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Old 07-25-2016, 01:34 PM   #1
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Horrible First Service Experience from my Ram Dealer

I have a 2015 Ram 2500 Crew Cab with Cummins. I don't drive this truck daily and since we purchased new last August it only has 3000 miles. I decided to get the oil changed and DEF topped up at my local dealer in Springfield, MO. I'll let you look up who that is.

I called to make an appointment and they just told me to go to the Express Lube line whenever I had the time. I decided to take the truck in on Wednesday about 10:30AM. Service was performed and DEF topped up. Looking at the itemized bill I was astonished at the price for topping up the tank with about 2 1/2g of DEF. OK, next time I'll fill the DEF tank and just let them do the oil change.

On Friday, 5pm, hitched up to our Airstream two miles down the road and the engine warning light turns on. No messages on the display indicating what the fault is so I turn off and park in a strip mall parking lot. Called the dealer and they need to plug into the computer. I tell them there is an auto parts store where I'm parked and could I use them to get the code and call them back.

The parts store employee knows exactly where to plug in the monitor and gets me the code with a text readout of "crankcase pressure sensor range"

I figured since I had an oil change maybe the oil level is high or low so I pop the hood. I look around and notice the oil filler cap is missing off the engine. I found it on top of the radiator fan shroud. I replaced the cap, luckily hardly any oil splatter.

Called the dealer back and they said they could turn the engine warning light off on Saturday but I was out of town. They said it was OK to drive as long as the light wasn't flashing. They promise to call me on Monday for a status. The service advisor was some chick who didn't seem to have much technical knowledge and kept asking someone else for answers.

Drove on with the trailer, camped out by the lake and returned on Sunday. By the time I had returned home and put the trailer into storage the engine had gone through enough cycles to turn the light off. However, the dealer never told me that is what would happen. I figured I'd go back on Monday to have the light turned off.

I decided to fuel up after putting the trailer in storage and when opened the fuel filler housing door noticed a crusty substance around the DEF filler cap. Must be DEF that had evaporated, indicating the tech didn't bother to clean up spilage.

The dealer sent me a survey and gave them a bad review.

Dealer hasn't called me for status today.

I probably would have got more competent service from Jiffy Lube.
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Old 07-25-2016, 02:48 PM   #2
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Hey Kelvin,

I made a recent discovery on the Turbo Diesel Register forum, which I should have known if I had really read read the service schedule in my manual.

My Service Advisor, who was new to the job, was trying to sell me the multiple oil change discount plan and asked me how many miles I drove. When I told her she worked out that the oil change plan wouldn't be a good deal because you only had 6 months to use each oil change (1 year for a two change plan, etc.).

It turns out that for my truck (2013) the oil change interval is 15,000 miles or 6 months, which ever comes first. I had been told that as long as I changed the oil when the display told me to I would be good, but the display only works on miles.

So If you have gone a year without an oil change you may be jeopardizing your warranty.

What I took away from this is I'll have to be a little more careful about getting my changes done on time. It's still good, my F-150 wanted changes at 5000 miles and I'm currently running around 10,000 in 6 months. That said, maybe I should keep using synthetic....

Al
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Old 07-25-2016, 02:59 PM   #3
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After working in automotive shops I wont let a lube tech touch my vehicles.
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Old 07-25-2016, 04:06 PM   #4
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I had the same low level of service from my Ford dealer in Tx. They have contracted with / or formed the Quick Lane service business to do their tires/ oil, etc... services. I guess to leave the more technical stuff to the dealership bays.

Even though my 1st change was free, the service was poor. I instructed them to leave 75psi in the tires. The service sheet had my instructions but the readings from the tech were not anywhere on the sheet. The DEF was not mentioned, no listing of the type of oil used, and on and on.

I sent them a bad review and someone called back to go over the low rating. Well I told them that I would undoubtedly not use their Quick Lane again due to not being confident in their services and technicians. They offered a 10% off on my next service, but I declined as I thought their company and personnel were unreliable. I never heard back.
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Old 07-25-2016, 04:27 PM   #5
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As the saying goes "If you want it done right, learn to do it yourself".

Unfortunately the saying doesn't apply to oil changes on a warranty vehicle, but that doesn't stop me from questioning the tech that drives my vehicle outside for pick-up that he used the correct oil; (I've caught them out twice for NOT using the specified synthetic) and doing a check of oil level, filler cap, leaks around filter and whatever I had asked them to do.

Unfortunately the oil express jockey's are the least trained, poorly paid smucks in the place. Next time demand a proper tech to do the service, as I think you have earned that right.

Cheers
Tony
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Old 07-26-2016, 11:52 AM   #6
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JiffyLube is terrible. Please find another source for service. Maybe another Ram dealer?
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Old 07-26-2016, 12:34 PM   #7
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Yea, I know, I was just making a sarcastic comparison to another equally bad company.

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Old 07-26-2016, 12:42 PM   #8
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I have had this same experience and change my own oil. I find that a small shop is the best. Takes a while to find one.
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Old 07-26-2016, 12:50 PM   #9
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I change my own oil, with a 4/4 there is plenty of room underneath , every 6 mos, 4-5000 miles, did one at Walmart in the Midwest , it was good...
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Old 07-26-2016, 12:58 PM   #10
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Guyz, your concerns are valid. My recommendation is: Learn to be your own QC tech. Don't agree to drive off the dealer's lot until you at least visually check the area of work & look in the trunk or rear area to be sure your stuff/tools are all still there.

Midas didn't put radiator cap on, Cadillac didn't install shrouds back around engine (found them on tech's bench), Dodge put wrong U joints on driveshaft & I broke them during "test" on way home. Lots more, but a few examples.

There is NO QC dept. at a dealership. YOU are the QC, because when you (me) find a mistake; you (me) call them or take the vehicle back & tell them how they screwed up. See? That's QC work !

Get good at it. And be kind, it is hard to work on these things. If we are going to be in the RV hobby, we need the support infrastructure to do for us what we can't do. Sometimes, it's like WE are training THEM.

Let's Roll !
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Old 07-26-2016, 01:31 PM   #11
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Sad state of affairs - actually, it's a surprise when you get good service!!
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Old 07-26-2016, 01:35 PM   #12
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Taken in conjunction, the high crankcase pressure warning and the missing filler cap could indicate that high crankcase pressure blew the oil fill off.

Certainly not a definitive answer, but a possibility.


Gradiens super tenui glacie.
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Old 07-26-2016, 01:41 PM   #13
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I found a BIG RIG shop a mile from the house whos willing to work on my motorhome , f350 v-10 and all my cars including my 46 year old OLDS! They treat me like gold and I feel very lucky.
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Old 07-26-2016, 01:48 PM   #14
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Quote:
Originally Posted by J. Morgan View Post
Taken in conjunction, the high crankcase pressure warning and the missing filler cap could indicate that high crankcase pressure blew the oil fill off.

Certainly not a definitive answer, but a possibility.


Gradiens super tenui glacie.
Its a crankcase pressure range fault not an over pressure fault. Basically the ecm moniters the pressure and its should draw down in pressure. But with no cap on it wont be able to draw the pressure down. Its nothing to worry about, put the cap on and check the oil level.
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