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Old 08-07-2016, 04:38 PM   #1
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Power Jack Failure 2016 Flying Cloud 25

Power jack (Atwood Premier 3000) stopped working today. Raised the jack as usual to allow for removal of Equalizer bars and jack would not retract (motor dead). Nightlight works and fuse does not look blown. Checked wires and battery connection....all look good. Manually retracted a couple inches and still no go. Wondering if I have damaged the motor somehow.
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Old 08-07-2016, 04:46 PM   #2
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Have you checked the fuse with an ohm meter or replaced it with another fuse? Sometimes the fuse may be blown and not where it is visible. Also check to see if you have voltage coming into the fuse.
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Old 08-07-2016, 04:49 PM   #3
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Will do. Does the fact that the light works have anything to do with whether the motor unit is getting power??
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Old 08-07-2016, 05:28 PM   #4
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Sounds like the motor is shot. With the light working it is getting power and ground.
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Old 08-08-2016, 11:54 AM   #5
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I would try replacing the fuse first.
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Old 08-08-2016, 12:07 PM   #6
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My suspicion is that it is the switch. My switch requires several up/down motions for it to work.


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Old 08-08-2016, 12:08 PM   #7
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Tetonteddy

The same thing happened when hooking up my new FlyingCloud 25FB at the dealership. After the service people played with it for an hour, a passerby looked in and took out his Swiss Army knife and tightened a ground connection. That fixed it. Check and tighten the ground.
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Old 08-08-2016, 12:39 PM   #8
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Happened to me

I had the same thing happen. Turned out the ground wire was loose, letting enough juice through for the light, but not the motor. Fuse was fine. The technician that fixed mine said to firmly retighten the ground wire. Good luck.
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Old 08-08-2016, 01:32 PM   #9
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Also make sure terminal and ground connections are clean. I'm no electrician, but I imagine the light takes much less power than the motor requires. Cleaning up the connections resolved the issue for me.
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Old 08-08-2016, 01:45 PM   #10
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What happens to the light when you try to power the motor? does it stay at the same intensity or go very dim?

If it goes very dim, then I suspect you may have a loose or corroded connection and enough current can get through to power the bulb but not the jack motor.

I have had that problem (bad ground connetion) on two trailers. You trailer is so new though that I wouldn't expect a corrosion problem - could be still a bad connection though.

I suppose also if the light goes very dim it could indicate a jammed motor or gear train. Can you manually crank it ok?


If the light does not dim at all when you try to power the motor, then possibilities could include bad operating switch, bad motor or motor connection, or bad limit switch (cuts of the power to the motor at both extremes of the screw travel.


Good luck with it.

Brian.
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Old 08-08-2016, 02:10 PM   #11
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Same AS, same problem - on our 5th night out. In our case it turned out to be the motor, which I got replaced under warranty. I tried everything else first, including replacing the switch.
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Old 08-08-2016, 04:02 PM   #12
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Thanks for all the great advice......I'll look into the grounding possibility and switch function for sure.

I've done a little reading today and some are recommending that more substantial jacks are being recommended for people using Equalizer anti-sway devices as the trailer and vehicle need to be raised some when hitched together to get the sway bars on/off.....this could conceivably exceed the weigh capacity of the jack. I have noticed that when I extend the jack to in these circumstances that the motor sounds like its "working harder" (sort of slows down). This is exactly what happened the other day......got the jack up, detached my sway bars and jack would not retract afterwards.

If it turns out I've ruined my motor I may replace with a 4000 lb jack.
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Old 08-08-2016, 07:57 PM   #13
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There are good suggestions. My experience has been similar. Intermittent operation. Checked connections. I don't know what I did but it started working. Then later it stopped.
Unit replaced on warranty. Later it stopped again, no motor no light. Checked fuse it was good. Then I put a test light on the load side. No power.After researching I discovered there was a small crack in the insulation above the fuse and the load side of the fuse was corroded. Replaced in line fuse and holder
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Old 08-08-2016, 08:49 PM   #14
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Harbor Freight has box of an assortment of different fuses, ten fuses in each compartment. 30 amp fuses ...slobo... size is included, for less than 10.00.

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