Originally Posted by MStewart
It seems you were right, right out of the gate. Thank you.
There were many helpful posts on the topic which is pretty much in character for this forum. Hopefully you get the wire replaced / repaired without too much fuss.
I am concerned that you do not have the little manual crank handle for the jack nor were you shown how to use it. (one or two posters described it's use very well). If you do not get satisfaction from the dealer I encourage you to call Airstream Customer Service at 937-596-6111. They were helpful to me on the AC unit which failed within two weeks of my new trailer purchase.
As an aside the Newbies Guide to Airstreaming describes the use of the manual override. You should have received this book with your new 2012.