Originally Posted by CrawfordGene
Bob, doesn't sound normal. Maybe the motor won't stop if the gear is not engaged. My instructions said to back off the jack one turn (or maybe half a turn—I did this about a week plus ago). When pushed the head back down the shaft, getting it the last 1/4" requires lining up the two parts properly and pushing it down hard once you do. Then I had to tighten those allen screws quite a bit, and the head still wanted to twist, so I tightened them some more though I was worried about stripping the screws.
I'm assuming you have the same jack since we have very similar trailers and from the same year. Mine is a Super Jack by H&H Engineering. Some jacks came with a leveling bubble on the top of head and others didn't that year, but I think they were otherwise the same.
mine does not have allen screws but philips head and the instructions tell me to fully retract than back off three turns, than ground the motor and push switch to retract until it stops, the problem is it does not stop. Just went over and replaced the fuse again and ran it up and down a few times and it seems to work, I will just watch the jack so I don't over extend or retract it. Thanks Gene