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**GCinSC2** · 09-01-2015, 09:48 AM

Kelvin,

IMHO not s lot of stuff is bullet proof. I mess up stuff once in a great while.

I did notice on my old Jack that without the head on manually extend and retract that as the stem retracted got harder and harder to turn. The stem tube was slightly bent and objected to being put into a round tube. I think the PO bent it from a couple of accidental ? rammings.

So I'm trying real hard to not bump it or bend it while hooking up.

Gary

AWCHIEF · 09-04-2015, 04:00 PM

Not happy with Barker right now. They received my jack early Monday morning. I was promised I would have it back by today. Did not hear anything from them so gave them a call early this morning. Was told they would check on it and get right back to me. By 4PM had not heard back and gave them a call. The CS guy basically blew me off by saying he was too busy to get to it and rest assured it would be sent out on Tuesday. What pisses me off is I made tentative plans for camping Tuesday and they did even have the courtesy to call and update me. My A-Frame is setting up on blocks and not going anywhere until I get the jack back.

KJRitchie · 09-08-2015, 02:07 PM

I wasn't exactly impressed with Barker when I had to send mine back last year. Did they offer any answer to the type of problem they found? Was the issue in the screw jack or the head?

Kelvin

AWCHIEF · 09-08-2015, 02:32 PM

I talked to them again this morning. Bob verified the noisy operation. He replaced all the low end drive parts, gears and limit micro switches. He said these parts have all been upgraded for the High-Power 3500 ball screw jack. I should receive it in a few days. I will reinstall and report back once I can test it out.

KJRitchie · 09-14-2015, 09:05 AM

Any luck getting your jack returned?

Kelvin

AWCHIEF · 09-14-2015, 09:12 AM

It on on the big brown truck for delivery. They usually get to my house around 5PM.

AWCHIEF · 09-14-2015, 02:56 PM

Update,
Jack arrived and has been reinstalled. Appears to be a new post and bottom end. Was told all new gears and switches were also installed. Of course easy install with only three bolts and one wire. It is now much quiter operation with none of the nasty grinding crunching noises. Bonus received a vinyl head cover.

KJRitchie · 09-14-2015, 03:23 PM

Thanks for the report. I may send mine back after my October outing or I may just get a different brand of jack and right it off as a loss. Looking at the Atwood 4000. Looks like the head will clear my propane tank cover.

Kelvin

chaseav · 10-13-2015, 01:38 PM

Chief, you and I have a different definition of "happy outcome." I'm going to add it to my list of warranty items I plan to have fixed next time I get to the dealer. Coming up on my one year anniversary and I plan to cash in on this warranty. My jack works fine, it makes a groan at one second intervals. I don't know what the internal mechanism looks like but I picture something flat spotted and rubbing somehow. On perfectly level ground it's pretty quiet. No sound when not under load.

As a side note, does anybody know of a way to set the tongue down on something like a castoring dolly and move it with a golf cart? I've got a 10ft door I need to navigate into and by truck is extremely difficult.

HowieE · 10-13-2015, 01:50 PM

Consider something like this.

High Quality Heavy Duty Powered Motorized Trailer Dolly - 5000lb Capacity

This is for concept reason only. There are many others, some 110 electric and some gas powered.

Controlling a dolly with a golf cart is going to be trickle

chaseav · 10-14-2015, 11:15 AM

Yep, that's perfect! $1300 hard to beat too. Kind of wish it had a Briggs on it though.

The golf cart would only be used for very slow movement on paved level surface and all the tongue weight on the dolly itself. But yeah... don't want to go putting it through the back of the garage either.

OTRA15 · 07-08-2019, 12:45 AM

Wondering if the re-built Barker jack is working OK, and what the cost was, or was it done under warranty? We are having similar problems.

Thanks,

Peter

Quote:

Originally Posted by AWCHIEF

I finally go off my duff and gave Barker a call. Told Bob in service my issue. He asked that I send the jack back for updating on internals, switches and cover. Sounds like a new jack to me, but he would not actually say that. Seems this complaint is not rare for this model jack. He gave me an RO and asked that I box and return it via UPS, they would refund my cost via company check. Boxed and delivered to UPS. Hopefully new hitch will work as advertised.

Quote:

Originally Posted by AWCHIEF

Bob as much as told me that they are getting an excessive number of complaints and reported problems with this model. He was very quick to ask me to send it back instead of trying anything myself. They have redesigned the gearing and micro switches to improve performance. That is why I think I will actually be getting a new jack back. They do seem to have a responsive customer service department. Give them a call and let them know. He said I should get my jack back before next Friday. Hope so, it is cooling off and I want to get out on the lake.

Quote:

Originally Posted by AWCHIEF

Update,
Jack arrived and has been reinstalled. Appears to be a new post and bottom end. Was told all new gears and switches were also installed. Of course easy install with only three bolts and one wire. It is now much quiter operation with none of the nasty grinding crunching noises. Bonus received a vinyl head cover.

OTRA15 · 07-08-2019, 12:49 AM

Quote:

Originally Posted by chaseav

Chief, you and I have a different definition of "happy outcome." I'm going to add it to my list of warranty items I plan to have fixed next time I get to the dealer. Coming up on my one year anniversary and I plan to cash in on this warranty. My jack works fine, it makes a groan at one second intervals. I don't know what the internal mechanism looks like but I picture something flat spotted and rubbing somehow. On perfectly level ground it's pretty quiet. No sound when not under load.
. . .

Wondering if you had the Barker jack repaired/replaced? I see in your recent classified listing that you installed a Husky jack, I guess?

Thanks,

Peter