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06-25-2018, 03:37 PM
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#1
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1 Rivet Member
2018 30' Classic
Phoenix
, Arizona
Join Date: Feb 2018
Posts: 11
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Tongue jack
New to the airstream world. Bought a new 2018 Classic 30’ and picked it up at the end of March. Spent a couple weeks on the road. Had several issues from the multiplex system to the tongue jack. Dropped it off a Lazydays in Tucson AZ, on the 15th of April. Lazydays order a new tongue jack on 7th of June from airstream and still waiting. Airstream said they are on back order and don’t know when it will come in. Now I have to start canceling reservation I had planed for the first part of July. Any suggestions on what I can do?
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06-25-2018, 03:43 PM
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#2
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Rivet Master
2007 22' International CCD
Corona
, California
Join Date: Jul 2013
Posts: 9,180
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If the jack can be fully retracted, use a bottle jack and a few chunks of wood to raise and lower the tongue...only as needed. Stay hooked up as much as possible.
There are other sources for tongue jacks than direct from the factory. I'd just buy a much better one from another source--its not that much money compared to missing a nice trip...
__________________
Rich, KE4GNK/AE, Overkill Engineering Dept.
'The Silver HamShack' ('07 International 22FB CCD 75th Anniversary)
Multiple Yaesu Ham Radios inside and many antennae sprouting from roof, ProPride hitch, Prodigy P2 controller.
2012 shortbed CrewMax 4x4 Toyota Tacoma TV with more antennae on it.
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06-25-2018, 03:43 PM
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#3
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Rivet Master
2011 22' Sport
Portland
, Oregon
Join Date: Aug 2017
Posts: 657
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What problem were you actually seeing with the jack? Perhaps you can buy one not from Airstream and have them reimburse you?
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06-25-2018, 03:51 PM
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#4
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Rich and Kat
2017 30' Classic
Alexandria
Alexandria
, Virginia
Join Date: May 2016
Posts: 275
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Quote:
Originally Posted by SilverHouseDreams
What problem were you actually seeing with the jack? Perhaps you can buy one not from Airstream and have them reimburse you?
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That’s what I was thinking. Call Jackson Center. They’re probably only going to reimburse you for their cost of a replacement unit... But the good news is that you can choose what you want instead of what they want to give you. I believe I recall reading that some are better than others... Sorry I can’t advise on which is best. Hoping someone else can, though.
Can anyone recommend a high-quality bottle jack too?
Thanks,
Rich
__________________
Rich
2017 Classic 30', ProPride 3P Hitch, 2016 RAM 3500 Laramie Crew Cab 4x4 SRW w/ 6.7L Cummins Turbo Diesel and Retrax Pro MX Tonneau Cover
KB2ZMF Save
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06-25-2018, 03:52 PM
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#5
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Half a Rivet Short
2017 30' Classic
2022 Interstate 24X
Carlisle
, Pennsylvania
Join Date: May 2017
Posts: 15,735
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Hi
Option 1:
Unless the jack is physically damaged ( = bent / gears stripped ), you *can* hand crank it. With some ingenuity there might be a way to drive the hand crank with a battery powered drill.
Option 2:
They pull a good jack off another trailer in inventory, swap it to yours and *they* can wait forever for AS to get them one.
Option 3: ( in combination with 1 / 2)
Call the factory and complain. They are still shipping trailers. There *must* be jacks somewhere. Get one diverted to your trailer. The jacks are not a unique item ( like a counter top or wardrobe door ). They go on multiple models.
Bob
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06-25-2018, 03:57 PM
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#6
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Rivet Master
2017 28' International
Jim Falls
, Wisconsin
Join Date: Jul 2017
Posts: 2,308
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That is a ridiculous long delay. No excuse. Complain. Buy a new jack. Camping world has tons of them. Easy to install. Ask for reimbursement for your cost. Never buy another trailer from that place again.
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06-25-2018, 04:02 PM
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#7
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Rivet Master
1971 27' Overlander
2023 28' Flying Cloud
Monmouth
, Oregon
Join Date: Aug 2013
Posts: 627
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I ordered a new jack from Amazon and dropped it on. Easy work. Just be hooked up when you do the work.
__________________
“Let’s be careful out there.”
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06-25-2018, 04:06 PM
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#8
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Rivet Master
2013 20' Flying Cloud
Westerly
, Rhode Island
Join Date: Apr 2018
Posts: 654
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Did the tongue jack fail on it's own (warranty issue) or was there a user error involved? I ask because that would determine if I went into "angry customer demanding satisfaction" mode with the dealer who waited two months to order the part, or "gosh I'm just an Airstream noob who would appreciate any help he could get" mode. Either way it's not something I would cancel plans over. Easy DIY fix to replace the motor, head or whole jack.
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06-25-2018, 04:17 PM
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#9
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Rivet Master
2017 26' Flying Cloud
Tampa
, Florida
Join Date: Feb 2017
Posts: 7,653
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The question is "do you want to replace the inferior Attwood Jack with another?"
I'm replacing my Attwood 4000 K with a Husky 5000.
Shop around. There's about $150 difference in price.
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06-25-2018, 04:38 PM
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#10
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Rivet Master
1976 31' Sovereign
Oswego
, Illinois
Join Date: Jan 2007
Posts: 2,017
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There are also jacks on Ebay for less money than AS plus camping world also pricey, and they are easy install. As far as not ordering for 2 mos. I would let AS no about poor serv. & would never darken there door again. No reason to cancel plans, if you don't feel comfortable changing jack there are plenty of AS owners would help as only about 15, 20 min. to change. Plus many can give instructions how to on forums.
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06-25-2018, 04:52 PM
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#11
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1 Rivet Member
2018 30' Classic
Phoenix
, Arizona
Join Date: Feb 2018
Posts: 11
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Thanks all for the help. It’s a brand new airstream. Had it 3 days and it broke. Can’t get it to go up. Any suggestions on a good tongue jack.
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06-25-2018, 05:09 PM
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#12
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Rich and Kat
2017 30' Classic
Alexandria
Alexandria
, Virginia
Join Date: May 2016
Posts: 275
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Quote:
Originally Posted by Teppy
Thanks all for the help. It’s a brand new airstream. Had it 3 days and it broke. Can’t get it to go up. Any suggestions on a good tongue jack.
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You missed Molly’sDad’s post (up 2). He wrote, “I'm replacing my Attwood 4000 K with a Husky 5000. Shop around. There's about $150 difference in price.”
Husky is the brand I remember reading about. Supposed to be a good one. Good luck and let us know how it works out!
__________________
Rich
2017 Classic 30', ProPride 3P Hitch, 2016 RAM 3500 Laramie Crew Cab 4x4 SRW w/ 6.7L Cummins Turbo Diesel and Retrax Pro MX Tonneau Cover
KB2ZMF Save
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06-25-2018, 05:20 PM
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#13
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1 Rivet Member
2018 30' Classic
Phoenix
, Arizona
Join Date: Feb 2018
Posts: 11
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I’ll keep u updated, thank you so much.
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06-25-2018, 07:31 PM
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#14
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Figuring things out
2018 25' Flying Cloud
Palm Harbor
, FL
Join Date: Jan 2018
Posts: 9
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I have a 2018 FC and mine failed too. I waited about a month to get one shipped out from JC. When dealer installed it, service tech mentioned they have replaced several lately. I think something may be amiss with Atwood jacks and there may be lots of us in this situation. Hope yours turns us soon. I asked for ETA but never got a commitment—UPS just dropped it off one fine day. Fortunately, I had a little time before my summer travels. Good luck!
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06-25-2018, 07:38 PM
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#15
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LEV ZEPPELIN
2004 19' International CCD
Chicago
, Illinois
Join Date: Jan 2003
Posts: 1,048
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Just curious. Are the bolt holes standard on all jacks? Ordo you have to drill out new hole depending on brand/model.
__________________
Sometimes I wish I were living in the stone age. Then I would know I'm the smartest person in the world.
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06-25-2018, 08:09 PM
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#16
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Rivet Master
2007 22' International CCD
Corona
, California
Join Date: Jul 2013
Posts: 9,180
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Should be pretty much bog standard with most brands.
__________________
Rich, KE4GNK/AE, Overkill Engineering Dept.
'The Silver HamShack' ('07 International 22FB CCD 75th Anniversary)
Multiple Yaesu Ham Radios inside and many antennae sprouting from roof, ProPride hitch, Prodigy P2 controller.
2012 shortbed CrewMax 4x4 Toyota Tacoma TV with more antennae on it.
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06-26-2018, 05:49 AM
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#17
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"Cloudsplitter"
2003 25' Classic
Houstatlantavegas
, Malebolgia
Join Date: Jun 2007
Posts: 20,000
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Welcome Aboard 👍
Quote:
Originally Posted by SilverHouseDreams
What problem were you actually seeing with the jack? Perhaps you can buy one not from Airstream and have them reimburse you?
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That is exactly how the warrantee worked for us....'cept for the reimbursing part. Although they did send some of the parts that they did have in stock.
Chin up....as someone once said, it does get better. 😏
“Time will bring to light whatever is hidden; it will cover up and conceal what is now shining in splendor. “
Horace
Bob
🇺🇸
__________________
I’m done with ‘adulting’…Let’s go find Bigfoot.
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06-26-2018, 06:17 AM
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#18
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2020 Globetrotter 25 FBT
2020 25' Globetrotter
Wildwood
, Missouri
Join Date: Aug 2009
Posts: 2,606
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Just my opinion, but your dealer should take some responsibility. You took your trailer in on Apr 15, they didn’t get the jack ordered until June 7? Maybe that was the plan, but seems slow to me. They should install your purchased jack at no charge right away. Just my opinion..
__________________
2020 25GT FBT
2012 Toyota Tundra Dbl Cab, 5.7 4x4
Previous AS trailers: (04) 19’ Bambi, and (11) FC 23FB
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