Reply
 
Thread Tools Search this Thread Display Modes
 
Old 05-07-2010, 03:42 PM   #1
1 Rivet Member
 
Simoneau's Avatar
 
2005 25' International CCD
Jamaica Plain , Massachusetts
Join Date: Mar 2006
Posts: 18
Images: 1
Do I need to go through a dealer for a replacement window?

I broke one of the windows on my 2005 25' International CCD. It has been a week and my local Airstream dealer is "still working on tracking the replacement part down for me". I wrote Airstream directly and they confirmed that the part number is #371323-100, and they have it in stock. Is there a way I can order this directly from Airstream myself? Or some other supplier?
__________________

__________________
Simoneau is offline   Reply With Quote
Old 05-07-2010, 04:06 PM   #2
Rivet Master
 
TomW's Avatar
 
1967 26' Overlander
Huntsville , Alabama
Join Date: Dec 2003
Posts: 2,918
Images: 2
It seldom hurts to ask

I have heard of people having parts drop-shipped from the factory.

Since Airstream confirmed the part number, you appear to have an "in" with the parts department. I recommend you ask them if they will ship it to you.

Tom
__________________

TomW is offline   Reply With Quote
Old 05-07-2010, 04:45 PM   #3
Rivet Master
 
2011 25' FB Flying Cloud
Anywhere & , Everywhere
Join Date: Aug 2006
Posts: 1,090
Airstream will not ship parts to individuals - dealers only.
__________________
Al - K4GLU is offline   Reply With Quote
Old 05-07-2010, 05:19 PM   #4
Rivet Master
 
wayneskid's Avatar

 
2010 22' Interstate
Anchorage , Alaska
Join Date: Mar 2010
Posts: 515
Images: 1
Quote:
Originally Posted by Al - K4GLU View Post
Airstream will not ship parts to individuals - dealers only.
Not entirely true. I just took delivery of a new Interstate Class B and found that the awning brackets were missing and that the dealer had not installed the coffee maker I requested. Airstream has shipped both parts directly to my home and I have received one of them.
WS in AK
__________________
- wayne
2010 Interstate 3500 Twin Bed
(2008 Freightliner CRD Sprinter)
AIR #44779
TAC AK-1 !!
wayneskid is offline   Reply With Quote
Old 05-07-2010, 05:27 PM   #5
Rivet Master
 
2011 25' FB Flying Cloud
Anywhere & , Everywhere
Join Date: Aug 2006
Posts: 1,090
Quote:
Originally Posted by wayneskid View Post
Not entirely true. I just took delivery of a new Interstate Class B and found that the awning brackets were missing and that the dealer had not installed the coffee maker I requested. Airstream has shipped both parts directly to my home and I have received one of them.
WS in AK
Think that is a completely different situation than what we're discussing here. Unless you purchase in person at the factory normally Airstream requires you to go thru a dealer for all replacement parts.
__________________
Al - K4GLU is offline   Reply With Quote
Old 05-07-2010, 05:30 PM   #6
Rivet Master
 
3Ms75Argosy's Avatar
 
1975 Argosy 26
1963 24' Tradewind
Seattle , Washington
Join Date: Aug 2002
Posts: 2,341
Images: 7
Just call another dealer... Outdoors Mart or Colonial are East Coast.. and should be able to have them shipped to you directly.
Marc
__________________
3Ms75Argosy is offline   Reply With Quote
Old 05-07-2010, 05:31 PM   #7
Rivet Master
 
2010 25' FB Flying Cloud
Davenport , Iowa
Join Date: Sep 2007
Posts: 1,457
Blog Entries: 1
not only do they not ship to individuals, they also will NOT ship to a non AS dealer.
Wayneskid might be an exception in that he lives in Ak. Since the parts were not AS, might be another reason.
I had the non As dealer incident happen to me.
__________________
Airtandem is online now   Reply With Quote
Old 05-07-2010, 05:34 PM   #8
3 Rivet Member
 
2007 25' Safari FB SE
Eureka Springs , Arkansas
Join Date: Oct 2009
Posts: 177
Maybe you should try another dealer.
I ordered some parts thru AS of Arkansas and they were quickly shipped direct to me from AS.

Bob
__________________
triplenet is offline   Reply With Quote
Old 05-07-2010, 05:53 PM   #9
Don't forget your cat nap
 
Ag&Au's Avatar
 
Port Orchard , Washington
Join Date: May 2009
Posts: 4,464
Images: 1
Quote:
Originally Posted by TomW View Post
I have heard of people having parts drop-shipped from the factory.

Since Airstream confirmed the part number, you appear to have an "in" with the parts department. I recommend you ask them if they will ship it to you.

Tom
I have found that Airstream customer Service is more than willing to build a fire under the dealer, if the dealer is dragging their feet ordering parts.
It has worked wonders for me a couple of times.

Regards,
Ken
__________________
Ag&Au is offline   Reply With Quote
Old 05-22-2010, 11:23 PM   #10
Rivet Master
 
AIR-Quarius's Avatar
 
1970 27' Overlander
Espanola , Full Timer
Join Date: Jun 2007
Posts: 1,752
Images: 39
Send a message via Yahoo to AIR-Quarius Send a message via Skype™ to AIR-Quarius
Ours is vintage but we were able to have a window replaced thru Inland RV in Cali. Costs about 400.00.
__________________
http://customrvdecalplus.com
AIR-Quarius is offline   Reply With Quote
Old 05-23-2010, 07:49 AM   #11
Rivet Master
 
airdreamers's Avatar
 
1985 25' Sovereign
Venice/Nokomis , Florida
Join Date: May 2009
Posts: 645
Images: 14
Quote:
Originally Posted by matthewsim View Post
I broke one of the windows on my 2005 25' International CCD. It has been a week and my local Airstream dealer is "still working on tracking the replacement part down for me". I wrote Airstream directly and they confirmed that the part number is #371323-100, and they have it in stock. Is there a way I can order this directly from Airstream myself? Or some other supplier?
Sounds like your local dealer needs some retraining in ordering parts, if you as the buyer was able to get the info. I agree with others on this thread get another dealer that will service you as you should be as a valued customer. My dealer in Waterbury, CT was wonderful and I am forever going to use them.
__________________
Bill and Janice, We're lovin' it! (Airstreaming)

Airdreamers

WBCCI #8880
AIR #41310
airdreamers is offline   Reply With Quote
Old 05-23-2010, 08:18 AM   #12
Rivet Master
Commercial Member
 
Dan@LED4RV's Avatar
 
Currently Looking...
Denton , North Carolina
Join Date: Jul 2006
Posts: 695
window

Quote:
Originally Posted by matthewsim View Post
#371323-100, and they have it in stock. Is there a way I can order this directly from Airstream myself? Or some other supplier?
As was stated in an earlier post Airstream does only sell to dealers.

Out-of-Doors Mart will ship you one.
toll free 866-636-2267

or
Inland RV

Dan
__________________
Dan@LED4RV is offline   Reply With Quote
Old 05-23-2010, 08:27 AM   #13
Aluminut
 
Silvertwinkie's Avatar
 
2004 25' Safari
. , Illinois
Join Date: Feb 2003
Posts: 10,334
If you are at the factory, you can in fact buy the parts from them directly, but when away from the factory, only through an authorized dealer.
__________________

__________________
Computers manufactured by companies such as IBM, Compaq and millions of others are by far the most popular with about 70 million machines in use worldwide. Macintosh fans note that cockroaches are far more numerous than humans and that numbers alone do not denote a higher life form. -NY Times 11/91
Silvertwinkie is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Window replacement ambper259 Windows & Screens 0 07-08-2008 12:05 PM
Replacement Window rdstutsman@m Ribs, Skins & Rivets 0 01-22-2008 06:21 PM
Window replacement Tin Can Windows & Screens 10 04-09-2006 11:15 AM
Window replacement JeffTerry Windows & Screens 7 08-23-2005 08:08 AM


Virginia Campgrounds

Reviews provided by




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 10:42 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.

Airstream is a registered trademark of Airstream Inc. All rights reserved. Airstream trademark used under license to Social Knowledge LLC.