Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-29-2012, 06:11 PM   #1
Rivet Master
 
Denis4x4's Avatar
 
2006 25' Safari FB SE
Currently Looking...
Durango , Colorado
Join Date: Feb 2006
Posts: 1,111
Followup on 2012 Chevy Trans issues

Got the truck back and towed the AS back to Durango. Talked to the service manager where I purchased the truck and requested a new transmission as there's no real estimate of how the over heating will affect the life of the unit. Any transmission and/or engine replacement under warranty will be a remanufactured unit according to the dealer, district and regional service managers. In as much as the problems were caused by faulty work at the factory, I find this to be a very poor customer relations.

This will absolutely be the very last product I purchase from a company bailed out by tax payers and turned over to a foreign company or the UAW.

I wonder if I bought a new transmission out of pocket and took the cost as a tax credit on next year's return if I could get away with it?
__________________

__________________
Denis4x4 is offline   Reply With Quote
Old 05-29-2012, 06:37 PM   #2
Rivet Master
 
Gene's Avatar
 
2008 25' Safari FB SE
Grand Junction , Colorado
Join Date: Sep 2007
Posts: 10,840
I hope you get the transmission you should have. A remanufactured one may be built better than the original since it is done by hand. Fords have had transmission problems too.

Why is there overheating? Is the cooling system for the transmission involved? Is this happening with other Chevies?

I know how frustrating major problems with a new vehicle can be–we have an Airstream.

Gene
__________________

__________________
Gene is offline   Reply With Quote
Old 05-29-2012, 07:01 PM   #3
Rivet Master
 
2011 25' FB Flying Cloud
Anywhere & , Everywhere
Join Date: Aug 2006
Posts: 1,090
Why did you waste money on Government Motors junk to begin with?
__________________
Al - K4GLU is offline   Reply With Quote
Old 05-29-2012, 07:03 PM   #4
Rivet Master
 
Gene's Avatar
 
2008 25' Safari FB SE
Grand Junction , Colorado
Join Date: Sep 2007
Posts: 10,840
If no one buys GM vehicles, the government and us loses money on the stock we still have. Seems like the newer GM designs are much more reliable than the older ones and GM seems to be about equal with Ford now.

Gene
__________________
Gene is offline   Reply With Quote
Old 05-29-2012, 09:58 PM   #5
Rivet Master
 
Denis4x4's Avatar
 
2006 25' Safari FB SE
Currently Looking...
Durango , Colorado
Join Date: Feb 2006
Posts: 1,111
Very simply, I bought a goverment motors product from a local dealer that supports the community. I have ordered a number of vehicles from this dealer and he has been great.

Gene....the lines carrying the trans fluid to and from the cooler were kinked at the factory and the link from the CPU to the trans module was not properly connected. Both items covered under a service bulletin. Perhaps if Eric Holder's new Suburban has the same problem, they'll rethink the remanufactured engine/transmission option! It made me furious that my truck wouldn't go fast!
__________________
Denis4x4 is offline   Reply With Quote
Old 05-30-2012, 07:31 AM   #6
CLOUDSPLITTER "Tahawas"
 
ROBERT CROSS's Avatar

 
2003 25' Classic
Zanadude Nebula , WNY
Join Date: Jun 2007
Posts: 11,153
Images: 1
Dennis,

.....Under factory warrantee you will be getting a GM SERTA transmission. It carries a 5 year 100000mi warrantee when installed customer pay.

Negotiate with your dealer service mgr to have that warrantee applied from date of install on your vehicle.(something we did at the Chevy Store) Ask to speak with the region rep, dealers do have leeway in such cases, especially with a good customer history.

POI....ALL GM warrantee transmissions are SERTA units.

Good luck...

Bob
__________________
PFC.....

“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
RLC

Sandra wanted to go to Cleveland on vacation,
but I’m the Husband, so we went to Cleveland.
RLC
ROBERT CROSS is offline   Reply With Quote
Old 05-30-2012, 08:29 AM   #7
Rivet Master
 
Ridgerunner3's Avatar
 
2002 25' Safari
Fountain Inn , South Carolina
Join Date: Sep 2011
Posts: 659
Images: 11
That is a terrible situation for a new truck owner to face. I was able once to have a transmission replaced with a new one by writing a letter to the plant manager at the factory where my truck was built. I did some research and found the man's name and sent it to him by name, not title. I shamed him for the quality of my truck. He responded quickly with a phone call. He then sent a representative to Tennessee to see me personally and then shipped a new transmission from the factory. My dealer could not believe it. Maybe a once in a lifetime event but I had tried all the normal routes. I have never needed such tactics since then.

I would like to check my new 2500HD truck (400 miles) for a similar situation. Is your truck diesel or gas. Do you know where the line was kinked in relationship to where it connects to the transmission and radiator? Did you have any indication of how high the transmission temperature rose?

I hope you are able to get satisfactory results.
__________________
Bud
Ridgerunner3 is offline   Reply With Quote
Old 05-30-2012, 10:16 AM   #8
Rivet Master
 
Gene's Avatar
 
2008 25' Safari FB SE
Grand Junction , Colorado
Join Date: Sep 2007
Posts: 10,840
If there is a service bulletin, it seems the dealer should have caught this before the truck was delivered. These seem like pretty easy items to check, especially a kinked line.

Does GM have a policy of having dealers check for those things when there's a service bulletin?

Bob, what does SERTA mean?

Gene
__________________
Gene is offline   Reply With Quote
Old 05-30-2012, 10:49 AM   #9
Rivet Master
 
Skater's Avatar
 
1995 30' Excella
Bowie , Maryland
Join Date: Apr 2005
Posts: 2,344
Gah. First, I'm no fan of GM transmissions, having had TWO GM cars - both built well before the government bailout, I might add - with serious transmission issues at less than 80,000 miles. But can we focus on the actual question here instead of kicking the poor guy?

I would be entirely OK with a remanufactured transmission. I had a Jasper reman installed in the B190 and it was GREAT - they upgrade the components that commonly fail so you get a transmission that should last a lot longer than the original one. So the question becomes who will remanufacture it? I'd say, as long as it's covered by the initial vehicle warranty, I'd be fine with reman.

That said, I doubt GM will replace it. My guess is that they won't agree that there was potentially long-term damage done ("It's working fine now..."). I hope for your sake I'm wrong, though. Push the dealer, then the regional guys as much as you can. Good luck.
__________________
1995 Airstream Classic 30' Excella 1000
2014 Ram 2500 Crew Cab with Cummins 6.7L Diesel

Sold but not forgotten: 1991 Airstream B190
Sold: 2006 F-250 6.0L Powerstroke Supercab
Skater is offline   Reply With Quote
Old 05-30-2012, 11:10 AM   #10
Rivet Master
 
2007 25' Safari FB SE
Suburbia , Sunny So Cal
Join Date: Jun 2006
Posts: 3,756
I'd jump at the reman trans. First because I don't know if or how much the current trans life was shortened by the overheating and secondly because factory remans usually carry a better warranty than the new ones that came in the vehicle.

I'd use the situation to reduce or remove any costs in the swap.
__________________
I'd rather be boon docking in the desert.

WBCCI 6731 FCU
AIR# 13896
CA 4
Goin camping is offline   Reply With Quote
Old 05-30-2012, 11:15 AM   #11
Rivet Master
 
danlehosky's Avatar
 
2012 25' FB Flying Cloud
Gig Harbor , Washington
Join Date: Oct 2011
Posts: 780
Denis, sorry for your problems. We have a 2011 Chevy Tahoe with the KSL tow package. So far so good, but we've not towed in hot weather. Our max trans temp has been 148 degrees. I have noticed the cooling lines where they come by the radiator but have never looked for kinks. I will now.

We towed this weekend over some pretty steep rugged roads and the rig performed great. So far I have no complaints. Lots of power and handled well in some very wet conditions.

I've always driven Chevy trucks and feel good about the company.I hope GM got the message and has changed their quality model and your problem is an isolated one. I was impressed with the build of the Tahoe. Of course I've only got about 5500 miles driven, it has performed well. Time will tell, but I've got a 74 PU that has had three engines, a couple of trannys but is still on the road. I have no idea how many miles it has been driven as the speedometer broke about 10 years ago.

I hope your new transmission is a good one. We've had good luck with rebuilt ones and I know rebuilt or rewound motors seem to be higher quality than new.

Dan
__________________
TAC
Hope is not a plan.
danlehosky is offline   Reply With Quote
Old 05-30-2012, 11:49 AM   #12
CLOUDSPLITTER "Tahawas"
 
ROBERT CROSS's Avatar

 
2003 25' Classic
Zanadude Nebula , WNY
Join Date: Jun 2007
Posts: 11,153
Images: 1
Gene,

GM, SERTA = Service Replacement Transmission Assembly


Bob
__________________

__________________
PFC.....

“After all these years the reason I continue to love Thanksgiving.....I still sit at the kids table.”
RLC

Sandra wanted to go to Cleveland on vacation,
but I’m the Husband, so we went to Cleveland.
RLC
ROBERT CROSS is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 01:39 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.