I recently purchased a used 25' Classic Excella TT, and am in the process of repairing some problems as well as correcting some factory boo boos (maybe I'll post those on another thread and report to A/S, but I digress)! With regards to the Fantastic Fan, I have nothing but words of praise for this company! My A/S is a 1999 model, well out of warranty. My Fantastic fan is the deluxe model, with auto/manual, in-out switch, 3 speed, rain sensor. The mechanism that drives the cover up and down in the auto mode had stripped gears, and would not drive the lift mechanism, either direction, nor could it be activated manually. I pulled the mechanism out, and could then drive the cover up and down manually by twisting the lift mecahism shaft. I called the company, and explained the problem, fully prepared to give my credit card number for purchase and shipping. They asked my A/S model and year, then name and address. I said "fine, now what will be the total charges"? To my surprise, the technician said "no charges, sir" to which I said "really"? Then the technician repeated that wonderful phrase, adding that they would also include a new lifting arm, to which I gleefully responded by saying "thanks, and what a great company to stand behind their product like that." Three days later, I received the package, and installed everything in less than an hour. It works great! I am well pleased, and wanted to pass on the positive remarks to this forum.
Jim and Bonnie Lewis, WBCCI # 5652