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Old 08-26-2015, 02:48 PM   #15
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I finally go off my duff and gave Barker a call. Told Bob in service my issue. He asked that I send the jack back for updating on internals, switches and cover. Sounds like a new jack to me, but he would not actually say that. Seems this complaint is not rare for this model jack. He gave me an RO and asked that I box and return it via UPS, they would refund my cost via company check. Boxed and delivered to UPS. Hopefully new hitch will work as advertised.
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Old 08-26-2015, 05:52 PM   #16
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Mine makes "creaking" sound.. Lube helped a lot! Still noisy...
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Old 08-26-2015, 06:57 PM   #17
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Bob as much as told me that they are getting an excessive number of complaints and reported problems with this model. He was very quick to ask me to send it back instead of trying anything myself. They have redesigned the gearing and micro switches to improve performance. That is why I think I will actually be getting a new jack back. They do seem to have a responsive customer service department. Give them a call and let them know. He said I should get my jack back before next Friday. Hope so, it is cooling off and I want to get out on the lake.
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Old 08-31-2015, 10:40 PM   #18
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Thanks for the update. I threw my box away thinking it was OK. Where did you find a box the right shape? Will they send you back one of the old style Superjacks. They fit sideways but the light faces foreward. The newer ones I think would interfere with my propane tank cover. Not sure why they fit on the newer AS and not mine unless AS move the tanks back a tliitle. My Superjacks has only about a 1/4" clearance from the tank cover.

Can you post a photo when you get it?

Kelvin
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Old 09-01-2015, 07:28 AM   #19
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I cut a larger box down to fit. My jack is only 8 months old and is the new style externally. It fits fine with the light facing the correct way. As you say there is about 1/4 inch clearance. Pretty sure I will be getting a new jack back. No reason that they would send me an old style. I should be getting it back by the end of the week or early next week. Missing some great camping weather, need to get in the woods.
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Old 09-01-2015, 08:54 AM   #20
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After you get yours and if you post a photo I may contact Barker. This would be the 2nd one in a year since I purchased my replacement. First replacement I had to send back for a different noise. You'd think tongue jacks by now would be bullet proof. I'm wondering if 3500lbs is enough. The 1000lbs on the tongue and then having to crank that weight up plus the weight of a truck just to get the Equalizer bars on may be stressing this jack.

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Old 09-01-2015, 10:48 AM   #21
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Kelvin,

IMHO not s lot of stuff is bullet proof. I mess up stuff once in a great while.

I did notice on my old Jack that without the head on manually extend and retract that as the stem retracted got harder and harder to turn. The stem tube was slightly bent and objected to being put into a round tube. I think the PO bent it from a couple of accidental ? rammings.

So I'm trying real hard to not bump it or bend it while hooking up.

Gary
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Old 09-04-2015, 05:00 PM   #22
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Not happy with Barker right now. They received my jack early Monday morning. I was promised I would have it back by today. Did not hear anything from them so gave them a call early this morning. Was told they would check on it and get right back to me. By 4PM had not heard back and gave them a call. The CS guy basically blew me off by saying he was too busy to get to it and rest assured it would be sent out on Tuesday. What pisses me off is I made tentative plans for camping Tuesday and they did even have the courtesy to call and update me. My A-Frame is setting up on blocks and not going anywhere until I get the jack back.
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Old 09-08-2015, 03:07 PM   #23
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I wasn't exactly impressed with Barker when I had to send mine back last year. Did they offer any answer to the type of problem they found? Was the issue in the screw jack or the head?

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Old 09-08-2015, 03:32 PM   #24
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I talked to them again this morning. Bob verified the noisy operation. He replaced all the low end drive parts, gears and limit micro switches. He said these parts have all been upgraded for the High-Power 3500 ball screw jack. I should receive it in a few days. I will reinstall and report back once I can test it out.
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Old 09-14-2015, 10:05 AM   #25
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Any luck getting your jack returned?

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Old 09-14-2015, 10:12 AM   #26
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It on on the big brown truck for delivery. They usually get to my house around 5PM.
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Old 09-14-2015, 03:56 PM   #27
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Update,
Jack arrived and has been reinstalled. Appears to be a new post and bottom end. Was told all new gears and switches were also installed. Of course easy install with only three bolts and one wire. It is now much quiter operation with none of the nasty grinding crunching noises. Bonus received a vinyl head cover.
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Old 09-14-2015, 04:23 PM   #28
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Thanks for the report. I may send mine back after my October outing or I may just get a different brand of jack and right it off as a loss. Looking at the Atwood 4000. Looks like the head will clear my propane tank cover.

Kelvin
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