life with that type of customer service. On our other Airstream I have a 5 year old Hensley that I had to completely rebuild after 50,000 miles. The Hensley is now for sale if there are any takers!!

BTW, the PPP performed flawlessly when we encountered 30 MPH crosswinds from the south on I-80 in Nebraska. I kept the trailer moving at 65 MPH for 8 hours that day with nary a problem.


Thanks again Sean for keeping this customer happy,

Paul
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Old 09-26-2011, 06:41 PM   #112
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I must have moved/deleted the pix from my hosting site...
This is a great thread on this type of hitch, I bookmarked it the first day. If the pics can be found and linked, it would be a service. Thanks.
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