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Old 02-03-2011, 07:00 PM   #29
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I have bought all of mine from Fantastic Vent RV Vent Fan* Adohen Supply

The trailer came with one in the bedroom and I replaced the one in the bath and the one in the living room with Fantastic units.
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Old 02-03-2011, 09:24 PM   #30
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atwood now owns Fan-tastic

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Originally Posted by ROBERTSUNRUS View Post
Their customer service can't be matched by anyone, but I have read that the family owned business has recently changed hands. So, if this is true, I don't know how well the customer service will be in the future. Anyone here who can verify this rumor?
http://www.askforatwood.com/fan-tasticVent.pdf
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Old 03-08-2011, 11:53 AM   #31
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Kudos, Fantastic Vent

I'll add our name to the long list of those who are impressed with Fantastic Vent's customer service...refreshing in this day and age...The fan lift motor on our vent was not functioning properly (the lift gear was stripped). I called Fantastic Vent, talked to Steve in tech support...and explained what was happening. He knew exactly what we needed to remedy the situation, and took my address and phone and told me if I needed help switching out the fan motor he was sending, to call him back and he'd walk me through it. No hesitation, no questions, just service, plain and simple. Thank you, Fantastic Vent! I got the replacement motor, installed it without trouble and it's as good as new... It's FANTASTIC!
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Old 03-08-2011, 12:09 PM   #32
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Fantastic Fan

I would like to add to the positive comments re: FANTASTIC FANS.
The customer service has been above expectation, and unmatched by any other OEM I have ever had dealings with.
After I received the replacement motor mount, (international shipment to my door at no cost) I emailed them with this comment.
" If more companies stood behind their product like Fantastic Fans does, America would not be in the manufacturing doldrums that they are today!"
I would never purchase another brand after this show of support for their product which was 12 years old at that time.
I can only hope ATWOOD tries to promote this customer service culture throughout their corporate structure.
Dave
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Old 04-17-2011, 07:59 PM   #33
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Is our Fantastic Fan/Vent Broken?

We just got back from our maiden voyage in our 2009 27' FB International. Almost everything worked great except the Fantastic Vent in the bedroom wouldn't open. When we switched it on (in automatic open mode) the knob would spin and spin and spin, but the vent cover wouldn't open. When we flipped the switch to the close position, it would reverse direction and then then shut down and stop (just like the other one when it finishes closing). I then tried the 'manual' method by pulling the knob down and it would turn, turn, and turn but never open. My initial thought is that one of the gears maybe missing a tooth or two and it just isn't engaging. Any thoughts? Is there something I should be doing but I'm not? Has this happened to anyone else, and if so, how did you fix it. Thanks in advance for your comments and advice.
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Old 04-17-2011, 08:55 PM   #34
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It sounds like the motor lift gear is stripped (or possibly not in the correct position to connect with the lifting mechanism)... You can take off the knob by loosening the screw and taking it off, then take off the small white plastic cover above that knob. The motor is just above that... you can pull it down a ways...you can see where the top shaft of the motor should connect with the upper lifting mechanism...it's like a pin with ridges that fits into a receiving shaft from the lifting arm above. Try aligning it properly and putting it back together. If that doesn't solve the problem, call Fantastic Vent 800-521-0298 FanTastic Vent - Contact Us and talk to one of the tech support guys...they are great and will help you trouble shoot the problem. Sometimes if the seal on the vent gets stuck to the opening, it causes the gears to strip. This happened to us and they sent us a kit with a new motor and I fixed it myself...they will not charge you a thing to do this...they have the best customer support and service in the land. If you are still under warranty, you can also have it fixed by your dealer for nothing.
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Old 04-17-2011, 10:05 PM   #35
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I've heard that the Fantastic vents with the rain sensors are not good near sleeping quarters because they open and close (depending on whether it is currently raining or not) and may wake you up. Is this true?
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Old 04-17-2011, 10:10 PM   #36
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Fantastic

I guess you have a choice of a little noise or a wet blanket.
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I've heard that the Fantastic vents with the rain sensors are not good near sleeping quarters because they open and close (depending on whether it is currently raining or not) and may wake you up. Is this true?
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Old 04-17-2011, 10:16 PM   #37
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I've heard that the Fantastic vents with the rain sensors are not good near sleeping quarters because they open and close (depending on whether it is currently raining or not) and may wake you up. Is this true?
I have one in my Excella's bedroom and love it. If it rains, I would rather it close and disturb me a little instead of water disturbing me a lot.
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Old 04-17-2011, 11:51 PM   #38
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What drives us nuts is when it's very humid out and it opens and closes and opens and closes and opens and closes... you get the picture. It's kind of comical in reality, but it gets old after the first several times... I eventually get up and close it down till the humidity settles down. I do appreciate it closing when it begins to rain...it's a great fan!
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Old 04-18-2011, 12:33 PM   #39
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Quote:
Originally Posted by Scott J-24 View Post
We just got back from our maiden voyage in our 2009 27' FB International. Almost everything worked great except the Fantastic Vent in the bedroom wouldn't open. When we switched it on (in automatic open mode) the knob would spin and spin and spin, but the vent cover wouldn't open. When we flipped the switch to the close position, it would reverse direction and then then shut down and stop (just like the other one when it finishes closing). I then tried the 'manual' method by pulling the knob down and it would turn, turn, and turn but never open. My initial thought is that one of the gears maybe missing a tooth or two and it just isn't engaging. Any thoughts? Is there something I should be doing but I'm not? Has this happened to anyone else, and if so, how did you fix it. Thanks in advance for your comments and advice.
I am not sure if this is your problem but this is what happened to me.

I HAD TO MANUALLY HELP THE MOTOR, LIFTING THE COVER. IT SEEMS THAT THE SEALANT AROUND THE UNIT AND THE ROOF SOFTENED THEN HARDENED ENOUGH FOR THE COVER TO STICK TO THE ROOF. Check the caulking sealant.
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Old 04-18-2011, 12:42 PM   #40
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Occasionally the pin holding the lift arm in the gear mechanism (which engages with the motor) will work loose and fall out. When this happens the vent cover will not open; even, of course, with the motor running or manually for that matter. So I take it apart and fix the pin in and clean the unit at the same time. A bit annoying but hey it's better than working.
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