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Old 03-14-2004, 07:41 PM   #15
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"E" rated tires...

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Originally posted by KIMILI

Are we correct in saying that the general opinion here is that an Excursion SHOULD have E load tires on and not D??

Thanks
Yes, Kimili, without a doubt. It is my opinion that the Ex should have "E" range tires on it.

That said, though, part of the issue with the Steeltex "D" range tires were that Ford underrated the proper inflation for them for a more 'cushy' ride. The Ex, after all, IS supposed to be a luxury SUV (sarcasm dripping here.) There is a table that has tire inflation values for varying weights. The Steeltex "D"s were way underinflated for the weight of the Ex, especially if loaded or towing anything at all.

Roger
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Old 03-15-2004, 02:00 PM   #16
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Angry Worried!

I just got off the phone with Firestone. They will not replace our D load tires even though they have discontinued the R4S II series.
They also insist - but refused to put it in writing - that the R4S II, D load is absolutely fine and guranteed for the Excursion towing up to 12,000lbs.

Now, I'm really worried.

Should we keep these tires or replace them with new E load ones?

Michelin, Bridgestone, Goodyear or...yet again Firestone...
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Old 03-15-2004, 02:01 PM   #17
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Kimili

If your Firestone dealer told you your tires are not part of the recall, check another dealer.

Which tires do you have?

I have the Steeltex R4S tires, not the A/T and I am getting all 5 replaced, free of charge with the Load Range 'E' tires.

The recall is for the 265/75R16 load range 'D' tires. It doesn't seem to matter if they are A/T's or R4S's

Vic
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Old 03-15-2004, 02:13 PM   #18
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Quote:
The recall is for the 265/75R16 load range 'D' tires. It doesn't seem to matter if they are A/T's or R4S's
Unfortunately that's not what Firestone says, see link provided by RoadKingMoe.

We have the same R4S II and they just won't replace them. I've tried 3 times with customer service and two local dealers.

They showed me the fax Firestone sent them for the recall and it clearly states ONLY A/T tires, not ours. Maybe your dealer did not read the fax carefully...Lucky you!!

In which state are you??!!
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Old 03-15-2004, 02:51 PM   #19
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You got me to looking at our tires on the F-250. They are Firestones; load range 'E'. If the Excursion is rated to pull as much as their 3/4 ton F series I can't imagine them using 'D' tires other than for a 'softer' ride feel.... Doesn't make sence for a 'tow' vehicle though.
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Old 03-17-2004, 09:22 AM   #20
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Update II

The continuing saga draws near the end...

After four days of phone calls back and forth, Firestone has agreed that the Wilderness A/T tires I have on my Toyota pickup have been recalled. I have an appointment to have all four replaced at no charge tomorrow morning.

Apparently there was some confusion among Firestone corporate and the local tire store and district manager. Corporate said that the tires were recalled, the local and district folks didn't know about it. The Wilderness A/Ts were recalled in three stages. The initial recall was on the Explorers. The second recall was any of them sold aftermarket that had DOT numbers that began with "VD". Those tires were produced in the Illinois plant. Later, on October 4, 2001 in an effort to settle with the NHTSA and end the investigation, they agreed to voluntarily recall all Wilderness A/Ts with the last number (production year) of 4,5,6,7 and some of the tires with an 8 in a specific range. This translated to all of the Wilderness A/Ts produced in 1994 through 1997, and some produced in '98.

That voluntary recall was apparently discontinued for a time, and then reinstituted. It was the reinstatement that apparently didn't make the rounds much as most of the recalled tires are already back in Firestone hands, and most of those left after five years have already been replaced. In any event, Firestone is standing by their recall. I just had to wait out their internal communication issues. They're replacing the Wilderness A/Ts with Bridgestone Dueller A/T Revo tires, apparently a real step up. I should also add that the Duellers were my choice. The local store told me that they'd replace the Wilderness A/Ts with any tire of my choice. I was pleasantly surprised at that, expecting that Firestone would dictate the replacement tire.

Additionally, the local dealer told me to bring the Ex back in, and they'll take care of swapping the "D" range Steeltex spare for an "E" range, no problems. I'll probably do that on Friday.

We're still waiting for the paperwork for the reimbursement on the original "D" range replacements.

Roger
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Old 03-19-2004, 12:17 PM   #21
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my two cents

Spoke with: Ford Corporate; Firestone Corporate; local Ford dealer (St Charles Ill.); Firestone (St Charles Ill.)

All agree that my (5) tires should be replaced at no cost.

It seems that the inflation range was set too low for the application. Firestone will even be pulling the inflation stickers off my Ex but there are no replacement inflation rate stickers available.

Now the rub: I would prefer another brand than Firestone/Bridgestone. Firestone tells me that Ford will need to do that but Ford tells me that there are 52,000 tires on backorder before I will get mine. The only replacements are Pirelli or BFG. I had to talk to Firestone to see about a refund so that I could purchase Michelins as I would prefer. Firestone tells me that is not an option.

I'm left with either taking a brand I would rather not stay with or waiting weeks for Pirelli or BFG. Still haven't made up my mind although I am on the list for the other brands.
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Old 03-19-2004, 01:57 PM   #22
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Quote:
I'm left with either taking a brand I would rather not stay with or waiting weeks for Pirelli or BFG. Still haven't made up my mind although I am on the list for the other brands.
same here

I don't know how you guys did it. I called Firestone and Ford several times and they just would not replace my Firestone R4S II D load. I had almost given up when Startrekker advised us to go to a "participating" store and not a dealer store directly.

We did and tada!!!
Got 5 E load R4S II tires as a replacement for free (just the alignment was not included).

We really wanted the Michelin, but since these are all they could give us, we'll give them a try. They feel much better than the D load. A stiffer ride.

Startrekker that was a fantastic tip!
THANK YOU!!!!!!!!!!!!!!
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Old 03-19-2004, 03:42 PM   #23
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More on the Steeltex R4S tires

Kimili,
Glad you got yours free.

When my 5 tires came in I made arrangements with the Firestone dealer to have them mounted.

The young man I had been working with told me that he had made a mistake and the R4S's hadn't been recalled. His adjuster wouldn't pay for them. Since he had told me they were recalled, he said he would honor the commitment he made and install them free of charge.

He would eat the loss.

I am not one to take advantage of someone else's misfortune so we struck a deal. I gave him $70 for each of the 4 that had been on the ground and got the spare on an even exchange. His cost for the tires is $101/tire so we both win. His loss is mitigated and I get 5 new load range 'E' tires for $280+tax.

The A/T's are the only one's on the recall. But, I would not be comfortable running 'D' tires.

As an aside, I saw a 2000 Excursion in a parking lot that was for sale. Out of curiosity, I looked at the tires and they were Load Range 'C'. (shudder... shudder) Don't think they were OEM.

Vic
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Old 03-19-2004, 04:01 PM   #24
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Quote:
I am not one to take advantage of someone else's misfortune
Nor are we! We only insisted because we thought that all D load Firestone tires were actually being recalled since some people did get them replaced even if the article and customer service said different. Everyone (dealers, mechanics, members) agree D loads are not good for an Exc. We did not feel safe.
Quote:
He would eat the loss.
That is not exactly true. Firestone and Ford will, as they should since they saved pennies!!

When I called the participating dealer I clearly explained to him that I had the R4SII tires on and asked if they were part of the recall. I also mentioned to him that I did not want the Firestone tires and that if they were giving a $ refund I would take that instead and purchase the Michelin tires from him. He told me we were the first Excursion to call and that he hadn't yet done his homework. A few hours later, after having spoken with his regional manager, he called me back and said it was ok to bring the exc. He also added that unfortunately they were not giving refunds but just replacing the D load with the E load. So we took the car and as said before, they replaced the 5 tires with the E load ones free of charge. We paid only for the alignment. When I thanked him and asked him for a receipt he gave me the official recall sheet with the tire's dot #'s.

He added that he too has had a bad experience with Firestone/Ford himself since he has an Explorer. He was glad to help a customer - his own decision, we NEVER asked him to do something he couldn't. He mentioned that they do not send the tires back to Firestone, they dispose of them for them. Only the paperwork is sent back.

My guess is they're more flexible than the actual dealers and that since it's only paperwork they can do what they want.

If he were to have a problem I'm sure he'd call us and maybe we could finally get the Michelins...
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Old 03-19-2004, 04:53 PM   #25
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Pirellis

Just had my Scorpions mounted yesterday. Much smoother than the Steeltex but I sprung for an alignment also so who knows. Towing on the hiway will be the real test once all the snow is gone up here. Thanks to everyone for their help and suggestions.
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Old 07-20-2004, 09:46 AM   #26
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Went with the BFG's

Wow, what a ride ! Smooth as silk especially on roads I know felt much rougher with the Firestones. Glad I waited the extra time for the Goodrich's. I hope this situation works out as well for everyone else needing to make the change as it did for me.
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