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Old 04-19-2012, 04:32 PM   #57
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Thanks, Kevin.

No complaints here about the rules and the way this forum is moderated... Ya'll do a great job.
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Old 04-19-2012, 05:07 PM   #58
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I see what I did now. I even called it a rant. Next time I'll stick to the facts.

I got the info out there so that's good.

My stuff is on the way. Hopefully our service visits will go more smoothly in the future. We'd like to build a history with a dealer we can trust and recommend. It's our plan to be Airstream customers until we can no longer camp. Since we're both 41, Lord willing we have many streaming years left.


Thanks all.

Sandra
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Old 04-25-2012, 07:43 AM   #59
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Received the table top and Formica panel on Friday. The inverter arrived Monday. The table top was in horrible shape. Two large dents on the edges and multiple scratches on the top. It was well packed and no obvious damage to the package. Seems it was shipped this way. I let Airstream know and called Explore RV. Hoping we won't have to wait too long for a new one. It's unfortunate we even have to schedule service and drop off our Airstream again to another dealer when all this should have been done right the first time.
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Old 04-25-2012, 08:18 AM   #60
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Sandra,

Before I read your last post I was going to recommend Explorer RV since they are an Airstream dealer and much closer to you in San Antonio.

Hope your problems are taken care of, and that you can make it this June!

Steve
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Old 04-25-2012, 09:11 AM   #61
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Received the table top and Formica panel on Friday. The inverter arrived Monday. The table top was in horrible shape. Two large dents on the edges and multiple scratches on the top. It was well packed and no obvious damage to the package. Seems it was shipped this way. I let Airstream know and called Explore RV. Hoping we won't have to wait too long for a new one. It's unfortunate we even have to schedule service and drop off our Airstream again to another dealer when all this should have been done right the first time.
Airstream has switched back to UPS for small packages, instead of FEDEX, aka FEDUP. .

UPS can do unbelieveable things, to even a double thickness box, and then blame the shipper for "poor packaging".

That's why Chris, from Canada, came up with a new and much more apropriate meaning for UPS.
UPS = UNITED PARCEL SMASHERS

A new name they certainly all to often, live up to, and then blame the shipper.

Andy
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Old 04-25-2012, 02:41 PM   #62
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Airstream has switched back to UPS for small packages, instead of FEDEX, aka FEDUP. .

UPS can do unbelieveable things, to even a double thickness box, and then blame the shipper for "poor packaging".

That's why Chris, from Canada, came up with a new and much more apropriate meaning for UPS.
UPS = UNITED PARCEL SMASHERS

A new name they certainly all to often, live up to, and then blame the shipper.

Andy
I don't think UPS was the problem here. She said there was no damage to the box, in post #59. Sounds like damaged parts were packed, then shipped thru UPS.
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Old 04-25-2012, 02:54 PM   #63
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I don't think UPS was the problem here. She said there was no damage to the box, in post #59. Sounds like damaged parts were packed, then shipped thru UPS.
I disagree.

All to many times, we receive perfect boxes with good packaging, and the parts are damaged.

Watch how their drivers throw packages around, even when your watching.

"G" forces can do wonders to packaging.

I can assure you, that Airstream has never been guilty of shipping a damaged part. Sometimes perhaps a wrong part, but they don't have time to play games with their dealers.

Andy
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Old 04-25-2012, 03:42 PM   #64
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For UPS to have caused this damage it would have to been completely removed from all packaging, dented on two separate edges and scratched on the top in three places. Then repacked.

It was completely wrapped in bubble wrap. I'm thinking this is par for the course for this dealership. This is probably the top that I was told was installed then wasn't. It sat around somewhere, never got installed, then shipped to me when I finally complained.
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Old 04-25-2012, 03:43 PM   #65
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Airstream did not ship the top to Camper Clinic in this condition.
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Old 04-25-2012, 04:08 PM   #66
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Airstream did not ship the top to Camper Clinic in this condition.
Until the first of April, Airstream shipped small parts via Fedex, not UPS. Now it's UPS for small boxes and Fedex for big freight.

Also, Airstream seals their boxes with paper tape, and not scotch tape.

Maybe this will help you figure out who did the packaging and shipping.

Andy
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Old 04-25-2012, 05:03 PM   #67
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I actually dont know who shipped the parts. The table was waiting at my door. The inverter arrived Monday and that was FedEx.

My point was I'm sure Camper Clinic sent the table damaged already. I'm going to bring it to Explore RV and let them deal with it. I called them Monday and told them what happened. The service manager contacted Airstream and made arrangements for a new top. Hopefully we won't have to wait too long for the Airstream and can get a nice trip in for May.

I'm just glad I got this info out there so others no what to expect from Camper Clinic in Buda.

Sandra
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Old 04-25-2012, 05:20 PM   #68
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We did not buy our AS from Explore RV in San Antonio but did drive down for them to install our Equalizer hitch. They were ready for us when we arrived and did a great job. We had a great experience and will use them next time we need work done on our AS.

Kelly
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Old 04-25-2012, 05:22 PM   #69
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Thanks Kelly. That's good to know.
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Old 04-25-2012, 08:05 PM   #70
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I'm right here in town where CCII is located. I won't hijack the thread ... but I'll just say we look for all other options for service. Our experience with having service performed on 3 different Airstreams over the course of about 4 years ... ummm ... I'll just say we go elsewhere.
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