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Old 02-09-2013, 09:23 AM   #1
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Falling Headliner on New Unit

Hi All,

Can anyone tell me their experience, how they (would) handle this situation, and what does the future hold for this problem on a new unit (when it is no longer under warranty)?

Our is a 30' 2013 Limited Classic, we picked it up in November 2012. It does not appear there is any leakage. We have had no real incidents up to now.

We pulled it out of storage yesterday and noticed that, in the front Lounge, on both sides, on top of the top window (on the door side it is the window that sits above the door), the headliner (vinyl soft ceiling) has fallen in a 14" X 24" space.

Hopefull, to get some pictures today.

Is this a job for the dealer or Jackson Center?

Your comments will be much appreciated.

Thanks
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Old 02-09-2013, 10:12 AM   #2
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Sorry to hear this sad story. Its unfortunate that this historical problem has never been properly addressed at the manufacturing level. Surely in this day and age, we can find a solution to this type of failure.
Return it for warranty and insist on some type of extension of warranty on this because of the early failure.

Dave
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Old 02-09-2013, 08:59 PM   #3
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Not trying to be a wise guy, but have you just tried to push it back into position? If there is contact glue behind it should just stick again if you push on it or roller over that area. Just do it when the trailer is warm for best results.
If that doesn't work, I'd go to J.C. and let them fix it.
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Old 02-10-2013, 09:25 AM   #4
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It does make sense to try and get some type extended warranty on this item. I like that idea.

Bluto, your suggestion may have some results if it were warmer. Upon closer inspection, the separation is not only in the lounge area, but also in the Gallery and Bedroom, but not to the same extent. The areas in the lounge have bowed out, so when you push it back up, it immediately pops back out with force.

Now we must consider taking it to Jackson center in April.

Can anyone tell me what the procedure, department an or person to contact in Jackson Center for best results?

Thanks
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Old 02-10-2013, 12:33 PM   #5
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Oh well, it was worth a try.
The warranty/customer service mgr. is Randy McNeeley. His email address is: rmcneeley@airstream.com
Once you talk to him about it just make an appointment with the service center when your ready to have them fix it. Be aware that they are often booked at least 1 to 2 months out in the Spring.
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Old 02-10-2013, 02:08 PM   #6
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I would make it known how unhappy you are when speaking with the service manager, and ask him to please make sure engineering gets these failure reports.

However, you are now dealing with the warranty/repair side of JC and, they are known for excellent quality repairs. Be pleasant and they will respond accordingly.

Dave
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Old 02-11-2013, 08:38 AM   #7
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Thanks. This is most helpful info. I will be contacting soon. Will keep all informed of my progress.

Thanks again.
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