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Old 10-03-2014, 06:50 PM   #1
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Colonial Airstream Propride intallation

Hello, i will take delivery of my Airstream in 4 weeks at Colonial Airstream in NY. I am from Montréal so they charge me 500$ to install my PP. that it will be deliver before i arrive...So i wonder if some one before me ad a propride install by them. I am freaky meticulous so i am little bit afraid that the installation is not a my satisfaction....
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Old 10-03-2014, 07:14 PM   #2
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I installed my ProPride myself. It is fairly straight forward and did not require any frame modifications. It comes with a little tool kit so you want to make sure that is given to you at the time of delivery. And bolt torques are very strict, insure they follow the torque specs and not say it's tight enough. Check for evidence of greasing the weight distribution bar pivots. Colonial won't have a problem doing the install. The installation price does not surprise.

I find my ProPride works great. The back up camera on my tow vehicle makes hitching up easy. But it is still harder than a standard hitch. You will need to have Colonial instruct you and then observe while you complete the hitching process.

Colonial has a good reputation on these forums. I predict you will be satisfied.

David
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Old 10-03-2014, 07:14 PM   #3
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Wow! That seems very high to me. I'm not sure what their hourly labor charge is, but even if it's $100 an hour, there is NO way it can take 5 hours to install a 3P. Call Sean Woodruff and see if he has a "customary or usual" installation time.
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Old 10-03-2014, 07:39 PM   #4
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Wow! That seems very high to me. I'm not sure what their hourly labor charge is, but even if it's $100 an hour, there is NO way it can take 5 hours to install a 3P. Call Sean Woodruff and see if he has a "customary or usual" installation time.
Agreed! $500 is outrageous! Seems they’re feeding... this certainly isn’t the first hitch they’ve installed and charging that when you’re also buying the trailer from them!!
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Old 10-03-2014, 07:46 PM   #5
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Thanks, i no the price is expensif for the installation. I had a PP on my last Airstrean that I install my self. But when a take delivery of this new unit, i meed it to be install. I just wonder if some one no if they do it nicely....
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Old 10-03-2014, 07:49 PM   #6
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Hi, from what I have read Propride gives the dealers zero profit and/or discount on these hitches. Therefore, maybe a little bump in labor. ??????
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Old 10-03-2014, 07:50 PM   #7
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But when a take delivery of this new unit, i meed it to be install. I just wonder if some one no if they do it nicely....
Yup... they have the skills. At $500, they went to grad school...
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Old 10-03-2014, 08:04 PM   #8
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So I paid Colonial a bunch of bucks to install a simple Reese Dual Cam hitch on a trailer I bought used. I paid them for the cam setup and other stuff, to the tune of $500..... the result one side of the cam bracket is not the same distance from the front of the center front of the tongue. Just my experience. And the door that I paid them $200 to get working right is still not shutting right.

So: I would say, in my humble opinion: Colonial is a great place to get a price on a unit when you buy, but they are not the best for repairs, service, or tow set up.

Sorry if I offend anyone. I just will not be taking any more repairs to them.
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Old 10-03-2014, 08:04 PM   #9
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Purchase the trailer with the free Equalizer or other standard hitch and tow it back home and install the ProPride yourself since you've installed one yourself. Since it sounds like you are not buying the ProPride from Colonial but shipping them yours and having it installed. They are probably charging you extra for not making money on the sale and the inconvenience of installing a customer's part.

Gotta pay to play.

Kelvin
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Old 10-03-2014, 08:31 PM   #10
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Hi, from what I have read Propride gives the dealers zero profit and/or discount on these hitches. Therefore, maybe a little bump in labor. ??????
And this is a reason why some dealers will try to steer you away from ProPride, "Oh you don't need that, we like to use this one here and it's just as good". Been there, it's not as good.
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Old 10-03-2014, 08:35 PM   #11
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All I can say is that I am in business and $500 is not a lot of money to me. If I charge that much for a service that takes 2 hrs I'm not going to make a lot of money after I pay my costs, which there are many from the wage, to the payroll tax, to the overhead, etc.

I pick up my Airstream from Colonial in December and would like a Hensely Arrow installed, if it costs me $500 I would be happy knowing it was installed by someone who knew what they were doing and had done it many times before. I want them to make some money, they seem truly interested in the brand and that I appreciate.

You did good, enjoy you new camper.
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Old 10-03-2014, 09:18 PM   #12
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And to think, my hitch cost only 80% of the cost of installation of the PP! And I installed it all by myself. And I like my hitch too.
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Old 10-03-2014, 09:27 PM   #13
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And to think, my hitch cost only 80% of the cost of installation of the PP! And I installed it all by myself. And I like my hitch too.
You got you money's worth and those with ProPride got their money's worth.
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Old 10-04-2014, 05:50 AM   #14
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My dealer charged me $1100 to install the ProPride. It was their first time and they said they really struggled with it. I asked if they had called Sean with any questions as he had personally offered and they didn't. Sean said a backyard mechanic could do it in 4 hours and a shop could do it in 2.

I told them their failure to call Sean when they were stuck - despite my sending them 2 emails with Sean's mobile number and telling the service manager in person - should not be my fault. I agreed to pay $500 and no more.

I think $500 is reasonable for an installation I'm sure I couldn't do myself. Just make sure it isn't their first time...

Sean should certify service techs for installation, inspection, adjustment and repairs (or, I should have paid more attention in shop during middle school...). Folks here seem to think it's a straightforward installation if you have any mechanical skills - so the suggestion to go with the free hitch to get it home and then install the PP yourself is a good one if you're confident in your mechanical skills. Sean's available by phone during installation if you have questions.

Good luck!
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