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Old 11-05-2010, 04:27 PM   #15
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I have had good results with Camper Clinic II, taking my Airstream that I bought used to have a toilet seal replaced, bearings packed and wheels balanced. I also took my previous SOB trailer to them to have a new toilet installed and battery replaced. Both times they were prompt and the work was satisfactory and I though they were reasonable with their charges.

Dennis
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Old 11-18-2010, 09:02 PM   #16
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In September of this year I was driving back to Ft. Hood from San Antonio and I saw all the glorious shining Airstreams on the lot of Camper Clinic II. I stopped and looked at a 2008 25' International. The salesman was a nice fellow. (Jon) He was new to the RV sales job. He knew his product fairly well. I went back with the family and we looked at all the trailers on the lot I think! We didn't buy an Airstream from them. Jon's sales manager was offended at the offer I made them for the trailer and was sent a "Nice to know you. Good luck!" email. I wasn't happy with the sales department manager.
Today I stopped in to buy some parts for Abby, our '72 Ambassador. The parts department people were very helpful and courteous. I have been to a few RV service locations along I-35 and a few places I will never return. I can say that from the moment I walked in to CCII I was greeted promptly and treated with the utmost of care and respect. I purchased three parts totaling $11.67. I looked up the same parts on Inland RV when I got home and they totaled $15.75 (no taxes or shipping). I would recommend their parts department to everyone.
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Old 02-06-2011, 05:20 PM   #17
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Good experience in buying parts

I finally made it to CC II on Sat. and was very delighted with the knowledge and assistance provided by Bill Janus in the parts dept. Best recommendation I can make is to say that I will return and buy again.
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Old 02-08-2011, 06:22 AM   #18
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Cc2 has been just ok in the four years I've used them. Lucinda is gruff but bill is really good. if you have hitch issues, I would highly recommend Spillar hitch in Austin - they are great and can do anything.
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Old 02-08-2011, 06:22 PM   #19
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hitch

If the drive to San Antonio is not too much I would suggest Texas RV parts. They are not an Airstream dealer but Tony and the crew are excellent technicians and have taken care of my Airstream for several issues.
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Old 04-15-2011, 08:58 AM   #20
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My recent experience with the CC2 sales process was IMHO less than stellar, but I also may not understand the typical RV/AS sales process.

Recently my wife and I took a day off work to drive over 3 hours to look at a late model used AS. We spent over 3 hours at CC2 negotiating with "The Great OZ" via our "friend" the salesman. Being mere mortals a glimpse of "The Great OZ" did not occur. It was make an offer and cool your heals while waiting for "The Great OZ" to consider and counter. Never once were we offered a cool drinkg while cooling our heals in the Texas heat.

Ultimately a deal was not struck. Unlike other posters, we must be chopped liver as we did not receive the thank you for coming follow up email.

We found the process to be very consumer unfriendly and left us with the impression that the dealership is "cheap." The process of working through our "friend" the salesman was a real turn off and time waster for us.
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Old 04-15-2011, 09:54 AM   #21
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Camper Clinic has been discussed in prior years too:

Travel and Service Update - Airstream Forums

I myself had part of my hitch stolen from them in order for them to make a sale and "deliver" a unit on a weekend... 'nuf said.
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Old 04-15-2011, 10:27 AM   #22
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My recent experience with the CC2 sales process was IMHO less than stellar, but I also may not understand the typical RV/AS sales process.

Recently my wife and I took a day off work to drive over 3 hours to look at a late model used AS. We spent over 3 hours at CC2 negotiating with "The Great OZ" via our "friend" the salesman. Being mere mortals a glimpse of "The Great OZ" did not occur. It was make an offer and cool your heals while waiting for "The Great OZ" to consider and counter. Never once were we offered a cool drinkg while cooling our heals in the Texas heat.

Ultimately a deal was not struck. Unlike other posters, we must be chopped liver as we did not receive the thank you for coming follow up email.

We found the process to be very consumer unfriendly and left us with the impression that the dealership is "cheap." The process of working through our "friend" the salesman was a real turn off and time waster for us.
I have no experience with them, but I have a suspicion about the case you're describing. It sounds like they had too much in the used unit, at least "on the books" and were unwilling to admit to losing any money on it. Horse traders who get hung up on the numbers may, for example, write up a transaction that's heavy on the trade-in and light on the new-sale part, then on the books it looks like they really paid X for that trade-in, when in reality they were just giving a bigger concession on the new sale where they have lots of margin to work with. Later, though, they're looking at X on the books as what they "paid" for the used unit and may end up holding that unit for a long time, ignoring the carrying cost because they're hung up on getting X+ for the unit.
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Old 04-15-2011, 10:35 AM   #23
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Camper Clinic has been discussed in prior years too:

I myself had part of my hitch stolen from them ...
Ummm wow. I read the response from Don. As you admitted, there are three sides to every story, and negative feedback travels much faster and wider than positive. Who, in the Cen-Tex region, do you suggest for repairs?
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Old 04-15-2011, 10:48 AM   #24
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Ummm wow. I read the response from Don. As you admitted, there are three sides to every story, and negative feedback travels much faster and wider than positive. Who, in the Cen-Tex region, do you suggest for repairs?
Depends on what you define as "repairs". Are we talking frame off work or troubleshooting tank sensors or appliance replacements / new floors, etc?

Eric Stoltz of texas vintage trailer is in New Braufels is well known. Some have posted issues with his response time or lack of response, but I've both been to his place and had recent phone / e-mail conversations with him no problem.

Deago (not sure of his spelling) used to work for Eric and now runs his own small shop in South Austin. He has done lots of work for folks with both campers and vending trailers here in town.

Paul Mayeux up in the DFW area works both out of his home and will cover some warranty work under Roger Williams. He specializes in trailer restorations and is the VAC TX/OK region 9 rep.

Pat McDowell out of Wimberly TX does some things, but not sure what he's up to lately. He'd be a good resource to ask the same question to.

I'm sure there are others, and many folks on the forum that can give you pointers on what to do (or not do) or who or where to go if you can't get it done yourself.
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Old 04-16-2011, 08:30 AM   #25
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Most recently I have had wheel bearings repacked by Todd at Tom Kominsky's TKRV, in Lockhart, and a new converter installed by Paul Mayeux at Roger William's in Weatherford, Texas. I also had the power jack head repaired (a new switch) at Camper Clinic II.

Camper Clinic's parts manager, Bill Janus, runs a great department, and cannot be beaten for Airstream parts in central Texas.
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Old 04-16-2011, 08:36 AM   #26
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My posititive experiences in dealing W/CC II continue.

Two weeks I was ago I was by and told Bill Janus in Parts about a leak I had discovered.

He had me describe it to a tech named Les and Les invited me to get in a golf cart and go look at a repair in progress they had on the lot. Les explained what needed to be done and said "do it yourself or bring it in." I have not needed to bring trailer to them for repairs, so can't comment on the quality of their work, but parts service and the free advice have been great.
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Old 04-16-2011, 09:55 AM   #27
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In September of this year I was driving back to Ft. Hood from San Antonio and I saw all the glorious shining Airstreams on the lot of Camper Clinic II. I stopped and looked at a 2008 25' International. The salesman was a nice fellow. (Jon) He was new to the RV sales job. He knew his product fairly well. I went back with the family and we looked at all the trailers on the lot I think! We didn't buy an Airstream from them. Jon's sales manager was offended at the offer I made them for the trailer and was sent a "Nice to know you. Good luck!" email. I wasn't happy with the sales department manager.
Today I stopped in to buy some parts for Abby, our '72 Ambassador. The parts department people were very helpful and courteous. I have been to a few RV service locations along I-35 and a few places I will never return. I can say that from the moment I walked in to CCII I was greeted promptly and treated with the utmost of care and respect. I purchased three parts totaling $11.67. I looked up the same parts on Inland RV when I got home and they totaled $15.75 (no taxes or shipping). I would recommend their parts department to everyone.
Any documentations?

Andy
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Old 04-16-2011, 02:25 PM   #28
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Most recently I have had wheel bearings repacked by Todd at Tom Kominsky's TKRV, in Lockhart, and a new converter installed by Paul Mayeux at Roger William's in Weatherford, Texas. I also had the power jack head repaired (a new switch) at Camper Clinic II.

Camper Clinic's parts manager, Bill Janus, runs a great department, and cannot be beaten for Airstream parts in central Texas.

Interesting about Rodger Williams, I thought they were out of the Airstream business. Did they start repairing Airstreams again?
I know that when I called them a year ago they said they don't even have any parts in stock nor will they work on any streams.
It would be great if they are starting to work on them again. This area of Texas needs a good Airstream shop.
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