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Old 06-09-2014, 09:20 AM   #15
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1954 25' Cruiser
Nashville , Tennessee
Join Date: Oct 2010
Posts: 68
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Just Received Great Service

My Fantastic Fan blew up last night at 3AM. Woke us up with the motor grinding. Then when I went to pull down the lid lever that whole assembly broke off. It was a tough night for my fan.

I read this thread before calling in and was scared. I purchased my fans 3 years ago and was sure that they weren't going to care at all. When I called in the automated Atwood man reminded me of only a 2 year warranty right before I spoke to the live service person.

I spoke with Sharon, and it was one of the best CS calls of my life. She didn't think twice about sending me a new fan assembly (new motor and blade) and also a new lifter assembly. She didn't even care that I couldn't find my original receipt or model number. I off hand mentioned the lid buttons that get rusted and she added the improved versions for all my fans without me even asking. We didn't get into specifics on the warranty, but I am deeply impressed with the warranty coverage I just received.

Hope it continues and other people feel the same.

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Old 06-09-2014, 11:11 AM   #16
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2004 30' Classic Slideout
Fenton , Missouri
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Companies with life time warranties are getting slimmer and slimmer. Sometimes they are victims of their own success. Case in hand I owned a Ducane outdoor grill. When registering the grill new and with payment of $10, you got a lifetime warranty on all components. The grill itself was pricey but heck life time warranty. About 7 years into the ownership I have replaced two of the three burners, the plate that holds the briquettes, the briquettes themselves, and two igniters. Since then Weber bought Ducane and the lifetime warranty program is now gone. Weber took the name and now builds Ducane grills but nothing like the ones built by the former Ducane company. Word on the street was that Ducane couldn't afford the e warranty and even with their premium pricing and good quality hardware, selling out seemed to be the better direction for their owners.

Sad to hear of Fantastic Fan selling out.


Jack Canavera
AIR #56
'04 Classic 30' S.O.,'03 GMC Savana 2500,'14 Honda CTX 700
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Old 06-09-2014, 03:22 PM   #17
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1966 22' Safari
1954 22' Flying Cloud
Saline , Michigan
Join Date: Aug 2011
Posts: 671
Yes customer service is weak in the industry. My 54 FC came w/ a life time warranty to not leak. 56 years later it's still not leaking, but the floors sure rotted out........

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