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Old 04-27-2014, 08:45 PM   #1
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2013 16' Sport
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Honeymoon is over - rock guard 2013 16' Bambi

Hmm, first learning that the monitoring systems are generally unreliable, now this.


On the way home this afternoon, stopped for gas to discover that the curbside rock guard on our Bambi came loose and smashed against the side of the trailer. Luckily (?) it was on the side with the awning, so the awning arms protected the body of the unit, and the only casualty is the actual rock guard itself.


Did a number of searches here on these forums looking for preferred vendors. Also did a google search for vendors offering replacement Airstream parts. Apologies, but I am simply not finding what I seek. Even the Airstream website itself was weak on listing replacement parts.


I found one vendor that sells the three-piece rock guard, with "individual pieces also available", but I'm trying to see what it would cost for just the part I need, which would be the curbside (door-side, i.e., equivalent of the passenger side on a car) assembly.


Therefore I have the following questions, some of which may be rhetorical:
- Are there preferred vendors that offer parts to forum members, or that have a reputation of having decent prices? Where can I find a list of such vendors? (Other auto-related forums I am a member of have preferred vendor lists offering discounts to members.)
- Why would Airstream engineer the rock guard mountings to be secured by a screw with measly 1/8" tabs to hold the guard down, when they can be so easily vibrated loose (or maybe even not adequately secured to start with)? Considering the buffeting behind a tow vehicle, shouldn't it be secured by a screw rather than something one turns only 90 degrees with very small tabs to catch?
- Follow up to the previous question, why do the damned rock guards hinge BACK, so that if they are loose they are caught by the wind when going down the road? I realize that hinging them at the front would mean they need more room near the center rock guard, but geez, doesn't it make sense that if they come loose at the back they wouldn't get caught by the wind and opened and allowed to smash against the fuselage?!?!??!


Any push in the right direction would be appreciated, from where to order replacement, to whether and how to pursue warranty, to whether and how to file insurance claim (the unit is insured), and even how much I should expect to pay (with shipping).


Thanks so much in advance.


(Moderators: just noticed this may be posted in the wrong section. Maybe it should be in the rock guard, segment, etc., sub-forum? Can it be moved?)
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Old 04-27-2014, 09:08 PM   #2
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Sorry to hear of your troubles.

Is there a reason you're looking for a vendor and not the dealer where you purchased it? If it's a 2013, it must still be under warranty.

Yes, quality can and should be improved and yes, stuff happens. If you're not happy with your dealer, call Jackson Center directly and talk with the service department for insights on next steps.

Good luck!
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Old 04-27-2014, 09:16 PM   #3
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Quote:
Originally Posted by SteveSueMac View Post
Sorry to hear of your troubles.

Is there a reason you're looking for a vendor and not the dealer where you purchased it? If it's a 2013, it must still be under warranty.

Yes, quality can and should be improved and yes, stuff happens. If you're not happy with your dealer, call Jackson Center directly and talk with the service department for insights on next steps.

Good luck!


Thanks, but I bought it used and I have yet to contact a dealer or Airstream for warranty. I am anticipating this not being a warranty issue. This happened only today.


As such I do not have a dealer. My local Airstream dealer, as of last December, deals only in the brand's mobile units, not trailers.
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Old 04-27-2014, 09:25 PM   #4
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I posted pictures somewhere on this forum on how I replaced the cheap factory pins with Dzus fasteners just like the ones they use on 300 MPH Bonneville cars! No excuse for some of the shoddy materials used on what is perceived as a premium RV.
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Old 04-27-2014, 09:31 PM   #5
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Originally Posted by Denis4x4 View Post
I posted pictures somewhere on this forum on how I replaced the cheap factory pins with Dzus fasteners just like the ones they use on 300 MPH Bonneville cars! No excuse for some of the shoddy materials used on what is perceived as a premium RV.


Now there is an idea I might be able to get behind. Thanks for the suggestion. I suppose a search on Dzus might present a fairly narrow results page.


I will be sure to check it out. Thx.
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Old 04-28-2014, 05:26 AM   #6
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Quote:
Originally Posted by dquarasr View Post

Thanks, but I bought it used and I have yet to contact a dealer or Airstream for warranty. I am anticipating this not being a warranty issue. This happened only today.

As such I do not have a dealer. My local Airstream dealer, as of last December, deals only in the brand's mobile units, not trailers.
I believe Airstream offers transfer of warranty for $250. It way be worth it as you don't know the history of what the PO might have done or experienced with it.

Good luck.
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