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Old 04-16-2011, 09:17 PM   #29
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Originally Posted by HCR View Post
My posititive experiences in dealing W/CC II continue.

Two weeks I was ago I was by and told Bill Janus in Parts about a leak I had discovered.

He had me describe it to a tech named Les and Les invited me to get in a golf cart and go look at a repair in progress they had on the lot. Les explained what needed to be done and said "do it yourself or bring it in." I have not needed to bring trailer to them for repairs, so can't comment on the quality of their work, but parts service and the free advice have been great.

Les Dogden is the Service Manager and is a part owner in CCII.
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Old 04-16-2011, 09:58 PM   #30
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If you need great service or top of the line (aircraft quality) sheet metal work I suggest you call Randy at North Dallas RV, (972) 242-0404.

http://www.northdallasrv.com/
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Old 04-23-2011, 09:38 AM   #31
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Documentation

Quote:
Originally Posted by Inland RV Center, In View Post
Any documentations?

Andy
Andy,

In my post above, my intention was not to say anything derogatory about Inland RV, but to show that I got great service and a good deal from the parts department at Camper Clinic II and I recommend them (the parts department) to everyone in Central Texas. Since I used your name in my comment above I'll tell you what parts they were and what I paid for them. I won't ever quote Inland RV by name here or anywhere else again.

Latch, Plastic Main Door

CC II price $5.30 IRV $6.25

Housing, Main Door

CC II price $3.59 IRV $6.25

Striker, Main Door

CC II price $1.99 IRV $3.25

I never installed these parts on my Ambassador. I found the original black slider from a different source. I took them back to CC II for a full refund.
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Old 04-23-2011, 10:19 AM   #32
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Originally Posted by Top View Post
Andy,

In my post above, my intention was not to say anything derogatory about Inland RV, but to show that I got great service and a good deal from the parts department at Camper Clinic II and I recommend them (the parts department) to everyone in Central Texas. Since I used your name in my comment above I'll tell you what parts they were and what I paid for them. I won't ever quote Inland RV by name here or anywhere else again.

Latch, Plastic Main Door

CC II price $5.30 IRV $6.25

Housing, Main Door

CC II price $3.59 IRV $6.25

Striker, Main Door

CC II price $1.99 IRV $3.25

I never installed these parts on my Ambassador. I found the original black slider from a different source. I took them back to CC II for a full refund.
Thank you for your concerns.

Since we do not sell Airstream coaches, we cannot offer loss leaders.

Each business must do as they see fit, for many reasons, especially state taxes.

California, is on the top of the pile.

Andy
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Old 04-23-2011, 12:28 PM   #33
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Thing is....Andy (or Greg) will answer you right up front. Help you out with a myriad of questions/answers and most likely has what you need. I give him grief sometimes but he is always there when I need help and I won't hesitate to recommend the Company. However, I will not pay California State Taxes under any conditions...they deserve to pay their own.
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Old 02-29-2012, 09:18 AM   #34
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It started with a phone call; no I don’t need an appointment, just show up said Camper Clinic II’s Melanie very pleasantly. You see I had a list of 6 minor warranty items and a request for quotes on 3 other items. A short email informed me that CC was the recommended AS place for warranty work in the Houston area, a mere 3 ½ hour drive away.
Panic set in Saturday morning as I realized at 11am that the service dept. closed at 1pm on Saturday, another phone call and I was reassured that it was ok to drop the trailer after 1pm, people do it all the time and the sales force was accustomed to it.
Upon arrival and entering the office my request of “what to do” was met with stark bewilderment. Just put it anywhere, do you want my keys, my name? I was left with the impression that I was the first person to ever drop a trailer with the sales manager or receptionist.
Monday morning Melanie and I went over the list and a couple of days later received quotes on the requested items, opting for two and receiving updates on the warranty work, which was mostly finished. Requests and discussions were handled very professionally and pleasantly.
A couple of weeks later, I called on a Thursday to say that I would be over on Saturday to pick up the trailer and Melanie said no problem it will be ready to go. I asked that they top off a propane tank that was about ½ full and again “no problem.”
It was up early on Saturday and off for Buda, arriving mid – morning. We settled the bill and I was told my trailer was “up on the hill” by Lucinda. Up the hill we go only to find Silvy hub deep in mud with a dead battery. We backed the truck close enough to plug in the umbilical so we could power the jack and managed to hitch up. Slowly pulling, and then resorting to 4 wheel drive, she was pulled out of the mud. Upon opening the door to inspect the insides we were met by a dirty and wet floor. Seems that they ran the gray water tank a little full and water sloshed out of the shower as we pulled her out of the mud. As I checked the propane tank I discovered that it had not been filled and the add on item I paid for was not present. In checking the bill I also discovered that my 10% discount on parts had not been applied. So back down the hill. Service Manager Lucinda didn’t care to discuss this with me and passed me off to Les. I insisted Les walk up the hill to look for himself at the condition that was causing my consternation. Les refused to go inside the trailer and went into a long explanation essentially saying that the normal procedure for trailer pickup had not been followed in my case.
No explanation for all the water was offered, and the gray water was taken care of before the trailer was moved. One of the items was checking the gray water monitor to make sure it was correctly calibrated, but that is no excuse for leaving water in the shower. I think I was lucky to be the one to pull the trailer, instead of the CC folks. They wouldn’t have stopped on dry land but would have brought it down the hill, slopping water all the way.
Les did offer to bring the trailer to our house Wednesday after making sure everything was taken care of. We declined this offer as we were heading out that Thursday, and we felt we would be more thorough than them in cleaning up the insides. Les did hose down the tires and filled the propane and made sure we received our 10% discount. He did comp our ½ tank of propane. He took my bill to search for the missing part and later when I was on the road discovered he still had the bill. So Monday a call was placed and the work order mailed to me.
The warranty items were all addressed and taken care of, but the gray water was disconcerting. I was also disappointed that the propane wasn’t filled and the part I purchased not in the trailer. Les said normal procedures were not followed on their part, but Lucinda sent me on my way to get my trailer, knowing there might be a problem, which makes me think she didn’t care or that was their normal procedure. There seemed to be a lot of throwing others under the bus so self preservation must be a high priority item in the service department.
My expectation was the work would be done, the bill correct, the interior reasonably clean and the trailer ready to hook up and go. Since none of those expectations were met, it is up to you, the reader to decide if my experience was a fluke or the norm.
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Old 02-29-2012, 12:29 PM   #35
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Warranty work, sometimes takes difficult turns.

Some dealers that sell cheap, put off warranty work. Then typically, the coach is taken to another dealer for the warranty work. That dealer then knows who sold the coach and then might also choose to be difficult with the warranty repairs.

Best method, is to buy from a dealer you can trust, that has a decent service department, AND lives up to their promises.

Buying on the cheap, is not necessarily going to save money, in the long run, not including inconveniences and many headaches, that typically go along with the cheap price.

We had a customer, several years ago, that showed up without an appointment, with a 30 page typewriten warranty punch list, that also said, "I WANT IT ALL FIXED NOW".

Needless to say, he was sent on his way, as he was also a "WAITER". Unless it's an emergency, warranty repairs should be done by appointments, within reason. Many times, some parts may have to be ordered from the factory, who will only ship them via "ground", which takes time. If a customer wants the parts shipped "expedited", they are obligated to pay that freight charge, as per Airstream.

As always, if the coach owner feels that they were taken advantage of, they certainly are free to inform the wheels at Airstream.

There are 3 basic things to remember, when purchasing an expensive anything.

1. You get in the long run, what you pay for.
2. What is the reputation of the dealer?
3. Give the dealer adequate time to properly service the coach. Then they have no excuse.

Have faith, as there are still some very good dealers around, but perhaps not very close to the customer.

Andy
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Old 02-29-2012, 03:00 PM   #36
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I've been to that dealer. We checked them out on the 'Net before we went. The positive to negative ratio was inconclusive, so we paid them a visit. We did not wind up buying from them.
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Old 02-29-2012, 05:20 PM   #37
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Several years ago I was in Texas, a thousand miles from my purchasing dealer with a warrantee furnace problem. A call to Airstream customer resulted in them making an appointment for me at CC as I was leary of an unknown dealer who did not sell me the trailer. I arrived at the appointed time and was immediately taken care of. No problem.
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Old 02-29-2012, 06:54 PM   #38
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HCR....I've dealt with CC II...less than impressed...I had a friend that used Bayer RV in Dublin, TX...he was impressed with their service...you have several seasoned Airstreamers that live in Livingston, TX...they would be able to help you more than a dealer..put an ad in the paper...local airstreamer needs help with hitch...please contact ....etc..and I am sure one would contact you with the help you need...
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Old 02-29-2012, 08:07 PM   #39
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Like Excella99's friend, I have had outstanding results and service from Beyer RV in Dublin, TX -- an Airstream dealer. It's a little bit farther from Round Rock to Dublin (2 to 3 hours) than Round Rock to Buda (1 to 1.5 hours), but it's a nicer drive than I-35 through Austin!
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Old 03-07-2012, 11:17 PM   #40
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We have been trying to deal with them on a new Airstream and so far they never call back when they say they will. They told my husband that they won't come a dime off stick price...yeah right *rolls eyes* and they short changed us nearly 3 thousand dollars on what the value of our current Airstream camper is according to the researched values. So....those issues combined with the poor reviews on them here makes me think we will be traveling out of Texas to pick up a new Airstream else where.
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Old 04-19-2012, 12:24 PM   #41
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I posted a thread about our horrible experience with Camper Clinic in Buda TX. It was deleted. No message or explanation yet. Not sure what I did wrong. Hopefully i'll get a chance to at least edit the post. We had multiple warranty items performed and was told it was completed. In fact many items were left undone. I guess I can't say more or this will get deleted also.
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Old 04-19-2012, 12:59 PM   #42
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I'd like to hear, as Paul Harvey would say, the rest of the story.
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