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Old 11-12-2018, 05:33 AM   #15
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I ordered two new switches should get them tomorrow 🤞
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Old 11-24-2018, 01:01 PM   #16
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I tried the new switch the jack still doesn't work luckily it's still under warranty
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Old 11-26-2018, 04:30 PM   #17
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The dealership told me the power jack was not under warranty . The trailer and jack are under two years old. I don't know why airstream uses vendors that won't warranty their product for more than one year. It gives me a bad taste for such an expensive trailer to not stand behind the products they use for their trailers
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Old 11-26-2018, 04:53 PM   #18
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Scroon, I would contact Airstream directly and tell them your problem and that the dealer would not help you. They should stand behind the power jack.
Contact them and let us know what they say.
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Old 11-26-2018, 05:00 PM   #19
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I did contact them and they told me to contact attwood which sold out to another company. I told airstream I shouldn't be put in the middle. It's a product I bought from them on their trailer for a lot of money and they should have rectified the situation.
I used the jack 13 times and now I had to pay my airstream dealer 400.00 for a replacement such bs
Poor customer service and not doing the right thing is going to bite them in the rear in the long run.
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Old 11-26-2018, 05:12 PM   #20
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My $.02.

If you feel this is within the warranty policy, your resolution is with the company your exchanged funds for goods with. The vendor of the jack didn't sell you the product.

In the TV cop shows it's called follow the money.
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Old 11-26-2018, 05:14 PM   #21
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I agree but they wouldn't stand behind what they sold me. Penny wise dollar foolish
The trailer has two months left but they told me the jack only has a one year warranty
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Old 11-26-2018, 05:28 PM   #22
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Ill forward this to Justin Humphreys.
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Old 11-26-2018, 05:29 PM   #23
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Thanks
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Old 11-26-2018, 05:31 PM   #24
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No problem I just PMed Him
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