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Old 05-07-2013, 08:29 PM   #15
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2012 25' Flying Cloud
Battle Lake , Minnesota
Join Date: Jun 2009
Posts: 6,822
Airstream Customer Service is tops for us as well. We had a loose door hinge allowing leakage and faulty (corrosion) clearance lights. My dealer said they do not cover corrosion or door adjustments after 90 days.

A call to Airstream Customer Service, they asked for a photo, then offered to authorize the dealer to replace them and do any repairs as a good will gesture. I said they were far away and I did not care to deal with them again, so they asked if there was a nearby RV repair shop. As I was going on a trip east through Ohio anyway, we agreed on a stop to have the factory Service Center take care of it. And they did, plus a few extras, and "allowed" us to buy some goodies at the factory store.

We also took the factory tour, went in trailers being built, and chatted with workers. Couldn't have been more impressed.

Very happy with our Airstream and the company.

doug k

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Old 05-08-2013, 07:55 PM   #16
4 Rivet Member
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2013 30' Classic
Kent , Washington
Join Date: Mar 2013
Posts: 323
As I mentioned, Airstream is sending the window - but I'm not sure how long shipping will take. Originally, the dealership indicated it could take 2-3 weeks. Now that we got a taste of traveling with our Airstream, we hate to wait that long before we take it out again.

Your thoughts on taking the trailer with a broken window? The window is covered and the screen is not broken. But we certainly don't want to do any more damage.

What do you think?

And thank you in advance!

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